[{"data":1,"prerenderedAt":60},["ShallowReactive",2],{"blog-post-citizenplane-skyward-airlines-elevating-the-passenger-experience-together":3},{"id":4,"slug":5,"categories":6,"title":11,"excerpt":12,"date":13,"dateIso":14,"featuredOnProducts":15,"isFeatured":17,"author":18,"body":23,"mainImage":56,"thumbnail":58},"alnpDREAAC0ASpCk","citizenplane-skyward-airlines-elevating-the-passenger-experience-together",[7],{"slug":8,"name":9,"subCategory":10},"stories","Customer Stories","Airline Stories","How Skyward Airlines is elevating the passenger experience","Skyward needed a modern platform. They chose CitizenPlane.","May 28, 2026","2026-05-28T00:00:00.000Z",[16],"Zenith",true,{"name":19,"role":20,"bio":21,"avatar":22},"Marie Bonnefous","Communications Manager","Marie tells you the story of CitizenPlane: its history, its vision and its milestones","https://images.prismic.io/citizenplane/aYmKDORdVGd83vnj_marie-bonnefous.png?auto=format,compress",[24,27,29,32,34,36,38,40,42,44,46,48,50,52,54],{"type":25,"html":26},"paragraph","At CitizenPlane, we build technology that makes airline operations simpler and smarter, for airlines and passengers alike. Zenith is our core solution, a modern PSS evolving towards OMS. We design it to fit mid-tier airlines stuck with legacy systems, with flexible features and a modular infrastructure that can scale the way they need. Our partnership with Skyward Airlines is a strong example of that vision in action.",{"type":25,"html":28},"\u003Cem>\u003Ca href=\"https://issuu.com/landmarine/docs/skyward_airlines_angani_7/10?ff\" target=\"_blank\" rel=\"noopener noreferrer\">Read the original story on Skyward Magazine\u003C/a>\u003C/em>",{"type":30,"html":31},"heading","Supporting airlines as they scale",{"type":25,"html":33},"Skyward Airlines is a Kenyan carrier that operates daily flights and connects key destinations across the region. It has built a strong reputation on accessibility and convenience.",{"type":25,"html":35},"Kenya sits at the center of a major shift in travel landscape that requires operators to refine their travel strategies. In 2026,\u003Cstrong> the region is projected to see double-digit growth in aviation capacity\u003C/strong>, driven by a 22% year-on-year increase in international seat capacity for Kenya alone. Travelers seek longer stays across the Kenya-Tanzania-Uganda circuits with multi-destination itineraries, allowing for seamless transitions between regional hubs. For the modern operator, success in this maturing market now requires \u003Cstrong>a balance between aggressive digital distribution and high-precision yield protection\u003C/strong>.",{"type":25,"html":37},"Their 2025 rebrand under the promise "\u003Ca href=\"https://skywardairlines.com/flyeasy/\" target=\"_blank\" rel=\"noopener noreferrer\">Fly Easy\u003C/a>" signalled a clear ambition: \u003Cstrong>straightforward booking, transparent pricing, and reliable service\u003C/strong>. To deliver on that promise, Skyward needed a modern platform to replace their previous fragmented system. They chose CitizenPlane.",{"type":30,"html":39},"CitizenPlane x Skyward for a reliable passenger experience",{"type":25,"html":41},"The migration to CitizenPlane brought a single, cohesive ecosystem covering everything from inventory management and pricing to reservations, e-ticketing, and check-in. Skyward eliminated the friction and errors that come with disconnected systems, and gained the speed and stability needed to scale.",{"type":25,"html":43},"\u003Cstrong>When Skyward took care of its tech, passengers felt the difference immediately\u003C/strong>. They could book faster with real-time seat availability and clear pricing, they could view, adjust, or confirm bookings with ease.",{"type":25,"html":45},"Beyond the core booking flow, Zenith expanded passenger choice and the airline’s competitiveness by providing flexible options regarding seats and ancillaries.",{"type":30,"html":47},"A partnership that grows with the partners",{"type":25,"html":49},"Skyward's decision to migrate to CitizenPlane came directly from passenger feedback on booking challenges, lack of flexibility, and the need for a more intuitive experience. CitizenPlane's role was to turn that feedback into a concrete solution.",{"type":25,"html":51},"The result is a partnership that demonstrates what modern airline technology should look like: \u003Cstrong>local insight combined with global-standard infrastructure. \u003C/strong>As Kenyan aviation continues to grow and passenger expectations evolve, Skyward Airlines is now equipped with a platform that scales alongside their ambitions, and we are proud to power that journey.",{"type":25,"html":53},"More about Skyward Airlines on their website: https://skywardairlines.com/",{"type":25,"html":55},"\u003Cstrong>Ready for a platform fit for your operations? Let's talk about what CitizenPlane can do for you.\u003C/strong>",{"url":57,"alt":11},"https://images.prismic.io/citizenplane/1_6CPdSUbZJxvb6V_SkywardAirlines-1-.png?auto=format,compress",{"url":59,"alt":11},"https://images.prismic.io/citizenplane/Xa4ZGVC-ap2Jebsc_SkywardAirlines.png?auto=format,compress",1789490213663]