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Having taken the stage to discuss the challenges airlines face in building the future, I felt a mix of pride and anticipation. We had just unveiled something we’ve been working tirelessly on, something we believe will help shape the future of airline technology: the CitizenPlane Operating System (OS).",[549],{"start":550,"end":551,"type":86},334,369,{"type":81,"text":553,"spans":554,"direction":87},"The CitizenPlane OS is a one-stop platform designed to give mid-tier carriers and fast-growing airlines the tech they need to grow. Our apps are modular, work seamlessly together, and are just a click away on users' desktops. We kick-started this journey a few months ago with the acquisition of Travel Technology Interactive (TTI) and its Zenith software. But this launch is about more than just rolling out a new platform, it's about sharing a vision where every airline, regardless of size, can benefit from meaningful innovation.",[555,558,561],{"start":556,"end":557,"type":86},296,331,{"start":559,"end":560,"type":86},340,355,{"start":562,"end":563,"type":86},459,532,{"type":81,"text":565,"spans":566,"direction":87},"Too many smaller airlines are overlooked by the larger technology players. As Ian Tunnacliffe pointed out in his recent First View analysis for T2RL, nearly 1,000 Tier 3 and Tier 4 airlines carry around 750 million passengers each year. That’s a huge segment of the market—the \"long tail\"—that can benefit from simple, effective, and easy-to-use technology. At CitizenPlane, we want to level the playing field, giving these airlines the tools they deserve to improve commercial operations, grow revenue, and operate more efficiently.",[567,570,573],{"start":568,"end":569,"type":128},120,130,{"start":571,"end":572,"type":86},157,189,{"start":574,"end":575,"type":86},203,235,{"type":81,"text":577,"spans":578,"direction":87},"T2RLEngage marked a major step toward realizing this vision. We are excited about the conversations that lie ahead with our customers, partners, and fellow industry leaders as we work together to accelerate this ambition. In the coming weeks and months, We’ll be attending ITB Asia, the IATA World Passenger Symposium (WPS), World Travel Market (WTM), and Phocuswright. If you’re attending any of these events, we’d love to connect and discuss how, together, we can secure a bright future for the mid-tier airlines.",[579,582,585,588],{"start":580,"end":581,"type":86},273,281,{"start":583,"end":584,"type":86},287,323,{"start":586,"end":587,"type":86},325,350,{"start":589,"end":590,"type":86},356,368,{"type":81,"text":592,"spans":593,"direction":87},"Feel free to reach out—let’s start the conversation!",[],{"id":595,"type":144,"tags":596,"lang":15,"slug":597,"first_publication_date":147,"last_publication_date":147,"uid":597,"data":598,"link_type":31,"key":607,"isBroken":33},"alnlUREAAC0ASob2",[],"charles-rajjou",{"about":599,"avatar":600,"role":606,"complete_name":602},"As co-founder, Charles supports CitizenPlane’s mission to help airlines grow through simplicity and effective innovation.",{"dimensions":601,"alt":602,"copyright":6,"url":603,"id":604,"edit":605},{"width":400,"height":400},"Charles Rajjou","https://images.prismic.io/citizenplane/ZDvvd9ht9SZCyqjc_charles-rajjou.jpeg?auto=format,compress","ZDvvd9ht9SZCyqjc",{"x":69,"y":69,"zoom":70,"background":71},"Co-founder and former CEO","2a601fd0-1b70-4eda-8726-7233b12b82f9",[],[610],{"will_appear_in_product":6},{"id":612,"uid":6,"url":6,"type":7,"href":613,"tags":614,"first_publication_date":147,"last_publication_date":615,"slugs":616,"linked_documents":618,"lang":15,"alternate_languages":619,"data":620},"alnoYREAACwASo0X","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoYREAACwASo0X%22%29+%5D%5D",[],"2026-08-04T12:45:13+0000",[617],"elevating-fleet-operations-with-zenith-pss-transforming-airline-efficiency-and-passenger-satisfaction",[],[],{"title":621,"custom_published_at":622,"categories":623,"slug":617,"main_image":633,"thumbnail":641,"excerpt":644,"body":645,"author":673,"slices":680,"is_featured":33,"is_featured_on_product_page":681},"How Amelia is elevating airline efficiency and passenger satisfaction","2024-04-12",[624],{"category":625,"sub_category":629},{"id":349,"type":24,"tags":626,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":627,"link_type":31,"key":628,"isBroken":33},[],{"name":356},"4c05bc05-23ca-4fc1-946b-c58463fee76d",{"id":359,"type":36,"tags":630,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":631,"link_type":31,"key":632,"isBroken":33},[],{"name":365},"6b09ddd5-6348-45c8-b468-633e38701c98",{"dimensions":634,"alt":637,"copyright":6,"url":638,"id":639,"edit":640},{"width":635,"height":636},2560,1440,"Elevating Fleet Operations with Zenith PSS: Transforming Airline Efficiency and Passenger Satisfaction","https://images.prismic.io/citizenplane/E1yDKxvDYP8oscL3_67f693ebbee522c08fb768ec_7%2520-1-.png?auto=format,compress","E1yDKxvDYP8oscL3",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":642,"alt":637,"copyright":6,"url":638,"id":639,"edit":643},{"width":635,"height":636},{"x":69,"y":69,"zoom":70,"background":71},"Amelia Signs Lease for Airbus A320s, Powered by CitizenPlane",[646,654,660,665,670],{"type":81,"text":647,"spans":648,"direction":87},"We extend our congratulations to Amelia (by Regourd Aviation) on signing lease agreements with AerCap for three Airbus A320 aircraft, marking a significant milestone in their growth journey! Zenith PSS (Passenger Service System) plays a pivotal role in Amelia’s expansion strategy by providing comprehensive tools to optimize fleet operations and enhance the overall passenger experience. With CitizenPlane, Amelia can efficiently manage their fleet and deliver exceptional service to passengers, further solidifying their position in the aviation industry.",[649],{"start":650,"end":651,"type":132,"data":652},33,61,{"link_type":134,"url":653,"target":136},"https://flyamelia.com/en/",{"type":655,"text":656,"spans":657,"direction":87},"list-item","Efficient Fleet Management: CitizenPlane's Zenith PSS ensures seamless integration of new Airbus A320 aircraft into Amelia’s operations, optimising fleet utilisation and management.",[658],{"start":69,"end":659,"type":86},26,{"type":655,"text":661,"spans":662,"direction":87},"Operational Excellence: Leverage Zenith’s real-time insights and crew management features to enhance operational efficiency and scheduling for improved performance.",[663],{"start":69,"end":664,"type":86},22,{"type":655,"text":666,"spans":667,"direction":87},"Enhanced Passenger Services: With Zenith, Amelia delivers personalised experiences, streamlined booking, and efficient check-in processes to elevate passenger satisfaction.",[668],{"start":69,"end":669,"type":86},27,{"type":81,"text":671,"spans":672,"direction":87},"Congratulations to Amelia and their teams on this exciting milestone! 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As it turned out, we had every reason to be excited. With over 120 meetings held, our pre-show energy set the stage for plenty of meaningful conversations. But beyond the strong sales traction, what really stood out to me this year was the sheer scale of innovation—and the unmistakable sense of optimism that ran throughout the event.",[],{"type":451,"text":724,"spans":725,"direction":87},"Technology Innovation Everywhere",[726],{"start":69,"end":727,"type":86},32,{"type":81,"text":729,"spans":730,"direction":87},"At ITB Berlin this year, travel tech innovation wasn’t confined to Hall 5.1—it was everywhere you turned. Payments, AI agents, booking tools—you name it, innovation was on full display, its ubiquity, underscoring just how important technology has become in shaping the success of every sector, from MICE to destination marketing. And nowhere was that spirit of innovation more evident than at CitizenPlane.",[],{"type":81,"text":732,"spans":733,"direction":87},"Over the past year, we’ve firmly brought together the two sides of our business—instant distribution with Air and the power of airline retailing and customer experience technology in Zenith. ITB Berlin gave us the perfect stage to showcase how these capabilities complement each other, creating unique synergies for airlines, tour operators, and OTAs alike. It was energizing to see it all come together, but the momentum wasn’t just ours. Optimism was palpable everywhere you went—even against a backdrop of growing uncertainty.",[734,737],{"start":735,"end":736,"type":86},106,109,{"start":738,"end":572,"type":86},183,{"type":451,"text":740,"spans":741,"direction":87},"Unity in a Time of Uncertainty",[742],{"start":69,"end":743,"type":86},30,{"type":81,"text":745,"spans":746,"direction":87},"Although we collectively face no shortage of challenges—economic turbulence, devastating conflicts, and shifting political dynamics—the atmosphere at ITB was buoyant. On the show floor, new ecosystem partners forged fresh relationships, while long-time colleagues reconnected at hopping parties across the German capital. With partnerships flourishing across languages, geographies, and cultures, it was a powerful reminder that differences need not divide people - good things happen when people come together in the spirit of mutual respect and success.",[747,750],{"start":748,"end":749,"type":86},428,463,{"start":751,"end":752,"type":86},528,554,{"type":81,"text":754,"spans":755,"direction":87},"Looking Ahead",[756],{"start":69,"end":757,"type":86},13,{"type":81,"text":759,"spans":760,"direction":87},"As for me, I am certainly optimistic about the future - after all, there is a lot to be excited about. At CitizenPlane we will continue innovating (watch this space!) and helping customers and partners grow with simple, effective solutions people love to use.",[],{"type":81,"text":762,"spans":763,"direction":87},"A heartfelt thank you to everyone who joined us at ITB Berlin—you made it an event to remember. 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Surf Air Mobility, the visionary parent company of Southern Airways Express, is making its debut on the New York Stock Exchange under the symbol “SRFM”, revolutionizing regional travel. With a keen focus on electrification and data-driven expansion, in partnership with Electra, they are introducing hybrid-electric eSTOL aircraft and leading the way in Aircraft-as-a-Service (ACaaS) offerings, fundamentally reshaping the essence of air travel.",[830],{"start":831,"end":832,"type":132,"data":833},34,52,{"link_type":134,"url":834,"target":136},"https://www.surfair.com/",{"type":81,"text":836,"spans":837,"direction":87},"With an extensive network connecting small airports across the East, West, and Central regions, Surf Air Mobility is providing passengers with swift, direct flights and unparalleled convenience. 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We are not surprised by their rapid expansion, as CitizenPlane has been dedicated to empowering their operations and we eagerly anticipate their continued achievements. With over 2,750 completed flights and an impeccable on-time performance of 98.8%, thanks to CitizenPlane's cloud-based solution, we have successfully amplified their exposure through advanced distribution channels such as direct and indirect sales. It has been our privilege to empower Air Atra’s domestic flights and lay the foundation for their future international expansion. 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",[],{"type":81,"text":941,"spans":942,"direction":87},"Whether you're an Airline looking for effective tech; or a TourOperator or OTA eager to grow sales, why not make CitizenPlane your first stop? Here are five reasons why!",[],{"type":451,"text":944,"spans":945,"direction":87},"✈️1. See CitizenPlane OS in action",[946],{"start":69,"end":831,"type":86},{"type":81,"text":948,"spans":949,"direction":87},"We’re not just talking about great airline technology—we’re showcasing it. The CitizenPlane Operating System (OS) is a one-stop-shop platform enabling mid-tier airlines and fast-growing carriers to boost retailing revenue and operational efficiency. Come see how airlines like Transavia, Nouvelair, and Royal Air Maroc are using our OS to power their commercial operations, simply and effectively.",[950,953,956],{"start":951,"end":952,"type":86},29,53,{"start":954,"end":955,"type":86},79,108,{"start":957,"end":958,"type":86},277,318,{"type":960,"text":961,"spans":962,"direction":87},"heading4","✈️ Zenith - Discover simple, effective solutions teams love to use",[963,965,967],{"start":69,"end":964,"type":128},3,{"start":69,"end":966,"type":86},66,{"start":968,"end":969,"type":128},9,12,{"type":81,"text":971,"spans":972,"direction":87},"Running an airline is tough. Your retailing and customer experience tech shouldn’t make it tougher - it should make it more profitable! 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Let’s add yours to the list.",[],{"type":451,"text":1031,"spans":1032,"direction":87},"4. ✈️🌍 💻 Meet An Amazing Team",[1033,1034],{"start":69,"end":1011,"type":86},{"start":1013,"end":951,"type":86},{"type":81,"text":1036,"spans":1037,"direction":87},"All of this wouldn’t be possible without our amazing people. At ITB Berlin the team will be out in full force, their expertise spanning the breadth of our capabilities - from the CitizenPlane Operating System to our solutions for tour operators and OTAs. Take this opportunity to deep dive into a world of new possibilities for your business.",[],{"type":451,"text":1039,"spans":1040,"direction":87},"And yes, there will be croissants. 🥐",[1041],{"start":69,"end":1042,"type":86},36,{"type":81,"text":1044,"spans":1045,"direction":87},"I’ve run out of space to tell you about the tasty coffee and fresh croissants waiting at our booth. 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This new service greatly enhances accessibility for travelers, aligning perfectly with our overarching mission to optimise the overall travel experience. By reducing travel time and simplifying connections, Air Calédonie and Aircalin are fostering smoother journeys for passengers within the region.",[],{"type":81,"text":2061,"spans":2062,"direction":87},"Strategic Growth and Expansion",[2063],{"start":69,"end":743,"type":86},{"type":81,"text":2065,"spans":2066,"direction":87},"Our innovative solutions enable airlines like Air Calédonie to strategically expand their route networks and cater to evolving customer demands. The collaboration on this new route is strategically aimed at capturing local and regional markets, with the goal of establishing the La Tontouta-Isle of Pines flight as a permanent offering. This initiative not only drives growth for the airlines involved but also fosters increased connectivity and accessibility within New Caledonia.",[],{"type":81,"text":2068,"spans":2069,"direction":87},"Data-Driven Decision Making",[2070],{"start":69,"end":669,"type":86},{"type":81,"text":2072,"spans":2073,"direction":87},"A key component of our offering is Zenith's robust Business Intelligence solution, which empowers airlines to make informed decisions based on real-time data insights. Through the trial period of this new service, Air Calédonie can gauge customer enthusiasm, analyse booking patterns, and gather valuable insights for future route planning. 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By leveraging innovative technology and data-driven strategies, CitizenPlane enables airlines to unlock new opportunities for expansion and service enhancement, ultimately benefiting both airlines and passengers alike.",[],{"type":81,"text":2083,"spans":2084,"direction":87},"To learn more about how our innovative solutions are shaping the future of airline operations and passenger experiences, stay updated with the latest insights and industry trends as we continue to drive innovation in aviation technology.",[],{"id":392,"type":144,"tags":2086,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":2087,"link_type":31,"key":2091,"isBroken":33},[],{"about":397,"avatar":2088,"role":405,"complete_name":401},{"dimensions":2089,"alt":401,"copyright":6,"url":402,"id":403,"edit":2090},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"6a2bdb70-899d-43d6-8837-8b082e752f68",[],[2094],{"will_appear_in_product":6},{"id":2096,"uid":6,"url":6,"type":7,"href":2097,"tags":2098,"first_publication_date":147,"last_publication_date":2099,"slugs":2100,"linked_documents":2102,"lang":15,"alternate_languages":2103,"data":2104},"alnpKhEAACwASpEt","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpKhEAACwASpEt%22%29+%5D%5D",[],"2026-08-04T12:15:36+0000",[2101],"years-of-growth-with-zenith-r-pss-how-cm-airlines-boosted-their-gds-connectivity-and-interline-agreements",[],[],{"title":2105,"custom_published_at":2106,"categories":2107,"slug":2101,"main_image":2117,"thumbnail":2123,"excerpt":2126,"body":2127,"author":2147,"slices":2154,"is_featured":33,"is_featured_on_product_page":2155},"How CM Airlines Boosted Their GDS Connectivity and Interline Agreements","2022-02-18",[2108],{"category":2109,"sub_category":2113},{"id":349,"type":24,"tags":2110,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":2111,"link_type":31,"key":2112,"isBroken":33},[],{"name":356},"70486f0d-0302-4152-b175-edda0d9d4a44",{"id":359,"type":36,"tags":2114,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":2115,"link_type":31,"key":2116,"isBroken":33},[],{"name":365},"04fe4a2f-0d9b-4241-af4e-0586602428a7",{"dimensions":2118,"alt":2119,"copyright":6,"url":2120,"id":2121,"edit":2122},{"width":1489,"height":1490},"Years of Growth with Zenith® PSS: How CM Airlines Boosted Their GDS Connectivity and Interline Agreements","https://images.prismic.io/citizenplane/C4GUM8FKB968SAP8_67f4fd2cc9c6fb1f1e42949e_CM-Airlined-jpeg.webp?auto=format,compress","C4GUM8FKB968SAP8",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2124,"alt":2119,"copyright":6,"url":2120,"id":2121,"edit":2125},{"width":1489,"height":1490},{"x":69,"y":69,"zoom":70,"background":71},"CM Airlines Scales New Heights with CitizenPlane",[2128,2135,2138,2141,2144],{"type":81,"text":2129,"spans":2130,"direction":87},"Over the past five years, CM Airlines has strategically partnered with CitizenPlane and selected our Zenith Passenger Service System (PSS). The decision was based on our solid reputation in the industry, especially in GDS connectivity, Interline, and Code Share agreements.",[2131,2134],{"start":659,"end":1056,"type":132,"data":2132},{"link_type":134,"url":2133,"target":136},"https://www.cmairlines.com/en/home/",{"start":659,"end":1056,"type":86},{"type":81,"text":2136,"spans":2137,"direction":87},"Since the implementation of CitizenPlane's Zenith PSS, CM Airlines has gained access to two major GDSs, which has opened up new sales channels and opportunities for the airline. Furthermore, by establishing Interline agreements, beginning with Air Europa, CM Airlines has expanded its market reach, allowing them to increase revenue and grow its business.",[],{"type":81,"text":2139,"spans":2140,"direction":87},"CitizenPlane and CM Airlines have worked together to achieve great success over the past five years, and we are proud to have played a significant role in supporting their business growth. We understand that airlines need reliable and efficient tech solutions to manage their operations and connect with customers, and we are committed to delivering the best solutions possible.",[],{"type":81,"text":2142,"spans":2143,"direction":87},"If you are an airline looking to enhance your operations and elevate your customer experience, we can help you achieve your goals. Contact us today to learn more about how we can support your business growth.",[],{"type":81,"text":2145,"spans":2146,"direction":87},"Airlines were able to connect to two GDSs, providing them with an immediate sales channel and followed by the implementation of Interline agreements, with the first being Air Europa. This helped them to expand their reach and increase their revenue.",[],{"id":392,"type":144,"tags":2148,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":2149,"link_type":31,"key":2153,"isBroken":33},[],{"about":397,"avatar":2150,"role":405,"complete_name":401},{"dimensions":2151,"alt":401,"copyright":6,"url":402,"id":403,"edit":2152},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"db917612-331c-4092-aa77-1059d3bd3301",[],[2156],{"will_appear_in_product":6},{"id":2158,"uid":6,"url":6,"type":7,"href":2159,"tags":2160,"first_publication_date":147,"last_publication_date":2161,"slugs":2162,"linked_documents":2164,"lang":15,"alternate_languages":2165,"data":2166},"alnoKxEAAC0ASov-","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoKxEAAC0ASov-%22%29+%5D%5D",[],"2026-08-04T15:49:10+0000",[2163],"how-a-smarter-airline-system-could-have-saved-my-trip",[],[],{"title":2167,"custom_published_at":2168,"categories":2169,"slug":2163,"main_image":2198,"thumbnail":2205,"excerpt":2212,"body":2213,"author":2317,"slices":2333,"is_featured":161,"is_featured_on_product_page":2334},"How a Smarter Airline System Could Have Saved My Trip","2025-01-27",[2170,2184],{"category":2171,"sub_category":2175},{"id":515,"type":24,"tags":2172,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":2173,"link_type":31,"key":2174,"isBroken":33},[],{"name":520},"67202c9a-3ff3-4266-9658-a430041919e6",{"id":2176,"type":36,"tags":2177,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":2181,"link_type":31,"key":2183,"isBroken":33},"ale0HBEAACwARXo_",[],"insights","2026-07-15T16:24:05+0000","2026-08-04T15:37:52+0000",{"name":2182},"Insights","03f6bd99-ac78-4883-beb5-837125901218",{"category":2185,"sub_category":2189},{"id":23,"type":24,"tags":2186,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":2187,"link_type":31,"key":2188,"isBroken":33},[],{"name":30},"9f9df12e-d543-47d6-86e9-bfd684545b40",{"id":2190,"type":36,"tags":2191,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":2195,"link_type":31,"key":2197,"isBroken":33},"aliUehEAACwAR3oC",[],"leader-stories","2026-07-16T08:21:31+0000","2026-08-04T15:35:10+0000",{"name":2196},"Leader Stories","e7582a2c-4cc7-4f67-84d2-79722d8b46d9",{"dimensions":2199,"alt":2167,"copyright":6,"url":2202,"id":2203,"edit":2204},{"width":2200,"height":2201},8468,3280,"https://images.prismic.io/citizenplane/B6f79AB-gE4mDaNM_679761cdff39f5c48b123d9e_Linkedin%2520posts%2520415%2520x%2520285.jpg?auto=format,compress","B6f79AB-gE4mDaNM",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2206,"alt":2167,"copyright":6,"url":2209,"id":2210,"edit":2211},{"width":2207,"height":2208},8901,5860,"https://images.prismic.io/citizenplane/d5FucsPedQMfAMDI_679761a43189a8a61d27927a_Linkedin%2520posts%2520415%2520x%2520284.jpg?auto=format,compress","d5FucsPedQMfAMDI",{"x":69,"y":69,"zoom":70,"background":71},"From Chaos to Clarity: Smarter Systems for Stress-Free Travel",[2214,2217,2223,2228,2233,2236,2242,2248,2252,2258,2263,2266,2271,2276,2279,2288,2293,2298,2301,2307,2311,2314],{"type":81,"text":2215,"spans":2216,"direction":87},"Traveling always comes with a bit of unpredictability, that’s part of the charm, right? But my latest trip redefined \"charm\" as \"chaos.\" A series of mishaps turned what should have been a straightforward connection into hours of frustration, and all because airline systems aren’t designed to really care for the passenger. Here’s what happened, and how a Smart Delivery System, and industry collaboration, could have turned things around.",[],{"type":2218,"text":2219,"spans":2220,"direction":87},"heading1","The Chaos Begins",[2221],{"start":69,"end":2222,"type":86},16,{"type":81,"text":2224,"spans":2225,"direction":87},"I was flying from New York to Paris with a layover in London. My first flight was delayed, which meant my already tight connection was suddenly impossible - Aïe! The airline rebooked me automatically onto a later flight, which I appreciated, but the problems started piling up as soon as I got off the plane.",[2226],{"start":571,"end":2227,"type":128},160,{"type":2218,"text":2229,"spans":2230,"direction":87},"From No Gate Info to Clear Information",[2231],{"start":69,"end":2232,"type":86},38,{"type":81,"text":2234,"spans":2235,"direction":87},"When I landed - late - I had only 35 minutes to grab my new flight. Naturally, my trusty mobile app - ever the comedian - still insisted my gate was the one from my old itinerary! I wasted time wandering around, trying to figure out where to go, already feeling stressed.",[],{"type":81,"text":2237,"spans":2238,"direction":87},"What I really needed was clear, timely gate notifications from the moment I landed. Instead of wandering around, I could have headed straight to where I needed to be, stress-free. All it would have taken is a message to my phone saying: “You’ve been rebooked on Flight 456 to Paris, departing from Gate A32. Estimated walking time: 10 minutes. Click here for directions.”",[2239],{"start":2240,"end":2241,"type":128},238,370,{"type":2243,"url":2244,"alt":6,"copyright":6,"dimensions":2245,"id":2246,"edit":2247},"image","https://images.prismic.io/citizenplane/fzK3wVKQS5V896DL_67975fcf173376c621fa071b_AD_4nXc1UYYXs8dRMjCx6THCHlBpA1J0Tp9jdZrAh6dqfeLVVHSEKXktVNaph5hNw-Zyrn0spG_UyP-vZGUuJBcBmUtc9JwDpLsovVhL50P70Q5nJWGknG5FoAKcvp9Uc6cPAJsCuKBsHw.jpeg?auto=format,compress",{"width":1849,"height":1849},"fzK3wVKQS5V896DL",{"x":69,"y":69,"zoom":70,"background":71},{"type":2218,"text":2249,"spans":2250,"direction":87},"From Middle Row Squash to Preference Preservation",[2251],{"start":69,"end":1628,"type":86},{"type":81,"text":2253,"spans":2254,"direction":87},"CitizenPlane is essentially a fast-growing startup and we are into lean simplicity. But even the humblest among us have their moments of indulgence. I decided to splurge on an exit row seat with extra legroom for my flight home after a long work trip. It felt like the ultimate treat—until I got my boarding pass at the gate. Suddenly, my exit row heaven transformed into a middle seat at the back of the plane, sandwiched between two strangers. My legroom dreams were dashed, replaced by elbows, knees, and a tinge of regret.",[2255],{"start":2256,"end":2257,"type":128},162,169,{"type":2243,"url":2259,"alt":6,"copyright":6,"dimensions":2260,"id":2261,"edit":2262},"https://images.prismic.io/citizenplane/qblSzp0GChAmd5np_67975fcfd758055114c028d1_AD_4nXcuSSQYUmHi1EVevx4CzLTLYloZCEBXUNm5-gOWvytNDN63cyw-YIp4BvVMnJcLA3DYqKswDgTHD5JC__-zl1K212MoEkv_CIlGfIQPJumxz88iI6egboOrNbIQf-gmV2OxfQqQMA.png?auto=format,compress",{"width":1849,"height":1849},"qblSzp0GChAmd5np",{"x":69,"y":69,"zoom":70,"background":71},{"type":81,"text":2264,"spans":2265,"direction":87},"A smarter system would have preserved - if not my seat - my seat preferences and carried them over to the new flight. If my original seat wasn’t available, it could have offered me a comparable option or even refunded me automatically.",[],{"type":81,"text":2267,"spans":2268,"direction":87},"A notification like this would have been reassuring: “We’ve secured an exit row seat for you on Flight 456. Enjoy your extra legroom!”",[2269],{"start":1926,"end":2270,"type":128},133,{"type":2218,"text":2272,"spans":2273,"direction":87},"From Baggage Mystery to Real-Time Tracking",[2274],{"start":69,"end":2275,"type":86},42,{"type":81,"text":2277,"spans":2278,"direction":87},"My biggest worry after being rebooked was whether my checked bag would make it to Paris with me? Or was it still in London on a solo vacation? My now not-so-trusty app said nothing about my bag. No one at the airport could tell me, and I had to wait until I landed in Paris to find out that, no - you guessed it - my bag hadn’t followed me ☹️.",[],{"type":81,"text":2280,"spans":2281,"direction":87},"Simple communication and a smarter system would have saved me hours of anxiety. It could have connected the dots between my original itinerary and my new flight, keeping me in the loop the whole time: “Your bag is on its way to Flight 456 and will arrive in Paris with you.” Or, if it couldn’t make it: “Your bag will arrive on the next flight and be delivered to your hotel by 6 PM tomorrow.”",[2282,2285],{"start":2283,"end":2284,"type":128},202,272,{"start":2286,"end":2287,"type":128},304,391,{"type":2243,"url":2289,"alt":6,"copyright":6,"dimensions":2290,"id":2291,"edit":2292},"https://images.prismic.io/citizenplane/LKuUWLCMQZstTrfY_67975fcf5af30dc4ce80d9d8_AD_4nXf6SiRypAqpFXAAzqCm3P6jm37WJfBsZbYRzll4iAx_RtFDPiJDkk5nu95h0VAaAgBrxhYBsNJmDVdvsVdxFpvYs0KnVFjTPB155-7jfFlA8puXwpYaLNgLf7yIPHqq1ohAjO0S.jpeg?auto=format,compress",{"width":1849,"height":1849},"LKuUWLCMQZstTrfY",{"x":69,"y":69,"zoom":70,"background":71},{"type":2218,"text":2294,"spans":2295,"direction":87},"From Silence to Thoughtful Communication",[2296],{"start":69,"end":2297,"type":86},40,{"type":81,"text":2299,"spans":2300,"direction":87},"As I mentioned, I appreciated that the airline rebooked me, but I had no idea what was happening during any of this. It felt like I was the star of a reality TV show where my challenges were to decipher cryptic announcements, navigate endless gates, and manage the plot twist where my bag finds a better life without me.",[],{"type":81,"text":2302,"spans":2303,"direction":87},"How could I have felt more cared for, even in the middle of the disruption? I could have got this message as soon as I landed: “Hi Hadrien, we’re sorry about your delayed flight. We’ve rebooked you on Flight 456. Your gate is A32, your seat is in an exit row, and your bag is confirmed to follow you to Paris. We’re here if you need anything!”",[2304],{"start":2305,"end":2306,"type":128},128,342,{"type":2218,"text":2308,"spans":2309,"direction":87},"How It Could Have Been Different?",[2310],{"start":69,"end":650,"type":86},{"type":81,"text":2312,"spans":2313,"direction":87},"What frustrated me most wasn’t just the missed flight. It was the feeling that I was completely alone in navigating the fallout. By harnessing the power of AI, real-time data, and system interoperability a smarter system—a Smart Delivery System—could have made all the difference by keeping me informed and taking care of the details automatically. Given recent advances in technology this capability is on the horizon.",[],{"type":81,"text":2315,"spans":2316,"direction":87},"Still, it isn’t just about flashy tech. It’s also about collaboration. As technology providers, our role extends beyond delivering new solutions; we must also foster cooperation in the name of the customer. It’s by combining innovation with partnership, that we will be able to ensure that air travel is less about overcoming hurdles and more about enjoying journeys.",[],{"id":2318,"type":144,"tags":2319,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":2321,"link_type":31,"key":2332,"isBroken":33},"alnlWxEAAC4ASocP",[],"hadrien-musitelli",{"about":2322,"avatar":2323,"role":2331,"complete_name":2327},"CitizenPlane CEO Hadrien Musitelli drives global growth with a platform that boosts airline revenue through retailing, optimization, and distribution",{"dimensions":2324,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":2330},{"width":2325,"height":2326},599,674,"Hadrien Musitelli","https://images.prismic.io/citizenplane/6iS7oCbcHG9sA0Rf_hadrien-musitelli.png?auto=format,compress","6iS7oCbcHG9sA0Rf",{"x":69,"y":69,"zoom":70,"background":71},"Co-founder and CEO","1ec53ca6-8595-48bd-acb0-99f4c4f9234a",[],[2335],{"will_appear_in_product":6},{"id":2337,"uid":6,"url":6,"type":7,"href":2338,"tags":2339,"first_publication_date":147,"last_publication_date":2340,"slugs":2341,"linked_documents":2343,"lang":15,"alternate_languages":2344,"data":2345},"alnoGxEAACwASoup","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoGxEAACwASoup%22%29+%5D%5D",[],"2026-08-04T13:46:37+0000",[2342],"citizenplane-leads-aviation-innovation-enhancing-villa-airs-operations-with-zenith-r-pss-integration",[],[],{"title":2346,"custom_published_at":2347,"categories":2348,"slug":2342,"main_image":2358,"thumbnail":2364,"excerpt":2367,"body":2368,"author":2384,"slices":2391,"is_featured":33,"is_featured_on_product_page":2392},"CitizenPlane Leads Aviation Innovation: Enhancing Villa Air’s Operations with Zenith PSS Integration","2024-02-28",[2349],{"category":2350,"sub_category":2354},{"id":349,"type":24,"tags":2351,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":2352,"link_type":31,"key":2353,"isBroken":33},[],{"name":356},"c05de31f-4137-413a-9141-04759391050e",{"id":359,"type":36,"tags":2355,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":2356,"link_type":31,"key":2357,"isBroken":33},[],{"name":365},"f24708aa-cb2e-46d5-9d3f-9326a90e8969",{"dimensions":2359,"alt":2360,"copyright":6,"url":2361,"id":2362,"edit":2363},{"width":635,"height":636},"TTI Leads Aviation Innovation: Enhancing Villa Air’s Operations with Zenith® PSS Integration","https://images.prismic.io/citizenplane/XDISne9RtdbRcsm1_67f6933d8eff68acbf81f2ea_1%2520-1-.png?auto=format,compress","XDISne9RtdbRcsm1",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2365,"alt":2360,"copyright":6,"url":2361,"id":2362,"edit":2366},{"width":635,"height":636},{"x":69,"y":69,"zoom":70,"background":71},"Villa Air Launches with Zenith PSS for Seamless Travel Experience",[2369,2375,2378,2381],{"type":81,"text":2370,"spans":2371,"direction":87},"We’re excited to announce the launch of Villa Air with CitizenPlane's Zenith PSS! This partnership underscores our commitment to innovation and efficiency, ensuring a seamless travel experience for Villa Air passengers from booking to post-flight support.",[2372],{"start":2297,"end":1628,"type":132,"data":2373},{"link_type":134,"url":2374,"target":136},"https://villaair.aero/",{"type":81,"text":2376,"spans":2377,"direction":87},"Villa Air, known for its excellence and reliability in aviation, has partnered with CitizenPlane to integrate Zenith PSS (Passenger Service System) into their operations. This collaboration represents a significant step in improving operational efficiency and delivering a smooth travel experience.",[],{"type":81,"text":2379,"spans":2380,"direction":87},"With CitizenPlane, Villa Air gains access to advanced features designed to optimize various aspects of their operations. From streamlined reservations through CitizenPlane Zenith's Internet Booking Engine to enhanced ground services, personalised inflight amenities, and efficient post-flight assistance, Zenith PSS empowers airlines to provide exceptional service to their airline clients’ passengers.",[],{"type":81,"text":2382,"spans":2383,"direction":87},"At CitizenPlane, we’re proud to support Villa Air in enhancing efficiency and customer satisfaction. This partnership reflects our commitment to driving innovation and efficiency in the aviation industry. We look forward to continued collaboration and shared success with Villa Air!",[],{"id":392,"type":144,"tags":2385,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":2386,"link_type":31,"key":2390,"isBroken":33},[],{"about":397,"avatar":2387,"role":405,"complete_name":401},{"dimensions":2388,"alt":401,"copyright":6,"url":402,"id":403,"edit":2389},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"62793bf1-2756-4f21-982f-cc42e332d597",[],[2393],{"will_appear_in_product":6},{"id":2395,"uid":6,"url":6,"type":7,"href":2396,"tags":2397,"first_publication_date":147,"last_publication_date":2398,"slugs":2399,"linked_documents":2401,"lang":15,"alternate_languages":2402,"data":2403},"alnoNhEAACsASow1","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoNhEAACsASow1%22%29+%5D%5D",[],"2026-08-04T13:48:05+0000",[2400],"citizenplane-supports-air-chathams-expansion-and-transformation-for-chatham-islands-growth",[],[],{"title":2404,"custom_published_at":2405,"categories":2406,"slug":2400,"main_image":2416,"thumbnail":2424,"excerpt":2427,"body":2428,"author":2449,"slices":2456,"is_featured":33,"is_featured_on_product_page":2457},"CitizenPlane Supports Air Chathams’ Expansion and Transformation for Chatham Islands' Growth","2023-10-06",[2407],{"category":2408,"sub_category":2412},{"id":349,"type":24,"tags":2409,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":2410,"link_type":31,"key":2411,"isBroken":33},[],{"name":356},"4f77ec55-8023-4089-8652-0df0d8d35851",{"id":359,"type":36,"tags":2413,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":2414,"link_type":31,"key":2415,"isBroken":33},[],{"name":365},"467d2a0e-11f8-4d56-9d15-b2ae4bb2c6df",{"dimensions":2417,"alt":2420,"copyright":6,"url":2421,"id":2422,"edit":2423},{"width":2418,"height":2419},1600,857,"TTI Supports Air Chathams’ Expansion and Transformation for Chatham Islands' Growth","https://images.prismic.io/citizenplane/vAnKJpNEIu2hpFqD_67f6916be15dfc13c92cdb78_220e9f83-03be-4bf7-9d62-3c7757eaa812-jpg.webp?auto=format,compress","vAnKJpNEIu2hpFqD",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2425,"alt":2420,"copyright":6,"url":2421,"id":2422,"edit":2426},{"width":2418,"height":2419},{"x":69,"y":69,"zoom":70,"background":71},"Air Chathams Takes Transformative Step Toward Boeing 737 Operations",[2429,2432,2434,2437,2440,2443,2446],{"type":81,"text":2430,"spans":2431,"direction":87},"Air Chathams’ team members were early adopters of carbon offsetting in their operations, and their ongoing efforts reflect their commitment to ongoing evolution. They have persistently been observed striving for transformation. They have now made a move towards a significant development that promises to bring new horizons for Air Chathams and the Chatham Island community.",[],{"type":81,"text":2430,"spans":2433,"direction":87},[],{"type":81,"text":2435,"spans":2436,"direction":87},"The Chief Operating Officer of Air Chathams, Duane Emeny, shared some exciting news that the airline is poised to take a transformative step in its operations considering expanding into jet operations with the Boeing 737-300, following the extension of the Chatham Island Airport runway. He expressed enthusiasm about the prospect of introducing an aircraft that offers the versatility to function as both, a full passenger carrier and a full-fledged freighter. This adaptability is the key to Air Chathams’ vision for a thriving air service to the Chatham Islands. Emeny rightly emphasized the importance of this flexibility, acknowledging the extensive groundwork required to ensure the island is ready for this transition, especially considering the shift from ATRs to B737s.",[],{"type":81,"text":2438,"spans":2439,"direction":87},"With this significant upgrade, Air Chathams aims to further support the Chathams’ economy, which remains heavily reliant on its fisheries sector. Additionally, two passenger-configured Saab aircraft will be put to use for scheduled regional services and charters, bolstering connectivity for the region.",[],{"type":81,"text":2441,"spans":2442,"direction":87},"While some might express concerns about Air New Zealand’s substantial resources and domestic market dominance, Emeny was quick to highlight the solid relationship that Air Chathams enjoys with the national carrier. This relationship is likely strengthened by the fact that Air Chathams does not operate flights to the Chatham Islands, and even with the runway extension, it is not expected to do so in the future.",[],{"type":81,"text":2444,"spans":2445,"direction":87},"This bold step by Air Chathams demonstrates their unwavering dedication to the Chatham Islands community and their commitment to providing top-tier services as part of their transformative model. This serves as evidence of the ongoing transformation in airline business models. CitizenPlane stands firmly in support of these changes to ensure that achieving greater heights in aviation also leads to higher returns, delivering a high yielded load factor.",[],{"type":81,"text":2447,"spans":2448,"direction":87},"We extend our heartfelt congratulations to Air Chathams on this remarkable milestone. We eagerly anticipate the positive impact it will have on the Chatham Islands and the broader New Zealand aviation landscape.",[],{"id":392,"type":144,"tags":2450,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":2451,"link_type":31,"key":2455,"isBroken":33},[],{"about":397,"avatar":2452,"role":405,"complete_name":401},{"dimensions":2453,"alt":401,"copyright":6,"url":402,"id":403,"edit":2454},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"b0f3789b-6c1c-4217-a168-5ecf13fd7a55",[],[2458],{"will_appear_in_product":6},{"id":2460,"uid":6,"url":6,"type":7,"href":2461,"tags":2462,"first_publication_date":147,"last_publication_date":2463,"slugs":2464,"linked_documents":2466,"lang":15,"alternate_languages":2467,"data":2468},"alnn0xEAACcASosS","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnn0xEAACcASosS%22%29+%5D%5D",[],"2026-08-04T15:48:31+0000",[2465],"from-distribution-to-operations-building-technology-that-airlines-need",[],[],{"title":2469,"custom_published_at":2470,"categories":2471,"slug":2465,"main_image":2490,"thumbnail":2495,"excerpt":2502,"body":2503,"author":2575,"slices":2582,"is_featured":161,"is_featured_on_product_page":2583},"From Distribution to Operations: building the technology that mid-tier airlines need","2026-03-30",[2472,2481],{"category":2473,"sub_category":2477},{"id":23,"type":24,"tags":2474,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":2475,"link_type":31,"key":2476,"isBroken":33},[],{"name":30},"ba378890-eb8f-4d53-bce6-ee5a5ca4718e",{"id":2190,"type":36,"tags":2478,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":2479,"link_type":31,"key":2480,"isBroken":33},[],{"name":2196},"6ca7c40e-69f1-4e03-b8de-553b0e9e2274",{"category":2482,"sub_category":2486},{"id":515,"type":24,"tags":2483,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":2484,"link_type":31,"key":2485,"isBroken":33},[],{"name":520},"a9f2749c-d4ce-46cc-a86c-335adcd08b95",{"id":2176,"type":36,"tags":2487,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":2488,"link_type":31,"key":2489,"isBroken":33},[],{"name":2182},"3c0ca31b-15a7-4ba9-a88d-2417e1fcc2ee",{"dimensions":2491,"alt":2469,"copyright":6,"url":2492,"id":2493,"edit":2494},{"width":64,"height":65},"https://images.prismic.io/citizenplane/4DnevED3M3iDR4im_69c53dd72ec6c5d5d28e317a_Interview%252001%2520-4-.png?auto=format,compress","4DnevED3M3iDR4im",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2496,"alt":2469,"copyright":6,"url":2499,"id":2500,"edit":2501},{"width":2497,"height":2498},1025,640,"https://images.prismic.io/citizenplane/YVI8_YVAKyFWjWd5_69c53d6034649275c1d0ae92_Interview%25202%2520-5-.png?auto=format,compress","YVI8_YVAKyFWjWd5",{"x":69,"y":69,"zoom":70,"background":71},"CitizenPlane builds what mid-tier airlines need to run their operations",[2504,2509,2512,2515,2520,2524,2530,2533,2537,2540,2544,2547,2551,2554,2557,2561,2564,2567,2570],{"type":81,"text":2505,"spans":2506,"direction":87},"Mid-tier airlines are held back by systems that don’t fit their size or operations. Starting with a distribution solution, CitizenPlane has grown into an integrated platform that aims to change that. After 2 acquisitions, what's next?",[2507],{"start":69,"end":2508,"type":86},234,{"type":81,"text":2510,"spans":2511,"direction":87},"When we founded CitizenPlane in 2018, we solved a structural issue in air travel distribution: helping tour operators sell flight inventory they couldn’t distribute online because they didn’t have access to GDS.",[],{"type":81,"text":2513,"spans":2514,"direction":87},"We built a platform connecting these tour operators with every potential buyer. The response was immediate and global. Within a few years, 1,200 tour operators across 80+ countries were using our platform, 6M flights in inventory, 120 OTAs booking actively. We also raised the interest of airlines, who started using our platform as a complementary distribution channel.",[],{"type":81,"text":2516,"spans":2517,"direction":87},"CitizenPlane had become the fastest way to publish seats online. In five minutes, you could create flights and make them available globally. We'd taken a complicated sector and made it simple.",[2518],{"start":69,"end":2519,"type":86},192,{"type":89,"text":2521,"spans":2522,"direction":87},"From distribution to airline retailing",[2523],{"start":69,"end":2232,"type":86},{"type":81,"text":2525,"spans":2526,"direction":87},"As we grew, I kept returning to one observation: the airline industry was among the first to digitise, but it hasn’t really modernised since.",[2527],{"start":2528,"end":2529,"type":128},124,134,{"type":81,"text":2531,"spans":2532,"direction":87},"Today's systems are 30 years old. They still handle the basics well, ensuring that flights take off, seats are booked, and passengers can travel. But they are no longer fit for the world that airlines and passengers live in. Many airlines remain constrained by rigid systems built on fare-class logic, with limited room for personalisation and slow updates. At the same time, passengers expect more flexibility, real-time reactivity and full personalisation.",[],{"type":81,"text":2534,"spans":2535,"direction":87},"We'd proven we could simplify airline distribution. What if we could do the same for airline operations?",[2536],{"start":69,"end":1935,"type":86},{"type":81,"text":2538,"spans":2539,"direction":87},"Airline operations are complex, so rebuilding from scratch wasn’t an option. We needed proven technology already used by airlines. In 2024, we acquired Travel Technology Interactive and its Passenger Service System, Zenith.",[],{"type":81,"text":2541,"spans":2542,"direction":87},"We quickly confirmed that mid-tier airlines are often held back by monolithic systems that don’t scale with them.",[2543],{"start":69,"end":1438,"type":86},{"type":81,"text":2545,"spans":2546,"direction":87},"Zenith became the foundation of our Cloud Operating System, designed to give airlines more flexibility and control, with features built specifically for mid-tier airlines.",[],{"type":89,"text":2548,"spans":2549,"direction":87},"Enter Pulse RM",[2550],{"start":69,"end":1749,"type":86},{"type":81,"text":2552,"spans":2553,"direction":87},"For our Offer module to truly deliver, we needed to enable dynamic pricing, real-time updates and advanced offer construction. The only way for us was to bring revenue management in-house.",[],{"type":81,"text":2555,"spans":2556,"direction":87},"As we did for Zenith, we looked for deep expertise and a live solution that we could start from. As many RM solutions operate like black boxes, we wanted a team that would share our vision of transparency, empowering airlines to develop their own strategy. Pulse offers contextual data, full transparency and it enables airlines to choose their level of automation freely.",[],{"type":89,"text":2558,"spans":2559,"direction":87},"What’s next for CitizenPlane",[2560],{"start":69,"end":130,"type":86},{"type":81,"text":2562,"spans":2563,"direction":87},"Today, we’re growing our cloud-based operating system with a deliberate focus on mid-tier and fast-growing airlines.",[],{"type":81,"text":2565,"spans":2566,"direction":87},"Those carriers need more agile and cost-effective technology with dedicated support. They don’t have large teams and budgets. The gap between what airlines need and what traditional technology delivers is widening, and mid-tier cannot afford heavy workarounds and slow evolution.",[],{"type":81,"text":2568,"spans":2569,"direction":87},"The future of airline technology isn't about choosing between legacy and modern. It's about making both work together, enabling airlines to focus on their core activity: serving passengers, optimising revenue, growing their business.",[],{"type":81,"text":2571,"spans":2572,"direction":87},"So, if you're an airline struggling with limited IT solutions and critical ecosystem dependencies, and you want to modernise your systems, let's talk.",[2573],{"start":69,"end":2574,"type":86},150,{"id":2318,"type":144,"tags":2576,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":2577,"link_type":31,"key":2581,"isBroken":33},[],{"about":2322,"avatar":2578,"role":2331,"complete_name":2327},{"dimensions":2579,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":2580},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"888782cf-9ab7-4d7f-bfb0-4b518e5c0dd3",[],[2584],{"will_appear_in_product":6},{"id":2586,"uid":6,"url":6,"type":7,"href":2587,"tags":2588,"first_publication_date":147,"last_publication_date":2589,"slugs":2590,"linked_documents":2592,"lang":15,"alternate_languages":2593,"data":2594},"alnmjBEAACsASokb","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnmjBEAACsASokb%22%29+%5D%5D",[],"2026-08-04T13:44:36+0000",[2591],"air-astra-announces-partnership-with-tti-zenith-r-pss-to-drive-regional-business-expansion",[],[],{"title":2595,"custom_published_at":2596,"categories":2597,"slug":2591,"main_image":2607,"thumbnail":2615,"excerpt":2618,"body":2619,"author":2652,"slices":2659,"is_featured":33,"is_featured_on_product_page":2660},"Air Astra Announces Partnership with CitizenPlane to Drive Regional Business Expansion","2023-04-04",[2598],{"category":2599,"sub_category":2603},{"id":349,"type":24,"tags":2600,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":2601,"link_type":31,"key":2602,"isBroken":33},[],{"name":356},"9d0d8eac-7e4f-48ee-8c83-2116c4ed226a",{"id":359,"type":36,"tags":2604,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":2605,"link_type":31,"key":2606,"isBroken":33},[],{"name":365},"ed06e529-9194-4c3d-a827-8b50a2739f4d",{"dimensions":2608,"alt":2611,"copyright":6,"url":2612,"id":2613,"edit":2614},{"width":2609,"height":2610},900,670,"Air Astra Announces Partnership with TTI Zenith®️PSS to Drive Regional Business Expansion","https://images.prismic.io/citizenplane/jBQqqjOMb6LHG-Sy_67f68e1ea804e2bf9d8d8288_900x670-003.webp?auto=format,compress","jBQqqjOMb6LHG-Sy",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2616,"alt":2611,"copyright":6,"url":2612,"id":2613,"edit":2617},{"width":2609,"height":2610},{"x":69,"y":69,"zoom":70,"background":71},"Bangladesh's Newest Airline Chooses CitizenPlane's Web-Based Platform for Seamless Expansion",[2620,2624,2628,2631,2634,2637,2640,2643],{"type":81,"text":2621,"spans":2622,"direction":87},"Air Astra, a new airline based in Dhaka, Bangladesh, partners with CitizenPlane's web-based Zenith PSS solution to empower Air Astra’s business model and expansion plans.",[2623],{"start":69,"end":968,"type":86},{"type":81,"text":2625,"spans":2626,"direction":87},"Paris, France – 04th of April 2023  CitizenPlane, a leading software and technology provider that powers the global airline industry, today announced a new PSS (Passenger Service System) partnership agreement with Bangladesh start-up airline Air Astra. The Dhaka-based carrier has joined CitizenPlane to empower its innovative business model as it plans for future growth.",[2627],{"start":69,"end":1042,"type":86},{"type":81,"text":2629,"spans":2630,"direction":87},"Trusting in the CitizenPlane team and its ability to empower their exceptional business model and expansion plans with CitizenPlane's technology, they opted for the cutting-edge, fully integrated, and all-encompassing web-based Zenith PSS solution, which meet their needs for domestic scheduled flights and has the capacity to accommodate their future international growth.",[],{"type":81,"text":2632,"spans":2633,"direction":87},"Air Astra operates as a scheduled airline for passenger and cargo transportation, aiming to enhance connectivity within Bangladesh and globally. The airline currently has a modern and eco-friendly fleet of 3 ATR72-600 aircraft, with plans to expand to 10 aircraft by 2023 and boost operations to international markets with high demand.",[],{"type":81,"text":2635,"spans":2636,"direction":87},"“We are delighted to partner with CitizenPlane” said Imran Asif, Ph.D. Chief Executive Officer & Accountable Manager of Air Astra. “This partnership will enable us to leverage CitizenPlane's leading technology to expand our reach and provide our customers with a seamless passenger experience. The entirety of the CitizenPlane team worked together to develop a proposal that addresses our requirements, and we are thrilled to embark on this journey of collaboration in light of the fact that we will be conducting domestic scheduled flights during the first year of our operations. In the future, we anticipate beginning regional as well as international flights in Asia.”",[],{"type":81,"text":2638,"spans":2639,"direction":87},"Mr. Gregoire Echalier from CitizenPlane said, “With this new partnership, Air Astra is well-positioned to achieve its strategic goals and continue to grow as a leading player in the industry.”",[],{"type":81,"text":2641,"spans":2642,"direction":87},"“Through the Zenith PSS implementation, we are confident that we will increase exposure for Air Astra’s successful initiatives, which to date have been available through direct and indirect sales, making full use of CitizenPlane's GDS code to fulfill emissions using the IFG (BSP Weblink). More advanced channels of distribution like GDS, IET, and code-shares are also to be anticipated ” said Echalier.",[],{"type":81,"text":2644,"spans":2645,"direction":87},"About Air Astra\nAstra Airways Limited (dba ‘Air Astra’) was incorporated in Bangladesh under the Registrar of Joint-Stock Companies in July 2021. Formed to operate as a scheduled airline for passenger and cargo, Air Astra envisages to become a significant contributor to enhancing the people’s connectivity – within Bangladesh and to the world. Currently, the airline’s fleet stands at 3 x ATR72-600 aircraft – the most modern, efficient, and eco-friendly turboprop airplane in production today – to ensure safe and timely journeys. Through the rest of 2023 the ATR72-600 fleet is planned to become 10 aircraft strong and from 2024 the airline will expand into international operations to markets with the most potential yield and demand. 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The program is central to IATA’s vision of helping airlines break free from restrictive legacy systems and adopt a more flexible approach built around Offers and Orders. The end game? To empower airlines to deliver the seamless, personalized experiences today’s travelers expect.",[2929,2931,2934],{"start":2930,"end":2256,"type":86},117,{"start":2932,"end":2933,"type":86},175,176,{"start":2935,"end":2717,"type":86},383,{"type":81,"text":2937,"spans":2938,"direction":87},"At CitizenPlane, we believe that transformation isn’t the preserve of top-tier players. Mid-tier and fast-growing airlines also deserve to benefit from the industry’s shift.",[2939],{"start":85,"end":2940,"type":86},122,{"type":81,"text":2942,"spans":2943,"direction":87},"At the heart of our commitment is the CitizenPlane Operating System (OS). It’s a modular, all-in-one platform designed for ambitious carriers looking to scale both revenue and customer experience opportunities. 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Let’s make it happen.",[2952],{"start":994,"end":1873,"type":86},{"id":392,"type":144,"tags":2954,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":2955,"link_type":31,"key":2959,"isBroken":33},[],{"about":397,"avatar":2956,"role":405,"complete_name":401},{"dimensions":2957,"alt":401,"copyright":6,"url":402,"id":403,"edit":2958},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"e4d0f5de-9aef-41f3-a10b-65cd3f0c28d6",[],[2962],{"will_appear_in_product":6},{"id":2964,"uid":6,"url":6,"type":7,"href":2965,"tags":2966,"first_publication_date":147,"last_publication_date":2967,"slugs":2968,"linked_documents":2970,"lang":15,"alternate_languages":2971,"data":2972},"alnpEhEAACkASpC-","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpEhEAACkASpC-%22%29+%5D%5D",[],"2026-08-04T13:32:40+0000",[2969],"us-bangla-airlines-set-for-growth-with-new-aircraft-and-european-expansion-plans",[],[],{"title":2973,"custom_published_at":2974,"categories":2975,"slug":2969,"main_image":2985,"thumbnail":2991,"excerpt":2994,"body":2995,"author":3008,"slices":3015,"is_featured":33,"is_featured_on_product_page":3016},"US-Bangla Airlines Set for Growth with New Aircraft and European Expansion Plans","2023-10-18",[2976],{"category":2977,"sub_category":2981},{"id":349,"type":24,"tags":2978,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":2979,"link_type":31,"key":2980,"isBroken":33},[],{"name":356},"4e8cbdab-c381-48d4-98fd-2bf781fb702d",{"id":359,"type":36,"tags":2982,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":2983,"link_type":31,"key":2984,"isBroken":33},[],{"name":365},"22b78b4d-a935-48fb-8aac-5e7be6254021",{"dimensions":2986,"alt":2973,"copyright":6,"url":2988,"id":2989,"edit":2990},{"width":1154,"height":2987},625,"https://images.prismic.io/citizenplane/8j7_wu9Jt1WiEnmm_67f6925f38ecda6a48f414d8_us-bangla-2-1-jpeg.webp?auto=format,compress","8j7_wu9Jt1WiEnmm",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":2992,"alt":2973,"copyright":6,"url":2988,"id":2989,"edit":2993},{"width":1154,"height":2987},{"x":69,"y":69,"zoom":70,"background":71},"US-Bangla Airlines Joins IATA, Expanding Global Reach",[2996,2999,3002,3005],{"type":81,"text":2997,"spans":2998,"direction":87},"Let’s extend our warmest congratulations to the exceptional team at US-Bangla Airlines Ltd.!",[],{"type":81,"text":3000,"spans":3001,"direction":87},"We are absolutely delighted to share the remarkable news that this privately-owned airline from Bangladesh has officially gained membership in the prestigious IATA #airlinemembership community. Their journey commenced in 2016, as they embarked on a mission to connect people across the Asia-Pacific and the Middle East with an impressive network of routes.",[],{"type":81,"text":3003,"spans":3004,"direction":87},"And the excitement doesn’t end there! With ambitious plans to introduce more aircraft this year, US-Bangla Airlines is poised to expand its route network, with an eye on reaching key European destinations in 2023 and a vision for new routes to North America by 2025.",[],{"type":81,"text":3006,"spans":3007,"direction":87},"Here’s to an inspiring success story in the making! Keep up the incredible work, US-Bangla Airlines, as you continue to unite the world through the skies.",[],{"id":392,"type":144,"tags":3009,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":3010,"link_type":31,"key":3014,"isBroken":33},[],{"about":397,"avatar":3011,"role":405,"complete_name":401},{"dimensions":3012,"alt":401,"copyright":6,"url":402,"id":403,"edit":3013},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"68f30a36-bbe0-4399-b33b-77e82e30fa76",[],[],{"id":3018,"uid":6,"url":6,"type":7,"href":3019,"tags":3020,"first_publication_date":147,"last_publication_date":3021,"slugs":3022,"linked_documents":3024,"lang":15,"alternate_languages":3025,"data":3026},"alnpOxEAACkASpGO","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpOxEAACkASpGO%22%29+%5D%5D",[],"2026-08-04T12:07:16+0000",[3023],"citizenplane-zenith-delivers-seamless-retailing-and-distribution-for-la-compagnie-2",[],[],{"title":3027,"custom_published_at":3028,"categories":3029,"slug":3023,"main_image":3048,"thumbnail":3053,"excerpt":3058,"body":3059,"author":3130,"slices":3137,"is_featured":33,"is_featured_on_product_page":3138},"CitizenPlane Zenith Delivers Seamless Retailing and Distribution for La Compagnie","2025-04-08",[3030,3039],{"category":3031,"sub_category":3035},{"id":349,"type":24,"tags":3032,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":3033,"link_type":31,"key":3034,"isBroken":33},[],{"name":356},"8b4a32f8-5f02-432c-8e09-cd903df9c7f6",{"id":359,"type":36,"tags":3036,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":3037,"link_type":31,"key":3038,"isBroken":33},[],{"name":365},"973f5270-9547-430b-9fbc-fb39d4991f05",{"category":3040,"sub_category":3044},{"id":46,"type":24,"tags":3041,"lang":15,"slug":48,"first_publication_date":49,"last_publication_date":49,"uid":48,"data":3042,"link_type":31,"key":3043,"isBroken":33},[],{"name":51},"7177ca92-bdaf-4da7-92fe-447616795062",{"id":54,"type":36,"tags":3045,"lang":15,"slug":56,"first_publication_date":57,"last_publication_date":58,"uid":56,"data":3046,"link_type":31,"key":3047,"isBroken":33},[],{"name":60},"74c8435a-5189-4712-a404-be10d6c2f4bc",{"dimensions":3049,"alt":3027,"copyright":6,"url":3050,"id":3051,"edit":3052},{"width":707,"height":708},"https://images.prismic.io/citizenplane/j2kVuoaOOxMH0kix_67ed2dc197062e5dd770bf13_Linkedin%2520posts%2520415%2520x%2520293%2520-1-.jpg?auto=format,compress","j2kVuoaOOxMH0kix",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3054,"alt":3027,"copyright":6,"url":3055,"id":3056,"edit":3057},{"width":434,"height":435},"https://images.prismic.io/citizenplane/dvxq4ap7IMRMHHp5_67ed2dc5644c83b02e07b128_Homepage%2520banner%25201280%2520x%2520831%2520-2-.jpg?auto=format,compress","dvxq4ap7IMRMHHp5",{"x":69,"y":69,"zoom":70,"background":71},"La Compagnie Chooses Zenith For Retailing",[3060,3064,3068,3072,3075,3078,3083,3091,3094,3099,3102,3105,3108,3111,3118,3122],{"type":81,"text":3061,"spans":3062,"direction":87},"‍CitizenPlane Zenith Delivers Seamless Retailing and Distribution for La Compagnie",[3063],{"start":70,"end":1808,"type":86},{"type":81,"text":3065,"spans":3066,"direction":87},"PSS technology enables offer creation and sales across major GDS and interline partnerships‍",[3067],{"start":69,"end":821,"type":128},{"type":81,"text":3069,"spans":3070,"direction":87},"Paris, France – 8 April, 2025 – Today, CitizenPlane announced the successful migration of La Compagnie, the French boutique airline specializing in exclusive business-class flights, to the Zenith Passenger Service System (PSS). La Compagnie operates flights from New York to Paris, Nice, and Milan, offering a distinctive blend of comfort, innovation, and accessibility for business travelers. Delivering comprehensive capabilities across offer creation, revenue optimization, distribution, and delivery, CitizenPlane powers La Compagnie’s retailing objectives.",[3071],{"start":69,"end":951,"type":86},{"type":81,"text":3073,"spans":3074,"direction":87},"CitizenPlane enables La Compagnie customers to easily purchase priced offers on the airline website (IBE) and mobile. Customers can shop for fares across an intuitive calendar and choose from a selection of easy-to-buy fare families which include different loyalty awards and change conditions.",[],{"type":81,"text":3076,"spans":3077,"direction":87},"To maximize La Compagnie’s global sales reach, CitizenPlane's Zenith seamlessly integrates with major Global Distribution Systems (GDS), including Amadeus, Sabre, and Travelport. This means that customers can buy the airline’s innovative product at travel agencies globally. Additionally, the platform’s bilateral interline e-ticketing (IET) capabilities facilitate smooth cooperation with other leading airlines for additional reach. Business class customers may enjoy La Compagnie’s high-end offering as part of a multi-leg reservation purchased on a partner airline, enhancing connectivity and passenger convenience.",[],{"type":81,"text":3079,"spans":3080,"direction":87},"“At La Compagnie, we’ve reimagined business class by combining premium service with affordability, and we needed a solution that could support our vision,” said Christian Vernet, CEO, La Compagnie. “CitizenPlane's responsiveness and Zenith’s reliability stood out, enabling us to deliver exceptional end-to-end experiences.”",[3081,3082],{"start":70,"end":989,"type":128},{"start":1869,"end":584,"type":128},{"type":81,"text":3084,"spans":3085,"direction":87},"“La Compagnie has impressively established itself in a unique niche, driven by a strong commitment to innovation,” said Grégoire Echalier. “At CitizenPlane, we take pride in supporting our customers’ ambitions, so it’s great to be collaborating with the visionary team at La Compagnie.”",[3086,3088],{"start":70,"end":3087,"type":128},112,{"start":3089,"end":3090,"type":128},140,285,{"type":81,"text":3092,"spans":3093,"direction":87},"Looking ahead, La Compagnie plans to expand its network with new routes to be announced in 2025. The airline will also welcome additional aircraft to its fleet in Fall 2026, demonstrating its commitment to growth and customer excellence.",[],{"type":81,"text":3095,"spans":3096,"direction":87},"About La Compagnie",[3097],{"start":69,"end":3098,"type":86},18,{"type":81,"text":3100,"spans":3101,"direction":87},"La Compagnie is the French dedicated business class scheduled airline that has been redefining business class since 2014, offering a unique and personalized experience, offering competitive prices to attract and satisfy a discerning clientele seeking a different travel experience. 3 destinations: since 2014 between Paris-Orly and New York-Newark, since 2019 between Nice and New York-Newark and since 2022 between Milan-Malpensa and New York-Newark. La Compagnie operates up to two daily flights the brand-new Airbus A321neo for greater comfort, innovation and fuel economy and is the first airline in France to operate this new generation of aircraft, which emits 30% less CO2 than the previous fleet. Onboard, passengers enjoy the comfort of 76 seats that recline into fully flat beds, an innovative entertainment system, complimentary unlimited high-speed WiFi, and seasonal menus crafted by renowned French chefs.",[],{"type":81,"text":3103,"spans":3104,"direction":87},"International awards:",[],{"type":655,"text":3106,"spans":3107,"direction":87},"Named best international airline in the USA by Travel + Leisure in 2023 number 1",[],{"type":655,"text":3109,"spans":3110,"direction":87},"Top 15 Airlines in the World by Readers' Choice Awards 2024 Condé Nast Traveler (5th position)",[],{"type":81,"text":3112,"spans":3113,"direction":87},"www.lacompagnie.com",[3114],{"start":69,"end":3115,"type":132,"data":3116},19,{"link_type":134,"url":3117,"target":136},"http://www.lacompagnie.com",{"type":81,"text":3119,"spans":3120,"direction":87},"About CitizenPlane",[3121],{"start":69,"end":3098,"type":86},{"type":81,"text":3123,"spans":3124,"direction":87},"Founded in 2017, CitizenPlane began as an online platform enabling airlines and tour operators to distribute seats to online travel agencies (OTAs) and metasearch websites instantly. In 2024, CitizenPlane announced the acquisition of Travel Technology Interactive's (TTI) Zenith PSS software and the launch of the CitizenPlane Operating System (OS) for mid-tier carriers and fast-growing airlines. The modular, all-in-one platform enables airlines to control offer creation, revenue optimization, distribution, and delivery. It comprises Zenith for airline retailing and customer experiences and Air for instant distribution. The company is headquartered in Paris, with offices in Asia and the Americas and is privately owned. For more information, visit www.citizenplane.com.",[3125],{"start":3126,"end":3127,"type":132,"data":3128},754,775,{"link_type":134,"url":3129,"target":136},"http://www.citizenplane.com",{"id":143,"type":144,"tags":3131,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":3132,"link_type":31,"key":3136,"isBroken":33},[],{"about":149,"avatar":3133,"role":158,"complete_name":154},{"dimensions":3134,"alt":154,"copyright":6,"url":155,"id":156,"edit":3135},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"888de4df-9398-44e0-8781-9468eb623c65",[],[3139],{"will_appear_in_product":6},{"id":3141,"uid":6,"url":6,"type":7,"href":3142,"tags":3143,"first_publication_date":147,"last_publication_date":3144,"slugs":3145,"linked_documents":3147,"lang":15,"alternate_languages":3148,"data":3149},"alnowREAACcASo8a","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnowREAACcASo8a%22%29+%5D%5D",[],"2026-08-04T11:55:59+0000",[3146],"nauru-airlines-enhances-passenger-experience-with-zenith-r-pss-support",[],[],{"title":3150,"custom_published_at":3151,"categories":3152,"slug":3146,"main_image":3162,"thumbnail":3168,"excerpt":3171,"body":3172,"author":3188,"slices":3195,"is_featured":33,"is_featured_on_product_page":3196},"Nauru Airlines Enhances Passenger Experience with CitizenPlane's PSS Support","2024-05-20",[3153],{"category":3154,"sub_category":3158},{"id":349,"type":24,"tags":3155,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":3156,"link_type":31,"key":3157,"isBroken":33},[],{"name":356},"78b39f63-5476-4e3e-a7d9-41feb1df50a0",{"id":359,"type":36,"tags":3159,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":3160,"link_type":31,"key":3161,"isBroken":33},[],{"name":365},"9fc2a5f3-9120-40a8-a31f-533ca5c3e9fd",{"dimensions":3163,"alt":3164,"copyright":6,"url":3165,"id":3166,"edit":3167},{"width":635,"height":636},"Nauru Airlines Enhances Passenger Experience with Zenith® PSS Support","https://images.prismic.io/citizenplane/_dJkRq4qj66iqjMG_67f6939951cff5c9dadf185b_4%2520-1-.png?auto=format,compress","_dJkRq4qj66iqjMG",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3169,"alt":3164,"copyright":6,"url":3165,"id":3166,"edit":3170},{"width":635,"height":636},{"x":69,"y":69,"zoom":70,"background":71},"Nauru Airlines is launching direct flights from Brisbane to Palau on May 21, 2024.",[3173,3179,3182,3185],{"type":81,"text":3174,"spans":3175,"direction":87},"We’re thrilled to share the exciting news of our continued collaboration with Nauru Airlines, as they embark on a journey of optimization and enhancement in their operations. With the seamless integration of our Passenger Service System (PSS) solution, Nauru Airlines is set to soar to new heights.",[3176],{"start":3177,"end":1301,"type":132,"data":3178},78,{"link_type":134,"url":1751,"target":136},{"type":81,"text":3180,"spans":3181,"direction":87},"Introducing a 189-seat passenger aircraft is a testament to Nauru Airlines’ commitment to excellence and innovation in their Fleet Upgrade program. Through our comprehensive support via Zenith PSS, we’re enabling Nauru Airlines to streamline passenger management processes and elevate the overall customer experience.",[],{"type":81,"text":3183,"spans":3184,"direction":87},"This strategic move underscores Nauru Airlines’ dedication to revolutionizing their operations, and with Zenith PSS at the helm, operational efficiency and service excellence are guaranteed. At CitizenPlane, we’re proud to be at the forefront of offering cutting-edge solutions like Zenith PSS that are reshaping the aviation industry.",[],{"type":81,"text":3186,"spans":3187,"direction":87},"Congratulations to Nauru Airlines on this remarkable achievement! Together, we’re shaping the future of air travel.",[],{"id":392,"type":144,"tags":3189,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":3190,"link_type":31,"key":3194,"isBroken":33},[],{"about":397,"avatar":3191,"role":405,"complete_name":401},{"dimensions":3192,"alt":401,"copyright":6,"url":402,"id":403,"edit":3193},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"fe09fbe8-0316-4f77-ab86-0d774cf73e44",[],[],{"id":3198,"uid":6,"url":6,"type":7,"href":3199,"tags":3200,"first_publication_date":147,"last_publication_date":3201,"slugs":3202,"linked_documents":3204,"lang":15,"alternate_languages":3205,"data":3206},"alnpUhEAACgASpIG","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpUhEAACgASpIG%22%29+%5D%5D",[],"2026-08-25T15:13:48+0000",[3203],"why-traveltech-teams-need-ai-control-planes-not-just-ai-tools",[],[],{"title":3207,"custom_published_at":3208,"categories":3209,"slug":3203,"main_image":3233,"thumbnail":3238,"excerpt":3243,"body":3244,"author":3330,"slices":3347,"is_featured":161,"is_featured_on_product_page":3348},"Why TravelTech teams need AI control planes, not just AI tools","2026-06-22",[3210,3224],{"category":3211,"sub_category":3215},{"id":515,"type":24,"tags":3212,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":3213,"link_type":31,"key":3214,"isBroken":33},[],{"name":520},"a741be0a-75b0-40a8-b4cf-78c30beb0f34",{"id":3216,"type":36,"tags":3217,"lang":15,"slug":3218,"first_publication_date":3219,"last_publication_date":3220,"uid":3218,"data":3221,"link_type":31,"key":3223,"isBroken":33},"aliUyhEAACcAR3qW",[],"ai-stories","2026-07-16T08:22:43+0000","2026-08-04T15:37:37+0000",{"name":3222},"AI Stories","43dae70e-4d52-4be4-a9b8-b21d0bde2e1e",{"category":3225,"sub_category":3229},{"id":23,"type":24,"tags":3226,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":3227,"link_type":31,"key":3228,"isBroken":33},[],{"name":30},"56b1a939-f586-4232-867b-2f542cfe8bf2",{"id":2190,"type":36,"tags":3230,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":3231,"link_type":31,"key":3232,"isBroken":33},[],{"name":2196},"68b2625f-dc7e-40fc-a168-a0b6e10de0a6",{"dimensions":3234,"alt":3207,"copyright":6,"url":3235,"id":3236,"edit":3237},{"width":64,"height":65},"https://images.prismic.io/citizenplane/ng_xYjh65V-J2fhn_Main-Claudy-1-.png?auto=format,compress","ng_xYjh65V-J2fhn",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3239,"alt":6,"copyright":6,"url":3240,"id":3241,"edit":3242},{"width":74,"height":75},"https://images.prismic.io/citizenplane/7unwB-o2CJKd2CBY_thumbnail-Claudy-1-.png?auto=format,compress","7unwB-o2CJKd2CBY",{"x":69,"y":69,"zoom":70,"background":71},"Claudy Story: embedding AI in our tech systems",[3245,3249,3252,3257,3260,3263,3270,3273,3277,3283,3293,3296,3302,3305,3308,3311,3315,3319,3322,3325],{"type":81,"text":3246,"spans":3247,"direction":87},"I’m sharing CitizenPlane’s journey with AI, as an example of how AI can be used in travel tech to make processes easier and improve productivity.",[3248],{"start":69,"end":139,"type":128},{"type":81,"text":3250,"spans":3251,"direction":87},"AI usage at work rarely goes beyond a chat window open on the side, for the user to ask questions and get answers to specific issues. Although it works and helps in many cases, it stays disconnected from the systems around it.",[],{"type":81,"text":3253,"spans":3254,"direction":87},"At CitizenPlane, we made a different choice. We built Claudy, our internal AI control plane for software delivery. This series is an account of what we did, why it is structured the way it is, and what it changed for our team.",[3255],{"start":1926,"end":3256,"type":86},114,{"type":89,"text":3258,"spans":3259,"direction":87},"The difference between AI as a tool and AI in a working environment",[],{"type":81,"text":3261,"spans":3262,"direction":87},"An isolated AI tool is useful the way a good search engine is useful. You bring it a question, it returns an answer. The quality of that answer depends entirely on what you put in: your question, your context, your ability to frame the problem correctly.",[],{"type":81,"text":3264,"spans":3265,"direction":87},"The problem is that most real work does not arrive as a clean question. It follows a service that stopped for no reason, a ticket with incomplete context, a branch that conflicts with someone else's changes, a bug that only reproduces in production. Assembling the right context to even ask the right question takes time. And that time spent fetching, switching tools, and reconstructing the situation is where most of the friction lives. AI becomes significantly more useful when it already has that context.",[3266,3268],{"start":1361,"end":3267,"type":86},70,{"start":2799,"end":3269,"type":86},509,{"type":89,"text":3271,"spans":3272,"direction":87},"What an AI control plane is",[],{"type":81,"text":3274,"spans":3275,"direction":87},"A control plane is the layer from which a team can see, coordinate, and operate a complex system. The concept comes from network engineering, where the control plane manages routing decisions while the data plane handles the actual traffic. Applied to software delivery, it is the layer that connects your services, your repositories, your tickets, your logs, and your people into one coherent picture.",[3276],{"start":3115,"end":1804,"type":86},{"type":81,"text":3278,"spans":3279,"direction":87},"Without that layer, tools stay siloed. Decisions get made with incomplete information. With that layer, AI has something to work with. It can see which service is running which version, which ticket is linked to which branch, which rules apply to which workflow. It does not need to be told every time. The environment carries the context.",[3280],{"start":3281,"end":3282,"type":86},303,339,{"type":81,"text":3284,"spans":3285,"direction":87},"Three things make AI work well inside a team environment: context (what is the current state of the system and the work), structure (how do actions, workflows, and information connect to each other), and guardrails (where should AI act autonomously, and where should a person stay in control). A control plane is how you give AI all three from the start of every session.",[3286,3289,3290],{"start":3287,"end":3288,"type":86},58,65,{"start":2940,"end":1442,"type":86},{"start":3291,"end":3292,"type":86},204,214,{"type":89,"text":3294,"spans":3295,"direction":87},"How this applies in TravelTech specifically",[],{"type":81,"text":3297,"spans":3298,"direction":87},"TravelTech is a useful place to think about this because the operating environment is complex. An airline's stack is not a single application: reservation systems, inventory management, departure control, distribution channels, and revenue management all run simultaneously and exchange data in real time. A booking made through an OTA has to be reflected instantly in the inventory system, which updates the departure control system, which connects to ground handling. A pricing decision in the revenue management layer propagates through fare classes before the next search result appears.",[3299],{"start":3300,"end":3301,"type":86},95,142,{"type":81,"text":3303,"spans":3304,"direction":87},"CitizenPlane builds inside that environment. Our software connects to live airline systems, serves real traffic, and has to stay consistent with what is happening in production. The teams building it face the same coordination problem at the development level: multiple services, multiple developers, shared systems. Context is not optional. It is the condition under which the work makes sense at all.",[],{"type":89,"text":3306,"spans":3307,"direction":87},"Claudy in practice",[],{"type":81,"text":3309,"spans":3310,"direction":87},"At CitizenPlane, we called this control plane Claudy. Claudy brings together technical supervision, active development work, shared knowledge, repeatable workflows, and AI assistance inside the same operating environment.",[],{"type":81,"text":3312,"spans":3313,"direction":87},"Each developer works in an independent Claudy environment: their own virtual machine, their own running services, their own AI session with access to their branch, their logs, and their tickets. A Supervisor layer coordinates shared updates, settings, and knowledge across all instances. A shared vault stores rules, notes, and accumulated lessons that persist beyond any single conversation.",[3314],{"start":69,"end":978,"type":86},{"type":81,"text":3316,"spans":3317,"direction":87},"In practice, this means a developer debugging a service is not starting from a blank context. Claudy already knows the state of the stack, the recent changes, the relevant tickets. The AI does not need to be briefed from scratch as it is already inside the work.",[3318],{"start":69,"end":2778,"type":86},{"type":81,"text":3320,"spans":3321,"direction":87},"That is the core idea this series explores: not AI as a separate experiment running alongside real work, but AI embedded inside the environment where the work actually happens.",[],{"type":81,"text":3323,"spans":3324,"direction":87},"The next episode covers how Claudy started, which was not as an AI project at all.",[],{"type":81,"text":3326,"spans":3327,"direction":87},"This article is the foundation for the rest of the series. In the next pieces, we will explain how Claudy started, how it became part of our day-to-day technical work, and why that matters for TravelTech teams facing growing complexity of their own.",[3328],{"start":69,"end":3329,"type":128},249,{"id":3331,"type":144,"tags":3332,"lang":15,"slug":3333,"first_publication_date":3334,"last_publication_date":3334,"uid":3333,"data":3335,"link_type":31,"key":3346,"isBroken":33},"aleJzBEAACsARRku",[],"alexis-ohayon","2026-07-15T13:24:51+0000",{"about":3336,"avatar":3337,"role":3344,"complete_name":3345},"Alexis Ohayon is CTO at CitizenPlane, where he leads the technical vision. With a background spanning audiovisual production and product engineering, he joined CitizenPlane early and built out an engineering culture where teams focus on simplicity as a design principle. His mission is to give mid-tier airlines IT solutions that just make sense.",{"dimensions":3338,"alt":3340,"copyright":6,"url":3341,"id":3342,"edit":3343},{"width":369,"height":3339},1364,"Alexis Ohayon Profile picture","https://images.prismic.io/citizenplane/KHcrjCwmzX9ZuYqI_69e76cc0480038fb99dd2ce6_Alexis.jpg?auto=format,compress","KHcrjCwmzX9ZuYqI",{"x":69,"y":69,"zoom":70,"background":71},"CTO","Alexis Ohayon","2d504b0f-0316-4f04-9511-4d490b5ab7e3",[],[],{"id":3350,"uid":6,"url":6,"type":7,"href":3351,"tags":3352,"first_publication_date":147,"last_publication_date":3353,"slugs":3354,"linked_documents":3356,"lang":15,"alternate_languages":3357,"data":3358},"alnozxEAAC4ASo9h","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnozxEAAC4ASo9h%22%29+%5D%5D",[],"2026-08-27T08:17:05+0000",[3355],"tech-talk-the-most-complex-industry-deserves-the-simplest-software",[],[],{"title":3359,"custom_published_at":3360,"categories":3361,"slug":3355,"main_image":3380,"thumbnail":3385,"excerpt":3388,"body":3389,"author":3454,"slices":3461,"is_featured":33,"is_featured_on_product_page":3462},"Tech Talk: The most complex industry deserves the simplest software","2026-05-04",[3362,3371],{"category":3363,"sub_category":3367},{"id":515,"type":24,"tags":3364,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":3365,"link_type":31,"key":3366,"isBroken":33},[],{"name":520},"35c726a0-c085-4628-b95a-265bb86a98de",{"id":2176,"type":36,"tags":3368,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":3369,"link_type":31,"key":3370,"isBroken":33},[],{"name":2182},"73746ac8-0585-4d88-9964-43ff990da091",{"category":3372,"sub_category":3376},{"id":23,"type":24,"tags":3373,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":3374,"link_type":31,"key":3375,"isBroken":33},[],{"name":30},"5d01f6b1-169c-4335-a72b-54bdd5238332",{"id":2190,"type":36,"tags":3377,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":3378,"link_type":31,"key":3379,"isBroken":33},[],{"name":2196},"66755d11-4aa4-4cb1-bcd2-61abccdb8a46",{"dimensions":3381,"alt":3359,"copyright":6,"url":3382,"id":3383,"edit":3384},{"width":74,"height":75},"https://images.prismic.io/citizenplane/uhmKBWjB9qPAgtl4_thumbnail-CTOvision.png?auto=format,compress","uhmKBWjB9qPAgtl4",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3386,"alt":3359,"copyright":6,"url":3382,"id":3383,"edit":3387},{"width":74,"height":75},{"x":69,"y":69,"zoom":70,"background":71},"\"Simplicity is the ultimate sophistication\"",[3390,3393,3396,3401,3404,3407,3412,3416,3419,3424,3427,3431,3434,3437,3441,3444,3447,3451],{"type":81,"text":3391,"spans":3392,"direction":87},"Airlines run on 30-year-old legacy systems, with interfaces that require weeks of training. Sometimes, the workarounds built on the platforms are so complex that you need an entire team to manage them.",[],{"type":81,"text":3394,"spans":3395,"direction":87},"At CitizenPlane when airlines use our systems, we want them to feel that it just makes sense. This approach is a design constraint that shapes every product decision.",[],{"type":89,"text":3397,"spans":3398,"direction":87},"Simplicity as a product design and conviction",[3399],{"start":69,"end":3400,"type":86},45,{"type":81,"text":3402,"spans":3403,"direction":87},"Software that is not built around simplicity will, sooner or later, embrace the complexity of the industry it serves. In this case, the more complex the industry, the more complex the software.",[],{"type":81,"text":3405,"spans":3406,"direction":87},"There is a reason da Vinci called simplicity the “ultimate sophistication”. In a system as complex as aviation, making something feel simple means placing simplicity at the center of every design decision, until the user feels a sense of effortless clarity, where every interaction seems evident and the whole experience flows without friction.",[],{"type":81,"text":3408,"spans":3409,"direction":87},"As we develop our cloud-based Operating System for airlines, we always keep simplicity in mind. Here is the result: a turnkey platform that handles inventory management, pricing, distribution, retailing, and the full passenger journey in a single consistent flow. Our goal is to become the Shopify of aviation, offering a complete and coherent experience, designed from the ground up to feel obvious.",[3410],{"start":1236,"end":3411,"type":86},263,{"type":89,"text":3413,"spans":3414,"direction":87},"Bridging two worlds",[3415],{"start":69,"end":3115,"type":86},{"type":81,"text":3417,"spans":3418,"direction":87},"Part of what makes this vision difficult is that aviation is not starting from a blank page. The existing ecosystem with GDS distribution, interlining, and PNR management, will remain in place in the upcoming years. If we ignore this, we’ll probably be creating a great disruptive product, but any airline using it will need huge IT workarounds to ensure continuity of all operations. So in the end, our simple product might end up as the most complicated in the market.",[],{"type":81,"text":3420,"spans":3421,"direction":87},"So, our answer is to build a bridge rather than a replacement. The acquisition of TTI, a company with deep roots in airline technology, gave us the ability to speak fluently in both languages: the legacy infrastructure that airlines depend on today, and the new Offers and Orders standard that IATA is driving towards.",[3422],{"start":69,"end":3423,"type":86},62,{"type":81,"text":3425,"spans":3426,"direction":87},"We think that airlines should not have to choose between modern retailing and compatibility with the existing ecosystem, that’s why we make both work together and we build towards the most simple software to make the complex bridge painless to our airlines.",[],{"type":89,"text":3428,"spans":3429,"direction":87},"We wouldn't ship something we wouldn't use ourselves",[3430],{"start":69,"end":832,"type":86},{"type":81,"text":3432,"spans":3433,"direction":87},"There is a discipline behind CitizenPlane's product quality that goes beyond good intentions. The support teams who manage day-to-day operations use the exact same application as the customers they work with.",[],{"type":81,"text":3435,"spans":3436,"direction":87},"We are the first users of everything we build, so whenever a flow has unnecessary friction, we feel it ourselves before any customer does. That’s how we ensure that the standard of quality is never abstract.",[],{"type":89,"text":3438,"spans":3439,"direction":87},"Technology that earns trust",[3440],{"start":69,"end":669,"type":86},{"type":81,"text":3442,"spans":3443,"direction":87},"Airlines need to feel confident in their software stack. I’m an Apple fan, so I want airlines to trust our systems the same way we trust our iPhones and iMacs to support our productivity every day. That trust is built through consistency, reliability, resulting in a quiet confidence in a product that never surprises you in the wrong way.",[],{"type":81,"text":3445,"spans":3446,"direction":87},"In an industry where few minutes of downtime have damaging operational consequences, that level of trust demands more than good design. It demands a robust infrastructure with rigorous automatic processes, and a team that sees everything they ship as a long-term commitment. Shipping is only the beginning. You ship, then you follow, maintain and grow what you built.",[],{"type":81,"text":3448,"spans":3449,"direction":87},"This is what CitizenPlane means by simplicity. More than a design choice, it is a deep, structural refusal to make airlines carry complexity that the software should be carrying for them.",[3450],{"start":69,"end":1868,"type":86},{"type":81,"text":3452,"spans":3453,"direction":87},"The most complex industry in the world deserves software that makes it feel simple, and that’s what we build.",[],{"id":3331,"type":144,"tags":3455,"lang":15,"slug":3333,"first_publication_date":3334,"last_publication_date":3334,"uid":3333,"data":3456,"link_type":31,"key":3460,"isBroken":33},[],{"about":3336,"avatar":3457,"role":3344,"complete_name":3345},{"dimensions":3458,"alt":3340,"copyright":6,"url":3341,"id":3342,"edit":3459},{"width":369,"height":3339},{"x":69,"y":69,"zoom":70,"background":71},"d24a91eb-6882-4b1a-acae-d8940c1ee4c1",[],[3463],{"will_appear_in_product":6},{"id":3465,"uid":6,"url":6,"type":7,"href":3466,"tags":3467,"first_publication_date":147,"last_publication_date":3468,"slugs":3469,"linked_documents":3471,"lang":15,"alternate_languages":3472,"data":3473},"alno9hEAACkASpAi","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alno9hEAACkASpAi%22%29+%5D%5D",[],"2026-08-25T13:14:03+0000",[3470],"moving-away-from-legacy-systems-the-example-of-air-vanuatu",[],[],{"title":3474,"custom_published_at":3475,"categories":3476,"slug":3470,"main_image":3486,"thumbnail":3492,"excerpt":3497,"body":3498,"author":3548,"slices":3555,"is_featured":33,"is_featured_on_product_page":3556},"Moving away from legacy systems: the example of Air Vanuatu","2026-04-29",[3477],{"category":3478,"sub_category":3482},{"id":349,"type":24,"tags":3479,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":3480,"link_type":31,"key":3481,"isBroken":33},[],{"name":356},"6d1be880-5098-4cd5-b5e7-9191ba4c862a",{"id":359,"type":36,"tags":3483,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":3484,"link_type":31,"key":3485,"isBroken":33},[],{"name":365},"4bd0f7c1-1ed5-4d17-9e02-18d7cea7e124",{"dimensions":3487,"alt":3488,"copyright":6,"url":3489,"id":3490,"edit":3491},{"width":64,"height":65},"Air Vanuatu plane in the sky","https://images.prismic.io/citizenplane/M5lnii09cdz682aY_AirVnuatumain.png?auto=format,compress","M5lnii09cdz682aY",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3493,"alt":3488,"copyright":6,"url":3494,"id":3495,"edit":3496},{"width":74,"height":75},"https://images.prismic.io/citizenplane/GAO-itl9V-B2ylcp_AirVanuatu.png?auto=format,compress","GAO-itl9V-B2ylcp",{"x":69,"y":69,"zoom":70,"background":71},"A successful migration to CitizenPlane's Zenith PSS",[3499,3502,3506,3509,3512,3517,3521,3525,3528,3532,3535,3538,3541,3544],{"type":81,"text":3500,"spans":3501,"direction":87},"Founded in 1981 following Vanuatu's independence, Air Vanuatu has connected the archipelago's 80+ islands for over four decades and served as the gateway linking Vanuatu with the wider Pacific, Australia, and New Zealand. As the airline entered a new phase of its operations, it turned towards CitizenPlane to support that transition and scale with its ambitions.",[],{"type":89,"text":3503,"spans":3504,"direction":87},"Looking for a PSS fit for scale",[3505],{"start":69,"end":211,"type":86},{"type":81,"text":3507,"spans":3508,"direction":87},"Operating in a dynamic market across a geographically complex archipelago, Air Vanuatu needed a platform that could adapt quickly to its needs. Flexibility was the priority: the ability to adjust operations, add capabilities incrementally, and work with a technology partner that could respond at the speed the airline required.\n",[],{"type":81,"text":3510,"spans":3511,"direction":87},"Initially operating on Amadeus PSS, they switched to CitizenPlane for a better fit on their need for speed and flexibility. Air Vanuatu's IBE is now live, giving passengers a modern, seamless booking experience directly through the airline. The team has praised the progress at every stage of the migration, describing the switch as refreshing and well-suited to where the airline is heading.",[],{"type":81,"text":3513,"spans":3514,"direction":87},"\"Our partnership is a good example of how one size does not fit all in aviation technology. Smaller, agile airlines like Air Vanuatu need a partner that moves at their speed, not the other way around. We're pleased to support Air Vanuatu on that journey, and we’re looking forward to the next steps!\" Gregoire Echalier, CEO Zenith (CitizenPlane Group).",[3515],{"start":69,"end":3516,"type":86},352,{"type":81,"text":3518,"spans":3519,"direction":87},"\"Moving to CitizenPlane has been a smooth and positive transition. The team's responsiveness and support throughout the migration gave us real confidence. For a small airline like us, planning for growth, that level of reactivity from a technology partner makes a tangible difference.\" Joseph Laloyer, CEO Air Vanuatu.",[3520],{"start":69,"end":958,"type":86},{"type":89,"text":3522,"spans":3523,"direction":87},"From all-in-one to incremental growth",[3524],{"start":69,"end":1056,"type":86},{"type":81,"text":3526,"spans":3527,"direction":87},"Rather than committing to a fixed all-in-one package, Air Vanuatu can now build on the platform incrementally, adding modules and capabilities as the airline grows. For a carrier focused on rebuilding smartly, that modularity delivers real value.",[],{"type":81,"text":3529,"spans":3530,"direction":87},"Zenith covers the full commercial operation in a single cohesive system: inventory management, pricing, reservations, e-ticketing, and check-in. The result removes fragmentation, reduces overhead, and gives the team a support partner that adapts to Air Vanuatu's needs.",[3531],{"start":1749,"end":1564,"type":86},{"type":81,"text":3533,"spans":3534,"direction":87},"Air Vanuatu currently serves over 15 destinations across Vanuatu's main island groups. The airline is exploring growth strategies to continue to help support the tourism industry of Vanuatu and ensure strong connectivity for both local and international travellers across Vanuatu.",[],{"type":81,"text":3536,"spans":3537,"direction":87},"Zenith supports that trajectory directly. As Air Vanuatu adds routes, enters new markets, and pursues partnerships, the platform scales alongside, providing the distribution connectivity and interline capabilities needed to compete at that level.",[],{"type":81,"text":3539,"spans":3540,"direction":87},"-------",[],{"type":81,"text":3542,"spans":3543,"direction":87},"As Air Vanuatu grows its network and continues to serve the communities that depend on it, CitizenPlane is proud to power that journey and work on a long-term partnership.",[],{"type":81,"text":3545,"spans":3546,"direction":87},"Ready for a platform fit for your operations? Let's talk about what CitizenPlane can do for you.",[3547],{"start":69,"end":1236,"type":86},{"id":143,"type":144,"tags":3549,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":3550,"link_type":31,"key":3554,"isBroken":33},[],{"about":149,"avatar":3551,"role":158,"complete_name":154},{"dimensions":3552,"alt":154,"copyright":6,"url":155,"id":156,"edit":3553},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"155984c5-1e3d-48c6-b272-86d405e84cf1",[],[3557],{"will_appear_in_product":899},{"id":3559,"uid":6,"url":6,"type":7,"href":3560,"tags":3561,"first_publication_date":147,"last_publication_date":3562,"slugs":3563,"linked_documents":3565,"lang":15,"alternate_languages":3566,"data":3567},"alnoTBEAACwASoys","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoTBEAACwASoys%22%29+%5D%5D",[],"2026-08-25T14:37:18+0000",[3564],"how-sun-fun-tour-operator-increased-revenue-with-unsold-seats",[],[],{"title":3568,"custom_published_at":2470,"categories":3569,"slug":3564,"main_image":3583,"thumbnail":3589,"excerpt":3594,"body":3595,"author":3655,"slices":3662,"is_featured":33,"is_featured_on_product_page":3663},"Leading CEE tour operator turning empty plane seats into profit",[3570],{"category":3571,"sub_category":3575},{"id":349,"type":24,"tags":3572,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":3573,"link_type":31,"key":3574,"isBroken":33},[],{"name":356},"0ce57d47-719a-4ab1-82ca-34cafd1b0309",{"id":3576,"type":36,"tags":3577,"lang":15,"slug":3578,"first_publication_date":3579,"last_publication_date":3579,"uid":3578,"data":3580,"link_type":31,"key":3582,"isBroken":33},"anIHZBEAAC4Ak-E5",[],"to--ota","2026-08-04T15:38:35+0000",{"name":3581},"TO & OTA","3503c117-a755-47bf-881b-e7b7edf778be",{"dimensions":3584,"alt":3585,"copyright":6,"url":3586,"id":3587,"edit":3588},{"width":64,"height":65},"Sun&Fun Tour Operator","https://images.prismic.io/citizenplane/yicRU23H8JUt4s-p_Main-Sun%26Fun.png?auto=format,compress","yicRU23H8JUt4s-p",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3590,"alt":6,"copyright":6,"url":3591,"id":3592,"edit":3593},{"width":74,"height":75},"https://images.prismic.io/citizenplane/5oKK2qxQz_mR1ypO_thumbnail-SUN%26FUN.png?auto=format,compress","5oKK2qxQz_mR1ypO",{"x":69,"y":69,"zoom":70,"background":71},"Sun&Fun turns lost capacity into opportunity with CitizenPlane",[3596,3601,3605,3608,3611,3614,3618,3621,3624,3630,3634,3641,3644,3647,3650],{"type":81,"text":3597,"spans":3598,"direction":87},"This partnership has enabled the Polish tour operator to unlock 300k€ worth of sales, turning what used to be leftover capacity into a reliable new revenue stream.",[3599],{"start":69,"end":3600,"type":86},163,{"type":89,"text":3602,"spans":3603,"direction":87},"The opportunity: unused inventory from airline partners",[3604],{"start":69,"end":122,"type":86},{"type":81,"text":3606,"spans":3607,"direction":87},"Sun & Fun Holidays has been sending Polish holidaymakers to the sun for over two decades. Based in Warsaw, the company sends around 100,000 passengers a year to their handpicked portfolio of all-inclusive resorts across Egypt, Tunisia, Bulgaria, Turkey, Greece, Cyprus, and beyond.",[],{"type":81,"text":3609,"spans":3610,"direction":87},"They’re a fast-growing, but still agile operator with strong airline relationships, and a loyal customer base.",[],{"type":81,"text":3612,"spans":3613,"direction":87},"Like many tour operators, Sun & Fun had contracted seat blocks across their airline partners that weren't always fully absorbed by their own packages. Their allocations are selling, but they structurally have seats left unsold at the end of the day.",[],{"type":89,"text":3615,"spans":3616,"direction":87},"Partnering for simplicity and effectiveness",[3617],{"start":69,"end":2078,"type":86},{"type":81,"text":3619,"spans":3620,"direction":87},"Sun & Fun started working with CitizenPlane in January 2022. The pitch was simple: offer your available seats through CitizenPlane's air distribution platform, reach new demand channels, and let last-minute sales fill planes.",[],{"type":81,"text":3622,"spans":3623,"direction":87},"The integration was painless. CitizenPlane's technology handles the complexity, so Sun & Fun's team could personalise their offers easily. Without any heavy IT development, the operator added a new revenue stream.",[],{"type":81,"text":3625,"spans":3626,"direction":87},"We load our available seats and the bookings follow. CitizenPlane makes it effortless: the distribution just works, without adding complexity to our operations. Over three years, it's become a reliable part of how we manage our allocations. We get more out of our inventory, and our passengers get great last-minute deals. Kinga Borkowska, Charter Flight Coordinator at Sun & Fun",[3627,3628],{"start":69,"end":584,"type":128},{"start":69,"end":3629,"type":86},379,{"type":89,"text":3631,"spans":3632,"direction":87},"Smooth collaboration for incremental revenue",[3633],{"start":69,"end":131,"type":86},{"type":81,"text":3635,"spans":3636,"direction":87},"Sun & Fun’s inventory performs particularly well on last-minute demand. With CitizenPlane, their remaining seats are distributed to the right buyers at the right time across leading travel platforms such as Last Minute, eDreams ODIGEO, Kiwi.com, and Skyscanner.",[3637],{"start":575,"end":3638,"type":132,"data":3639},244,{"link_type":134,"url":3640,"target":136},"http://kiwi.com",{"type":81,"text":3642,"spans":3643,"direction":87},"At the same time, Sun & Fun is expanding rapidly, launching new destinations from Warsaw (WAW) and Katowice (KTW), and adding new airline partnerships. Each new route creates additional inventory that can be monetized through CitizenPlane.",[],{"type":81,"text":3645,"spans":3646,"direction":87},"To support this growth, Sun & Fun needed a smarter way to distribute their air capacity. One that fits seamlessly into their existing operations while generating revenue from seats that would otherwise go unsold.",[],{"type":81,"text":3648,"spans":3649,"direction":87},"CitizenPlane delivered exactly that: a fast, low-friction solution to unlock incremental revenue from their flight inventory.",[],{"type":81,"text":3651,"spans":3652,"direction":87},"Want to see what CitizenPlane can do for your unsold seats? Let's talk.",[3653],{"start":69,"end":3654,"type":128},71,{"id":143,"type":144,"tags":3656,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":3657,"link_type":31,"key":3661,"isBroken":33},[],{"about":149,"avatar":3658,"role":158,"complete_name":154},{"dimensions":3659,"alt":154,"copyright":6,"url":155,"id":156,"edit":3660},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"c3aa867f-2c9a-4fc5-a759-3cdbdaa49133",[],[3664],{"will_appear_in_product":3665},"Air",{"id":3667,"uid":6,"url":6,"type":7,"href":3668,"tags":3669,"first_publication_date":147,"last_publication_date":3670,"slugs":3671,"linked_documents":3673,"lang":15,"alternate_languages":3674,"data":3675},"alnppBEAACwASpOX","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnppBEAACwASpOX%22%29+%5D%5D",[],"2026-08-25T13:07:33+0000",[3672],"why-rethink-airline-technology",[],[],{"title":3676,"custom_published_at":3677,"categories":3678,"slug":3672,"main_image":3697,"thumbnail":3703,"excerpt":3709,"body":3710,"author":3765,"slices":3772,"is_featured":161,"is_featured_on_product_page":3773},"Why now is the time to rethink your airline technology","2026-07-22",[3679,3688],{"category":3680,"sub_category":3684},{"id":515,"type":24,"tags":3681,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":3682,"link_type":31,"key":3683,"isBroken":33},[],{"name":520},"8dc4f1f3-5a8a-4ea2-8d2f-754e60a0c498",{"id":2176,"type":36,"tags":3685,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":3686,"link_type":31,"key":3687,"isBroken":33},[],{"name":2182},"b30fa4a1-2757-4d50-b659-ad203a0c6a0e",{"category":3689,"sub_category":3693},{"id":23,"type":24,"tags":3690,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":3691,"link_type":31,"key":3692,"isBroken":33},[],{"name":30},"1c888cf2-ae94-4a0f-a228-66c4159cf29d",{"id":2190,"type":36,"tags":3694,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":3695,"link_type":31,"key":3696,"isBroken":33},[],{"name":2196},"b49dc3a1-d2da-4f09-8354-76c7874aa8db",{"dimensions":3698,"alt":3699,"copyright":6,"url":3700,"id":3701,"edit":3702},{"width":64,"height":65},"departure signal at airport","https://images.prismic.io/citizenplane/N4LddGxYPTUAE4TJ_mainimage.png?auto=format,compress","N4LddGxYPTUAE4TJ",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3704,"alt":3705,"copyright":6,"url":3706,"id":3707,"edit":3708},{"width":64,"height":65},"departure signal in airport","https://images.prismic.io/citizenplane/4g9PNw6-gg0OFJ-9_mainimage.png?auto=format,compress","4g9PNw6-gg0OFJ-9",{"x":69,"y":69,"zoom":70,"background":71},"There are alternatives to creating a parallel system from scratch",[3711,3715,3719,3723,3728,3731,3735,3741,3747,3751,3754,3757,3762],{"type":81,"text":3712,"spans":3713,"direction":87},"Look at any DCS screen in any airport, and you'll see just how far behind the airline industry is when it comes to modern technology. Very little has changed over the past twenty years. Instead, new layers of technology have been added to introduce new features without disrupting an increasingly outdated system.",[3714],{"start":978,"end":2270,"type":86},{"type":81,"text":3716,"spans":3717,"direction":87},"But over the past few years, I've started to see that change. APIs, NDC, and Offer-Order are opening the door to a new generation of airline technology. I believe this is a major shift that mid-tier airlines should take advantage of.",[3718],{"start":69,"end":3423,"type":86},{"type":89,"text":3720,"spans":3721,"direction":87},"Why did it make sense to stay on a legacy PSS?",[3722],{"start":69,"end":461,"type":86},{"type":81,"text":3724,"spans":3725,"direction":87},"Nobody stays on a 1990s system out of inertia. For most of the past twenty years, staying put was the rational decision for an airline carrying fewer than 10 million passengers. The alternatives on the market were built on essentially the same architecture, with the same ticket-based processes for implementing changes and the same dependence on the vendor's priorities.",[3726],{"start":461,"end":3727,"type":86},178,{"type":81,"text":3729,"spans":3730,"direction":87},"Switching meant taking on significant operational risk, months of migration, extensive retraining, and potential revenue disruption during the transition, only to end up with a system that had the same fundamental limitations.",[],{"type":89,"text":3732,"spans":3733,"direction":87},"What changed?",[3734],{"start":69,"end":757,"type":86},{"type":81,"text":3736,"spans":3737,"direction":87},"Things are finally changing. It is no longer true to say that \"nothing better exists.\" Cloud infrastructure, open APIs, and modern industry standards mean that a focused team can now build airline software with a level of depth and reliability that once required hundreds of engineers. Credible alternatives now exist, built on fundamentally different architectures and already running in production at real airlines.",[3738],{"start":3739,"end":3740,"type":86},286,417,{"type":81,"text":3742,"spans":3743,"direction":87},"The benefit of moving now outweighs the risks of migration because the cost of staying put keeps increasing. Until recently, the routes never launched or the projects repeatedly delayed because of system limitations were largely hidden costs. Today, economic pressure, rising passenger expectations, and increasingly demanding partners have made those costs impossible to ignore. When the airline next to you adjusts prices daily and launches new products faster, the gap starts showing up in your load factor.",[3744],{"start":3745,"end":3746,"type":86},380,510,{"type":89,"text":3748,"spans":3749,"direction":87},"What did CitizenPlane build for this moment?",[3750],{"start":69,"end":131,"type":86},{"type":81,"text":3752,"spans":3753,"direction":87},"We built CitizenPlane for the airlines that are ready to move.",[],{"type":81,"text":3755,"spans":3756,"direction":87},"We acquired Zenith PSS in 2024 and Pulse RM in 2026, then aligned them on a common data layer. Airlines can adopt only the modules they need while benefiting from a fully connected ecosystem whenever they're ready to expand.",[],{"type":81,"text":3758,"spans":3759,"direction":87},"The platform is already live, supporting more than 40 airlines operating in over 120 countries. Airlines that choose to modernise today can do so on their own terms, evolving at their own pace by adding one module at a time.",[3760],{"start":1236,"end":3761,"type":86},224,{"type":81,"text":3763,"spans":3764,"direction":87},"The market stood still for twenty years. Now is the right time to move.",[],{"id":2318,"type":144,"tags":3766,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":3767,"link_type":31,"key":3771,"isBroken":33},[],{"about":2322,"avatar":3768,"role":2331,"complete_name":2327},{"dimensions":3769,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":3770},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"1f7d4733-b83d-436d-91e5-5dfc1d31eac2",[],[3774],{"will_appear_in_product":6},{"id":3776,"uid":6,"url":6,"type":7,"href":3777,"tags":3778,"first_publication_date":147,"last_publication_date":3779,"slugs":3780,"linked_documents":3782,"lang":15,"alternate_languages":3783,"data":3784},"alno3xEAAC0ASo-7","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alno3xEAAC0ASo-7%22%29+%5D%5D",[],"2026-08-04T15:52:13+0000",[3781],"tunisair-x-citizenplane-targeted-distribution-to-boost-sales-on-key-routes",[],[],{"title":3785,"custom_published_at":3786,"categories":3787,"slug":3781,"main_image":3797,"thumbnail":3802,"excerpt":3807,"body":3808,"author":3872,"slices":3879,"is_featured":33,"is_featured_on_product_page":3880},"Tunisair x CitizenPlane: targeted distribution to boost sales on key routes","2026-03-28",[3788],{"category":3789,"sub_category":3793},{"id":349,"type":24,"tags":3790,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":3791,"link_type":31,"key":3792,"isBroken":33},[],{"name":356},"a0033804-8a26-4b76-9c08-5ebe593b1bee",{"id":359,"type":36,"tags":3794,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":3795,"link_type":31,"key":3796,"isBroken":33},[],{"name":365},"7766056c-8e31-44e8-b570-0a811a2b487f",{"dimensions":3798,"alt":3785,"copyright":6,"url":3799,"id":3800,"edit":3801},{"width":64,"height":65},"https://images.prismic.io/citizenplane/BLFg7uh4R4TY4RcP_69ce6cb92c8779f79eac1422_featured%2520-2-.png?auto=format,compress","BLFg7uh4R4TY4RcP",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3803,"alt":3785,"copyright":6,"url":3804,"id":3805,"edit":3806},{"width":1154,"height":1736},"https://images.prismic.io/citizenplane/g_iKCu0t8ctGIK02_69ce6cc1bbfd56270b6cdc33_Cover%2520-4-.png?auto=format,compress","g_iKCu0t8ctGIK02",{"x":69,"y":69,"zoom":70,"background":71},"CitizenPlane is part of Tunisair's existing GDS and distribution channels",[3809,3812,3815,3819,3823,3826,3831,3835,3845,3854,3857,3862,3865,3868],{"type":81,"text":3810,"spans":3811,"direction":87},"The airline industry scored a record-high passenger load factor of 83.6% last year. Improving that number remains a priority, and to fill seats airlines need to look at the bigger picture. Like for instance, how you reach passengers, and through which channels.",[],{"type":89,"text":3813,"spans":3814,"direction":87},"At the heart of regional connectivity",[],{"type":81,"text":3816,"spans":3817,"direction":87},"With over 77 years of history, Tunisair is one of Africa's oldest airlines and a cornerstone of regional connectivity. Its network connects Tunisia to more than 40 destinations across Africa, Asia, Europe and North America, with a fleet centred on Airbus A320, A320neo and A330 aircrafts.",[3818],{"start":1624,"end":1242,"type":86},{"type":81,"text":3820,"spans":3821,"direction":87},"In 2025, the airline undertook a significant strategic recentering: rationalising its network, consolidating operational readiness ahead of the tourist season, and strengthening its commercial position. Available Seat Kilometres were reduced by 8%, while Revenue Passenger Kilometres declined by only 5%, reflecting an improving load factor across a more focused network.",[3822],{"start":69,"end":966,"type":86},{"type":89,"text":3824,"spans":3825,"direction":87},"Simple setup, full control",[],{"type":81,"text":3827,"spans":3828,"direction":87},"CitizenPlane integrates as a complementary layer alongside Tunisair's existing GDS and other distribution channels. With CitizenPlane’s Air module, the airline decides which flights to activate, how many seats to make available, and at what fare level. CitizenPlane connects that inventory to major OTAs and handles the rest. In Tunisair's case, the airline chose to offer these exclusive fares through a single world-leading OTA. This deliberate decision keeps the approach focused and the partnership meaningful.",[3829],{"start":669,"end":3830,"type":86},115,{"type":81,"text":3832,"spans":3833,"direction":87},"The setup is designed to be light. No disruption to existing infrastructure, no complex onboarding. Just a new distribution lever the airline can tune precisely to run sales campaigns.",[3834],{"start":69,"end":831,"type":86},{"type":81,"text":3836,"spans":3837,"direction":87},"\"For OTAs, the value is straightforward: competitive fares on routes that matter to their customers, sourced via a tool that fits into their existing setup. For Tunisair, it's a simple, tailored solution that puts the airline in better control of its OTA sales.\" - Lucas Bertrand, VP Sales at CitizenPlane",[3838,3840,3842,3843],{"start":69,"end":3839,"type":128},229,{"start":3839,"end":3841,"type":128},262,{"start":3839,"end":3841,"type":86},{"start":3841,"end":3844,"type":128},265,{"type":81,"text":3846,"spans":3847,"direction":87},"\"Through our partnership with CitizenPlane, we are able to distribute unsold seat inventory effectively. The team consistently supports us in optimizing load factors on strategic routes. The integration process was smooth, and the solution represents a valuable complement to our revenue management strategy\" - Helmi Hassine, Vice President for Commercial Affairs at Tunisair",[3848,3850,3851,3852],{"start":70,"end":3849,"type":128},105,{"start":3849,"end":991,"type":128},{"start":3849,"end":991,"type":86},{"start":991,"end":3853,"type":128},311,{"type":89,"text":3855,"spans":3856,"direction":87},"Part of a broader commercial shift",[],{"type":81,"text":3858,"spans":3859,"direction":87},"Airlines are rethinking how they reach passengers, moving beyond legacy infrastructure toward more flexible, API-driven distribution. Tunisair's approach is a practical expression of that shift: activating targeted channels on specific routes, without overhauling everything at once.",[3860],{"start":1864,"end":3861,"type":86},132,{"type":81,"text":3863,"spans":3864,"direction":87},"CitizenPlane's AIR solution is built for exactly this. Multiple technical setups depending on each airline's profile, minimal operational overhead, and a distribution reach that complements what's already in place, so airlines can move fast without taking on unnecessary complexity.",[],{"type":81,"text":3866,"spans":3867,"direction":87},"Tunisair is renewing its fleet, expanding its network and rethinking how it reaches passengers. CitizenPlane is proud to be part of that journey, route by route.",[],{"type":81,"text":3869,"spans":3870,"direction":87},"Want to explore what CitizenPlane can bring to your distribution strategy? Let's talk.",[3871],{"start":69,"end":1934,"type":86},{"id":143,"type":144,"tags":3873,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":3874,"link_type":31,"key":3878,"isBroken":33},[],{"about":149,"avatar":3875,"role":158,"complete_name":154},{"dimensions":3876,"alt":154,"copyright":6,"url":155,"id":156,"edit":3877},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"6ac06aa5-8478-44bd-b956-07eb6b393cdc",[],[3881],{"will_appear_in_product":3665},{"id":3883,"uid":6,"url":6,"type":7,"href":3884,"tags":3885,"first_publication_date":147,"last_publication_date":3886,"slugs":3887,"linked_documents":3889,"lang":15,"alternate_languages":3890,"data":3891},"alnpCREAACgASpCL","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpCREAACgASpCL%22%29+%5D%5D",[],"2026-08-04T15:51:55+0000",[3888],"citizenplane-launches-new-operating-system-to-shape-the-future-of-airline-growth",[],[],{"title":3892,"custom_published_at":3893,"categories":3894,"slug":3888,"main_image":3913,"thumbnail":3920,"excerpt":3927,"body":3928,"author":3991,"slices":3998,"is_featured":161,"is_featured_on_product_page":3999},"CitizenPlane Launches New Operating System to Shape the Future of Airline Growth","2024-09-04",[3895,3904],{"category":3896,"sub_category":3900},{"id":46,"type":24,"tags":3897,"lang":15,"slug":48,"first_publication_date":49,"last_publication_date":49,"uid":48,"data":3898,"link_type":31,"key":3899,"isBroken":33},[],{"name":51},"77f258a8-cace-4781-a23c-dccbfd12afc5",{"id":54,"type":36,"tags":3901,"lang":15,"slug":56,"first_publication_date":57,"last_publication_date":58,"uid":56,"data":3902,"link_type":31,"key":3903,"isBroken":33},[],{"name":60},"27b03d2a-0f5c-49c7-8d41-1df38e6dd127",{"category":3905,"sub_category":3909},{"id":23,"type":24,"tags":3906,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":3907,"link_type":31,"key":3908,"isBroken":33},[],{"name":30},"336057bc-ba03-4de9-bd4f-37db4e44a6d5",{"id":35,"type":36,"tags":3910,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":3911,"link_type":31,"key":3912,"isBroken":33},[],{"name":42},"03a1de89-a6d5-4826-b1fe-60afaf8fda27",{"dimensions":3914,"alt":3892,"copyright":6,"url":3917,"id":3918,"edit":3919},{"width":3915,"height":3916},7405,2272,"https://images.prismic.io/citizenplane/5Gh3SuevFHHjarl5_66f1a6812190324e94d61d55_TTI%2520blog%2520banner%2520800%2520x%2520246.jpg?auto=format,compress","5Gh3SuevFHHjarl5",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":3921,"alt":3892,"copyright":6,"url":3924,"id":3925,"edit":3926},{"width":3922,"height":3923},2931,2930,"https://images.prismic.io/citizenplane/-t0A8hH9jikC5HK6_66f28adba2b35b9a24c9bc18_Linkedin%2520posts%2520squared%2520627%2520x%2520627.jpg?auto=format,compress","-t0A8hH9jikC5HK6",{"x":69,"y":69,"zoom":70,"background":71},"Unlocks revenue and simplifies journeys for mid-tier and fast-growing airlines",[3929,3932,3936,3939,3942,3950,3954,3958,3961,3966,3969,3978,3986],{"type":2218,"text":3892,"spans":3930,"direction":87},[3931],{"start":69,"end":1803,"type":86},{"type":81,"text":3933,"spans":3934,"direction":87},"PARIS, 24 September 2024 – CitizenPlane, a leading distribution software company for airlines and tour operators, today announced the launch of the CitizenPlane Operating System (OS) for mid-tier carriers and fast-growing airlines. Designed to realize new levels of commercial opportunity with solutions that are only a click away, the modular, all-in-one platform enables airlines to control offer creation, revenue optimization, distribution, and delivery. The industry-first offering leverages CitizenPlane’s recent acquisition of prominent Passenger Service System (PSS) provider Travel Technology Interactive’s (TTI) Zenith software. Looking ahead, CitizenPlane plans to further enhance its OS capabilities, to include for example, revenue accounting and crew management solutions, through strategic acquisitions and product innovation.",[3935],{"start":69,"end":1111,"type":86},{"type":81,"text":3937,"spans":3938,"direction":87},"The CitizenPlane OS builds on, extends, and modernizes the traditional PSS concept by breaking down a monolithic approach into easy-to-innovate cloud-based applications. The result is a modular, one-stop-shop platform that delivers meaningful commercial value with a focus on simplifying complexity. The CitizenPlane OS will quickly deliver innovation across the airline business and reduce the overhead of running disparate software solutions.",[],{"type":81,"text":3940,"spans":3941,"direction":87},"The CitizenPlane OS features a market-first flight distribution solution – AIR. The AIR module enables airlines and tour operators to instantly distribute inventory, outside of the GDS, to a host of online travel agencies (OTAs) and metasearch websites including eDreams, Skyscanner, and LastMinute.com. This solves a major pain point for smaller airlines without easy, low-cost access to large-scale distribution channels. To complement their distribution strategy, airlines can also use the module to grow incremental revenue and increase load factor from marketing unsold seats.",[],{"type":2243,"url":3943,"alt":3944,"copyright":6,"dimensions":3945,"id":3948,"edit":3949,"direction":87},"https://images.prismic.io/citizenplane/6Pg4sU6a1urxW3-a_66f137302f26f5317d027758_66f1370f70640a78d181e20b_Blog%252520Banner%252520for%252520Website%252520Content%252520-1-.jpeg?auto=format,compress","__wf_reserved_inherit",{"width":3946,"height":3947},7000,3938,"6Pg4sU6a1urxW3-a",{"x":69,"y":69,"zoom":70,"background":71},{"type":81,"text":3951,"spans":3952,"direction":87},"Charles Rajjou – Co-founder and CEO, CitizenPlane",[3953],{"start":69,"end":1628,"type":128},{"type":81,"text":3955,"spans":3956,"direction":87},"“Our vision is that all airlines will be able to benefit from effective innovation,” said Charles Rajjou, CEO at CitizenPlane. “We are building on the technology foundations laid by the pioneers who have delivered the industry to the thriving business it is today and bringing to the table a laser-focus on elegant simplicity that has become our hallmark.”",[3957],{"start":69,"end":589,"type":128},{"type":81,"text":3959,"spans":3960,"direction":87},"The new CitizenPlane OS enables airline business users to easily define and control their retailing strategy from creation of flight content, ancillaries and bundled offers, to distribution through any point-of-sale, in alignment with industry standards including IATA NDC. The CitizenPlane OS features a database that centralizes customer and purchase information, sharing it in real-time with relevant systems, staff and customers to support seamless experiences across the end-to-end journey.",[],{"type":81,"text":3962,"spans":3963,"direction":87},"“Much of the transformative change we hear about in the industry is led by the Top Tier airlines,” said Grégoire Echalier, CEO, TTI. “We believe innovation shouldn’t stop at airlines who carry 10m passengers a year or more – it’s time to lower the barrier-of-entry so more will benefit. We are here to secure the future of mid-tier airlines and it’s great to be part of that movement through the merger with CitizenPlane.”",[3964],{"start":69,"end":3965,"type":128},422,{"type":81,"text":3967,"spans":3968,"direction":87},"On the back of the acquisition, CitizenPlane’s airline customer portfolio encompasses over 80 airlines across the globe, including Transavia, Tunisair, Nouvelair, TAP Air Portugal, Royal Air Maroc, US-Bangla Airlines, Corsair, Corendon Airlines, Air Montenegro, ASL Airlines France, Beond, and GOL Linhas Aereas – with new customers to be announced soon.",[],{"type":81,"text":3970,"spans":3971,"direction":87},"About CitizenPlane \nFounded in 2017, CitizenPlane started as an online platform to enable airlines and tour operators to instantly distribute seats to OTAs and metasearch websites. By January 2024, CitizenPlane was working with over 1000 partners in over 70 countries. The company is headquartered in Paris and is privately owned. For more information visit www.citizenplane.com.",[3972,3973],{"start":69,"end":3098,"type":86},{"start":3974,"end":3975,"type":132,"data":3976},358,378,{"link_type":134,"url":3977,"target":136},"https://www.citizenplane.com/",{"type":81,"text":3979,"spans":3980,"direction":87},"About Travel Technology Interactive \nTravel Technology Interactive (TTI) is a global IT provider to the airline industry, providing advanced technology solutions: Passenger Service Systems (PSS), Zenith® and a Cargo Management Solution (CMS), Nexlog®. Founded in 2004, TTI is headquartered in France, with development centers, regional sales and support offices located in France, Singapore, Panama and Brazil. 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They chose CitizenPlane.",[4035,4038,4045,4048,4051,4060,4068,4071,4074,4078,4081,4084,4087,4092,4095],{"type":81,"text":4036,"spans":4037,"direction":87},"At CitizenPlane, we build technology that makes airline operations simpler and smarter, for airlines and passengers alike. Zenith is our core solution, a modern PSS evolving towards OMS. We design it to fit mid-tier airlines stuck with legacy systems, with flexible features and a modular infrastructure that can scale the way they need. Our partnership with Skyward Airlines is a strong example of that vision in action.",[],{"type":81,"text":4039,"spans":4040,"direction":87},"Read the original story on Skyward Magazine",[4041,4042],{"start":69,"end":2078,"type":128},{"start":69,"end":2078,"type":132,"data":4043},{"link_type":134,"url":4044,"target":136},"https://issuu.com/landmarine/docs/skyward_airlines_angani_7/10?ff",{"type":89,"text":4046,"spans":4047,"direction":87},"Supporting airlines as they scale",[],{"type":81,"text":4049,"spans":4050,"direction":87},"Skyward Airlines is a Kenyan carrier that operates daily flights and connects key destinations across the region. It has built a strong reputation on accessibility and convenience.",[],{"type":81,"text":4052,"spans":4053,"direction":87},"Kenya sits at the center of a major shift in travel landscape that requires operators to refine their travel strategies. In 2026, the region is projected to see double-digit growth in aviation capacity, driven by a 22% year-on-year increase in international seat capacity for Kenya alone. Travelers seek longer stays across the Kenya-Tanzania-Uganda circuits with multi-destination itineraries, allowing for seamless transitions between regional hubs. For the modern operator, success in this maturing market now requires a balance between aggressive digital distribution and high-precision yield protection.",[4054,4057],{"start":4055,"end":4056,"type":86},129,201,{"start":4058,"end":4059,"type":86},522,607,{"type":81,"text":4061,"spans":4062,"direction":87},"Their 2025 rebrand under the promise \"Fly Easy\" signalled a clear ambition: straightforward booking, transparent pricing, and reliable service. To deliver on that promise, Skyward needed a modern platform to replace their previous fragmented system. They chose CitizenPlane.",[4063,4066],{"start":2232,"end":461,"type":132,"data":4064},{"link_type":134,"url":4065,"target":136},"https://skywardairlines.com/flyeasy/",{"start":4067,"end":3301,"type":86},76,{"type":89,"text":4069,"spans":4070,"direction":87},"CitizenPlane x Skyward for a reliable passenger experience",[],{"type":81,"text":4072,"spans":4073,"direction":87},"The migration to CitizenPlane brought a single, cohesive ecosystem covering everything from inventory management and pricing to reservations, e-ticketing, and check-in. Skyward eliminated the friction and errors that come with disconnected systems, and gained the speed and stability needed to scale.",[],{"type":81,"text":4075,"spans":4076,"direction":87},"When Skyward took care of its tech, passengers felt the difference immediately. They could book faster with real-time seat availability and clear pricing, they could view, adjust, or confirm bookings with ease.",[4077],{"start":69,"end":3177,"type":86},{"type":81,"text":4079,"spans":4080,"direction":87},"Beyond the core booking flow, Zenith expanded passenger choice and the airline’s competitiveness by providing flexible options regarding seats and ancillaries.",[],{"type":89,"text":4082,"spans":4083,"direction":87},"A partnership that grows with the partners",[],{"type":81,"text":4085,"spans":4086,"direction":87},"Skyward's decision to migrate to CitizenPlane came directly from passenger feedback on booking challenges, lack of flexibility, and the need for a more intuitive experience. CitizenPlane's role was to turn that feedback into a concrete solution.",[],{"type":81,"text":4088,"spans":4089,"direction":87},"The result is a partnership that demonstrates what modern airline technology should look like: local insight combined with global-standard infrastructure. As Kenyan aviation continues to grow and passenger expectations evolve, Skyward Airlines is now equipped with a platform that scales alongside their ambitions, and we are proud to power that journey.",[4090],{"start":3300,"end":4091,"type":86},155,{"type":81,"text":4093,"spans":4094,"direction":87},"More about Skyward Airlines on their website: https://skywardairlines.com/",[],{"type":81,"text":3545,"spans":4096,"direction":87},[4097],{"start":69,"end":1236,"type":86},{"id":143,"type":144,"tags":4099,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":4100,"link_type":31,"key":4104,"isBroken":33},[],{"about":149,"avatar":4101,"role":158,"complete_name":154},{"dimensions":4102,"alt":154,"copyright":6,"url":155,"id":156,"edit":4103},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"a628746a-71a6-49c3-8d38-891fc5f0aec9",[],[4107],{"will_appear_in_product":899},{"id":4109,"uid":6,"url":6,"type":7,"href":4110,"tags":4111,"first_publication_date":147,"last_publication_date":4112,"slugs":4113,"linked_documents":4115,"lang":15,"alternate_languages":4116,"data":4117},"alnpMxEAACwASpFj","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpMxEAACwASpFj%22%29+%5D%5D",[],"2026-08-25T14:33:08+0000",[4114],"the-flight-content-otas-cant-source-elsewhere",[],[],{"title":4118,"custom_published_at":4119,"categories":4120,"slug":4114,"main_image":4139,"thumbnail":4144,"excerpt":4149,"body":4150,"author":4201,"slices":4208,"is_featured":33,"is_featured_on_product_page":4209},"The flight content OTAs can't source elsewhere","2026-06-09",[4121,4130],{"category":4122,"sub_category":4126},{"id":349,"type":24,"tags":4123,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":4124,"link_type":31,"key":4125,"isBroken":33},[],{"name":356},"f62ce976-cd61-40d5-b6d1-a78733955c03",{"id":3576,"type":36,"tags":4127,"lang":15,"slug":3578,"first_publication_date":3579,"last_publication_date":3579,"uid":3578,"data":4128,"link_type":31,"key":4129,"isBroken":33},[],{"name":3581},"28bc2b05-ca4c-42b2-bb55-c147e347d5ad",{"category":4131,"sub_category":4135},{"id":515,"type":24,"tags":4132,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":4133,"link_type":31,"key":4134,"isBroken":33},[],{"name":520},"43b07d90-91ec-4704-89d4-ee2deaa067c6",{"id":2176,"type":36,"tags":4136,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":4137,"link_type":31,"key":4138,"isBroken":33},[],{"name":2182},"a9585075-4c04-48cf-9817-5114e54c4fad",{"dimensions":4140,"alt":4118,"copyright":6,"url":4141,"id":4142,"edit":4143},{"width":64,"height":65},"https://images.prismic.io/citizenplane/uiO3Mm7O69WY97it_Main-AirDistribution.png?auto=format,compress","uiO3Mm7O69WY97it",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4145,"alt":6,"copyright":6,"url":4146,"id":4147,"edit":4148},{"width":74,"height":75},"https://images.prismic.io/citizenplane/ZjSz_zgh4jx7-Byt_thumbnail-AirDistribution.png?auto=format,compress","ZjSz_zgh4jx7-Byt",{"x":69,"y":69,"zoom":70,"background":71},"Air Distribution enables OTAs to source exclusive flights",[4151,4154,4157,4160,4163,4170,4173,4178,4181,4186,4193,4197],{"type":81,"text":4152,"spans":4153,"direction":87},"Most OTAs have solid coverage of widely-distributed scheduled content, and are actively working to deepen it with ancillaries, personalisation and post-booking automation. The differentiation is in exhaustivity: the flights that aren't on every platform. Charter allocations, tour operator seat blocks, unique airline capacity on routes that standard feeds don't reach. That's where the bookings with real margin sit.",[],{"type":81,"text":4155,"spans":4156,"direction":87},"CitizenPlane connects 1200 flight suppliers to OTAs around the globe. Exclusive inventory, competitive fares, and a single integration to manage it all.",[],{"type":451,"text":4158,"spans":4159,"direction":87},"Inventory your competitors don't have",[],{"type":81,"text":4161,"spans":4162,"direction":87},"The most valuable content for an OTA isn't the flight every platform carries. It's the seat nobody else has, at the fare nobody else has.",[],{"type":81,"text":4164,"spans":4165,"direction":87},"CitizenPlane's inventory includes charter programs, tour operator seat blocks, and unique airline capacity on routes where supply is limited and demand is real. Much of it isn't replicated on competing platforms. When a high-demand event creates a surge - a sport final, a festival, peak summer routes - CitizenPlane's partner OTAs have access to seats their competitors don't.",[4166,4168],{"start":69,"end":4167,"type":86},161,{"start":2286,"end":4169,"type":86},377,{"type":81,"text":4171,"spans":4172,"direction":87},"Tour operator seat blocks add another layer. Unsold seats on scheduled routes, priced below standard fares, distributed as one-way segments : exactly the inventory OTAs need to compete on metasearch and build bundles.",[],{"type":2243,"url":4174,"alt":3944,"copyright":6,"dimensions":4175,"id":4176,"edit":4177,"direction":87},"https://images.prismic.io/citizenplane/t9ONcygJVV5_yyGd_6a1962a45655d0f549434ca1_Flight%2520outbound%2520-3-.png?auto=format,compress",{"width":1154,"height":65},"t9ONcygJVV5_yyGd",{"x":69,"y":69,"zoom":70,"background":71},{"type":451,"text":4179,"spans":4180,"direction":87},"One integration, one relationship",[],{"type":81,"text":4182,"spans":4183,"direction":87},"CitizenPlane connects via API and supports the major aggregators - Travelfusion, Peakwork, Paxport, Aerohub - so adding CitizenPlane content doesn't mean building a new pipeline. For an OTA already running air shopping through one of those aggregators, it's a new content source on an existing setup, with no upfront cost.",[4184],{"start":831,"end":4185,"type":86},110,{"type":81,"text":4187,"spans":4188,"direction":87},"Post-booking works the same way. Schedule changes, refund requests, luggage queries: one team handles it, 24/7, regardless of which airline or operator sits behind the booking. At volume, the operational simplicity compounds quickly.",[4189,4190],{"start":69,"end":650,"type":86},{"start":4191,"end":4192,"type":86},85,111,{"type":81,"text":4194,"spans":4195,"direction":87},"“In metasearch, you win on routes where nobody else has the seat — or nobody else has the fare. CitizenPlane gives us both, in one-way format, through one commercial relationship. It fits how we're built.” Marco Papagno, co-founder MicroSignals",[4196],{"start":69,"end":3638,"type":128},{"type":81,"text":4198,"spans":4199,"direction":87},"Want to explore what CitizenPlane can add to your content portfolio? Let's talk.",[4200],{"start":69,"end":1803,"type":86},{"id":765,"type":144,"tags":4202,"lang":15,"slug":767,"first_publication_date":147,"last_publication_date":147,"uid":768,"data":4203,"link_type":31,"key":4207,"isBroken":33},[],{"about":770,"avatar":4204,"role":777,"complete_name":773},{"dimensions":4205,"alt":773,"copyright":6,"url":774,"id":775,"edit":4206},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"599086ec-667d-4805-ae60-d2621ba16d8c",[],[4210],{"will_appear_in_product":3665},{"id":4212,"uid":6,"url":6,"type":7,"href":4213,"tags":4214,"first_publication_date":147,"last_publication_date":4215,"slugs":4216,"linked_documents":4218,"lang":15,"alternate_languages":4219,"data":4220},"alnojBEAACgASo37","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnojBEAACgASo37%22%29+%5D%5D",[],"2026-08-25T14:02:02+0000",[4217],"mid-tier-carriers-and-the-revenue-management-gap",[],[],{"title":4221,"custom_published_at":4222,"categories":4223,"slug":4217,"main_image":4242,"thumbnail":4248,"excerpt":4253,"body":4254,"author":4294,"slices":4301,"is_featured":161,"is_featured_on_product_page":4302},"Mid-tier carriers and the Revenue Management gap","2026-02-16",[4224,4233],{"category":4225,"sub_category":4229},{"id":515,"type":24,"tags":4226,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":4227,"link_type":31,"key":4228,"isBroken":33},[],{"name":520},"9f488f14-1a2b-41e6-9a60-b55b589a24c7",{"id":2176,"type":36,"tags":4230,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":4231,"link_type":31,"key":4232,"isBroken":33},[],{"name":2182},"687a0514-9e6d-48eb-bddd-f6bf440bab37",{"category":4234,"sub_category":4238},{"id":23,"type":24,"tags":4235,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4236,"link_type":31,"key":4237,"isBroken":33},[],{"name":30},"37c000e5-7094-4b80-9e12-85f5ce5b4def",{"id":35,"type":36,"tags":4239,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":4240,"link_type":31,"key":4241,"isBroken":33},[],{"name":42},"c1f5acd2-4011-4a44-8136-b4555ba04d75",{"dimensions":4243,"alt":4244,"copyright":6,"url":4245,"id":4246,"edit":4247},{"width":64,"height":65},"screenshot of CitizenPlane Pulse revenue management system","https://images.prismic.io/citizenplane/mzFd9a8LAUz_BiuZ_Main-midtier-7-.png?auto=format,compress","mzFd9a8LAUz_BiuZ",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4249,"alt":6,"copyright":6,"url":4250,"id":4251,"edit":4252},{"width":74,"height":75},"https://images.prismic.io/citizenplane/65wzCuyiC-Be5Utk_thumbnail-midtier-2-.png?auto=format,compress","65wzCuyiC-Be5Utk",{"x":69,"y":69,"zoom":70,"background":71},"CitizenPlane develops Revenue Management solutions tailored to mid-tier airlines",[4255,4261,4265,4268,4271,4274,4278,4281,4284,4287,4290],{"type":81,"text":4256,"spans":4257,"direction":87},"Earlier this month, CitizenPlane acquired Yieldin's revenue management platform and rebranded it as Pulse. The acquisition enriches the company's modular operating system for airlines while addressing a specific gap in the industry: most revenue management systems assume network complexity that mid-tier carriers don't operate.",[4258],{"start":1361,"end":3849,"type":132,"data":4259},{"link_type":134,"url":4260,"target":136},"https://www.citizenplane.com/blog/citizenplane-acquires-pulse-revenue-management-solution",{"type":89,"text":4262,"spans":4263,"direction":87},"A RM gap in the industry",[4264],{"start":69,"end":1111,"type":86},{"type":81,"text":4266,"spans":4267,"direction":87},"Mid-tier and regional carriers operate in a difficult position. They compete on routes where revenue optimization matters considerably. Yield management, dynamic pricing, and real-time inventory adjustments directly impact their ability to compete against both legacy carriers with established networks and low-cost carriers with scale advantages.",[],{"type":81,"text":4269,"spans":4270,"direction":87},"Traditional RM systems, however, are designed for large international carriers with extensive technical teams and substantial budgets to manage complex implementations. A carrier running point-to-point routes doesn't need that architectural overhead. They need accurate demand forecasting, competitive price monitoring, and the ability to adjust when market conditions shift.",[],{"type":81,"text":4272,"spans":4273,"direction":87},"Traditional RM systems handle this complexity effectively. But that capability comes with implementation burdens mid-tier carriers cannot absorb: months to deploy, and dedicated technical resources these airlines don't have. The systems also operate as black boxes, with opaque optimisation logic. Carriers cannot understand or effectively challenge recommendations.",[],{"type":89,"text":4275,"spans":4276,"direction":87},"Here comes Pulse by CitizenPlane",[4277],{"start":69,"end":727,"type":86},{"type":81,"text":4279,"spans":4280,"direction":87},"CitizenPlane focuses on meeting the needs of this segment, with solutions tailored to mid-tier and fast-growing airlines. Facing this gap, the company decided to add RM in-house, ensuring deep integration with the OS and bringing a pragmatic solution to this challenge.",[],{"type":81,"text":4282,"spans":4283,"direction":87},"The acquisition made technical sense because the companies had already established deep API integration for shared clients, and the platform could operate independently with any PSS, so it aligned with CitizenPlane's modular approach, allowing airlines to adopt components progressively rather than requiring wholesale system replacement.",[],{"type":81,"text":4285,"spans":4286,"direction":87},"The operating system is enriching, with components working independently or as an integrated platform. Airlines can adopt what addresses their immediate constraint, be it distribution reach, revenue optimization, or core operations, then expand as capacity allows.",[],{"type":81,"text":4288,"spans":4289,"direction":87},"When deployed together, the advantage is structural. Pricing and inventory optimisation happens across shared data structures rather than in silos. Pricing responds to competitive pressure with full context about demand patterns and inventory position.",[],{"type":81,"text":4291,"spans":4292,"direction":87},"Mid-tier carriers now have access to enterprise-level revenue management built for the networks they actually operate.‍",[4293],{"start":69,"end":1242,"type":86},{"id":143,"type":144,"tags":4295,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":4296,"link_type":31,"key":4300,"isBroken":33},[],{"about":149,"avatar":4297,"role":158,"complete_name":154},{"dimensions":4298,"alt":154,"copyright":6,"url":155,"id":156,"edit":4299},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"cde8310b-ea57-41d6-bf32-dc81f57d4f53",[],[4303],{"will_appear_in_product":4304},"Pulse",{"id":4306,"uid":6,"url":6,"type":7,"href":4307,"tags":4308,"first_publication_date":147,"last_publication_date":4309,"slugs":4310,"linked_documents":4312,"lang":15,"alternate_languages":4313,"data":4314},"alnopREAACoASo6O","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnopREAACoASo6O%22%29+%5D%5D",[],"2026-08-04T15:53:12+0000",[4311],"middle-east-citizenplane-boosts-visibility-for-repatriation-flights",[],[],{"title":4315,"custom_published_at":4316,"categories":4317,"slug":4311,"main_image":4327,"thumbnail":4332,"excerpt":4337,"body":4338,"author":4386,"slices":4393,"is_featured":33,"is_featured_on_product_page":4394},"Middle East: CitizenPlane boosts visibility for repatriation flights","2026-03-07",[4318],{"category":4319,"sub_category":4323},{"id":23,"type":24,"tags":4320,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4321,"link_type":31,"key":4322,"isBroken":33},[],{"name":30},"a31855fe-6983-4407-ba8d-4c6685ecfe72",{"id":35,"type":36,"tags":4324,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":4325,"link_type":31,"key":4326,"isBroken":33},[],{"name":42},"a0c3a125-4a50-4734-b9e2-015b4ae29dd4",{"dimensions":4328,"alt":4315,"copyright":6,"url":4329,"id":4330,"edit":4331},{"width":64,"height":65},"https://images.prismic.io/citizenplane/GDq9pag7RKCsCF-3_69abf0b9f2bc5da47a371ed8_middle%2520east%2520crisis%2520repatriation%2520flight%2520image.png?auto=format,compress","GDq9pag7RKCsCF-3",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4333,"alt":4315,"copyright":6,"url":4334,"id":4335,"edit":4336},{"width":2497,"height":2498},"https://images.prismic.io/citizenplane/ytWKhwQb_eMRXNcX_69abf0a8b9709c7d87e0340a_Interview%252001%2520-2-.png?auto=format,compress","ytWKhwQb_eMRXNcX",{"x":69,"y":69,"zoom":70,"background":71},"CitizenPlane boosts visibility of middle east repatriation flights",[4339,4344,4348,4351,4354,4357,4360,4363,4367,4370,4377,4382],{"type":81,"text":4340,"spans":4341,"direction":87},"As the Middle East crisis disrupts air travel across the region, charter companies and brokers are taking over with emergency repatriation flights. CitizenPlane is working with several charter companies to provide immediate access to seats on repatriation flights across the region.",[4342],{"start":69,"end":4343,"type":86},282,{"type":89,"text":4345,"spans":4346,"direction":87},"How flight distribution works",[4347],{"start":69,"end":951,"type":86},{"type":81,"text":4349,"spans":4350,"direction":87},"As demand for Middle East flights continues to grow, CitizenPlane Air offers charter operators and brokers a fast and reliable way to distribute available seats:",[],{"type":81,"text":4352,"spans":4353,"direction":87},"• Distribution is live as soon as you upload your flight inventory",[],{"type":81,"text":4355,"spans":4356,"direction":87},"• Automatic distribution across major travel platforms including eDreams, Skyscanner, Kiwi, and Kayak",[],{"type":81,"text":4358,"spans":4359,"direction":87},"• Private booking links available to share with partners and clients",[],{"type":81,"text":4361,"spans":4362,"direction":87},"• 24/7 customer support for all passenger inquiries (rated 4.6/5 on Trustpilot)",[],{"type":89,"text":4364,"spans":4365,"direction":87},"Charter Operators: List your Middle East repatriation flights",[4366],{"start":69,"end":651,"type":86},{"type":81,"text":4368,"spans":4369,"direction":87},"If you're operating repatriation flights from the Middle East and want to make seats available to travelers quickly, CitizenPlane can help you reach thousands of potential passengers immediately.Get started in minutes:",[],{"type":81,"text":4371,"spans":4372,"direction":87},"👉 Create your account: citizenplane.typeform.com/to/bzNBad",[4373],{"start":4374,"end":3287,"type":132,"data":4375},23,{"link_type":134,"url":4376,"target":136},"https://citizenplane.typeform.com/to/bzNBad",{"type":81,"text":4378,"spans":4379,"direction":87},"‍👉 Or get in touch and our team will respond right away.",[4380],{"start":69,"end":70,"type":132,"data":4381},{"link_type":134,"url":4376,"target":136},{"type":81,"text":4383,"spans":4384,"direction":87},"Need to book a repatriation flight? Contact our support team for assistance finding the best option for your journey home.",[4385],{"start":69,"end":2940,"type":128},{"id":143,"type":144,"tags":4387,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":4388,"link_type":31,"key":4392,"isBroken":33},[],{"about":149,"avatar":4389,"role":158,"complete_name":154},{"dimensions":4390,"alt":154,"copyright":6,"url":155,"id":156,"edit":4391},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"2e11610a-7bce-4521-8c6a-d07a0e6dbef7",[],[4395],{"will_appear_in_product":3665},{"id":4397,"uid":6,"url":6,"type":7,"href":4398,"tags":4399,"first_publication_date":147,"last_publication_date":4400,"slugs":4401,"linked_documents":4403,"lang":15,"alternate_languages":4404,"data":4405},"alnooxEAACwASo5z","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnooxEAACwASo5z%22%29+%5D%5D",[],"2026-08-04T15:55:38+0000",[4402],"trends-what-to-expect-in-airline-and-travel-tech-in-2025",[],[],{"title":4406,"custom_published_at":4407,"categories":4408,"slug":4402,"main_image":4427,"thumbnail":4432,"excerpt":4438,"body":4439,"author":4536,"slices":4543,"is_featured":33,"is_featured_on_product_page":4544},"Trends: What to Expect in Airline and Travel Tech in 2025","2025-01-08",[4409,4418],{"category":4410,"sub_category":4414},{"id":515,"type":24,"tags":4411,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":4412,"link_type":31,"key":4413,"isBroken":33},[],{"name":520},"1776f456-9759-4054-8084-92f346f17b03",{"id":2176,"type":36,"tags":4415,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":4416,"link_type":31,"key":4417,"isBroken":33},[],{"name":2182},"41673d8b-4553-4105-a77f-199fdb72afa6",{"category":4419,"sub_category":4423},{"id":23,"type":24,"tags":4420,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4421,"link_type":31,"key":4422,"isBroken":33},[],{"name":30},"1e293831-425e-4dc1-b670-b8e9a76ea417",{"id":2190,"type":36,"tags":4424,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":4425,"link_type":31,"key":4426,"isBroken":33},[],{"name":2196},"2241fb49-1a26-45b9-a9f8-9c063f41df6d",{"dimensions":4428,"alt":4406,"copyright":6,"url":4429,"id":4430,"edit":4431},{"width":707,"height":708},"https://images.prismic.io/citizenplane/1zZDRHpQPy_Xz5fD_677ea860bcc403ba51d72e38_Linkedin%2520posts%2520415%2520x%2520282.jpg?auto=format,compress","1zZDRHpQPy_Xz5fD",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4433,"alt":4406,"copyright":6,"url":4435,"id":4436,"edit":4437},{"width":4434,"height":3923},4451,"https://images.prismic.io/citizenplane/4B1SAirMWrX4KnCT_677ea6f7fb1e584cd4486d34_Linkedin%2520posts%2520415%2520x%2520281.jpg?auto=format,compress","4B1SAirMWrX4KnCT",{"x":69,"y":69,"zoom":70,"background":71},"Airline tech in 2025: seamless travel, AI disruption, and NDC innovation.",[4440,4443,4446,4452,4455,4465,4468,4472,4479,4482,4485,4488,4492,4495,4498,4501,4504,4508,4511,4514,4517,4520,4523,4526,4529,4533],{"type":81,"text":4441,"spans":4442,"direction":87},"A new year signals new beginnings and thoughts about the future. At CitizenPlane, we have brought our collective heads to imagine what the following 12 months might bring regarding air travel and travel tech. Ready for our take? Let’s go!\n‍",[],{"type":89,"text":4444,"spans":4445,"direction":87},"Distribution: NDC Adoption",[],{"type":81,"text":4447,"spans":4448,"direction":87},"When you think of NDC, you might think of airlines selling through travel agents. But this cohort is quite small. In fact, in February 2024, Airlines Reporting Corp. (ARC) reported that only 17.9% of the air transactions it settled were made via NDC-channels. Of those, OTAs accounted for 91%, other leisure agencies comprised 8%, and corporate travel agencies only accounted for 1%.",[4449],{"start":3256,"end":2935,"type":132,"data":4450},{"link_type":134,"url":4451,"target":136},"https://www.travelweekly.com/Travel-News/Travel-Technology/ARC-working-group-tackles-NDC-issues",{"type":81,"text":4453,"spans":4454,"direction":87},"To make the most of their investment, airlines will do more to encourage travel seller adoption of their NDC channels - and the GDS will play a big part of the adoption story.",[],{"type":81,"text":4456,"spans":4457,"direction":87},"Over the past 12 months, GDS distribution of NDC content has gathered pace. In December 2024 alone, Amadeus announced it will offer NDC content from LATAM Airlines alongside traditional EDIFACT content and a similar deal with Saudia. Sabre highlighted NDC distribution agreements with Qantas and Emirates, while Travelport signed Cathay Pacific.",[4458,4461],{"start":2703,"end":4056,"type":132,"data":4459},{"link_type":134,"url":4460,"target":136},"https://www.businesstravelnewseurope.com/TMC-Distribution/Amadeus-to-introduce-LATAM-s-NDC-content-in-2025",{"start":4462,"end":1874,"type":132,"data":4463},208,{"link_type":134,"url":4464,"target":136},"https://www.breakingtravelnews.com/news/article/saudia-extends-distribution-agreement-with-amadeus-to-include-ndc/",{"type":81,"text":4466,"spans":4467,"direction":87},"We believe the GDS is poised for a resurgence of relevance - albeit with a revised business model.",[],{"type":89,"text":4469,"spans":4470,"direction":87},"Mid-Tier Airlines Finding Their Voice",[4471],{"start":69,"end":1056,"type":86},{"type":81,"text":4473,"spans":4474,"direction":87},"Recently, we have raised the topic of including mid-tier airlines in the retailing transformation story. Why? Air travel connects us to places beyond major hubs, linking towns, villages, and cities worldwide. Mid-tier and regional airlines play a crucial role in connecting remote destinations, supporting economies, and fostering sustainable tourism.",[4475],{"start":1167,"end":4476,"type":132,"data":4477},103,{"link_type":134,"url":4478,"target":136},"https://www.travolution.com/news/in-depth/guest-posts/guest-post-mid-tier-airlines-the-missing-link-in-the-modern-airline-retailing-conversation/",{"type":81,"text":4480,"spans":4481,"direction":87},"As the industry shifts toward a retail-driven future, these airlines must adapt, not just through partnerships with larger carriers but by maximizing revenue and building sustainable businesses.",[],{"type":81,"text":4483,"spans":4484,"direction":87},"Retailing transformation requires investment in budget, people, and time to manage not only the technology but also retailing strategy. These are resources most mid-tier airlines don’t have.",[],{"type":81,"text":4486,"spans":4487,"direction":87},"It’s time to start talking about how the broader airline ecosystem will embrace retailing transformation. Given our role of serving the IT needs of mid-tier and tomorrow’s challengers, it is a conversation that CitizenPlane will be championing.",[],{"type":89,"text":4489,"spans":4490,"direction":87},"‘Delivering’ Seamless Experiences",[4491],{"start":69,"end":650,"type":86},{"type":81,"text":4493,"spans":4494,"direction":87},"Digital evolution is reshaping how passengers interact with travel services. The Offer-Order-Settle-Deliver (OOSD) framework is one blueprint for this transformation. In 2025, expect to hear more about the “Deliver” phase of the model. Deliver covers the processes, tech, and integrations needed to ensure travelers seamlessly get the services they’ve paid for. In times of change or disruption the focus is on tracking baggage, fulfillment of purchases like premium seat selection, and real-time communications.",[],{"type":81,"text":4496,"spans":4497,"direction":87},"Expect to see industry discussion turn to the role of the Departure Control System (DCS), which manages associated airport operations such as check-in, boarding, baggage handling, and flight load control.",[],{"type":81,"text":4499,"spans":4500,"direction":87},"The DCS must evolve to align with airport innovations, such as the contactless experience advocated by IATA’s One ID program. This initiative replaces physical documents with biometric technologies like facial recognition and fingerprint scans. Increasingly, airports are adopting contactless solutions. For instance, Abu Dhabi’s Zayed International Airport, through its Smart Travel initiative, is integrating biometrics at every checkpoint to achieve a fully automated passenger experience by 2025.",[],{"type":81,"text":4502,"spans":4503,"direction":87},"Such developments highlight a broader trend of airports and airlines working in tandem to create connected, data-driven operations that prioritize convenience without compromising security.",[],{"type":89,"text":4505,"spans":4506,"direction":87},"Disruption Management with AI",[4507],{"start":69,"end":951,"type":86},{"type":81,"text":4509,"spans":4510,"direction":87},"A trends story would be woefully incomplete if it did not mention AI - which is set to disrupt *everything*. In our view, one of the most important use cases centers around disruption management or iROPS (Irregular Operations).",[],{"type":81,"text":4512,"spans":4513,"direction":87},"AI agents like OpenAI’s Operator, Anthropic’s \"Computer Use,\" and Google’s upcoming consumer-focused AI have the potential to revolutionize iROPS management. These tools can potentially automate real-time passenger communication during delays or cancellations, proactively rebook flights, and handle claims for compensation or lost baggage. Their ability to customize responses based on passenger preferences and travel history would enhance customer satisfaction while reducing the operational workload for airlines.",[],{"type":81,"text":4515,"spans":4516,"direction":87},"The possibilities for AI are almost endless.",[],{"type":89,"text":4518,"spans":4519,"direction":87},"Bridging the Gap: The Legacy Translator",[],{"type":81,"text":4521,"spans":4522,"direction":87},"As offer-order-first airlines like Riyadh Air begin operations, the industry will face the challenge of bridging the gap between the \"old\" and \"new\" worlds in real-world scenarios. To ensure interoperability and collaboration, the \"legacy translator\" module within the modern airline retailing reference architecture will play a pivotal role.",[],{"type":81,"text":4524,"spans":4525,"direction":87},"The legacy translator in the OOSD framework enables traditional airline systems like PSS, DCS, and GDS to communicate with modern retailing systems. Converting dynamic offers and orders into formats compatible with older systems, is a critical bridge that will ensure operational continuity during the transition to modern retailing.",[],{"type":81,"text":4527,"spans":4528,"direction":87},"How will we see that evolve? Expect to see the role of agile, modular PSS stepping up to the plate and some interesting industry partnerships playing out over the next 12 months.",[],{"type":89,"text":4530,"spans":4531,"direction":87},"Looking Ahead to 2025",[4532],{"start":69,"end":1375,"type":86},{"type":81,"text":4534,"spans":4535,"direction":87},"Airline and travel tech are ever evolving and 2025 will be no exception. From distribution and delivery to disruption handling, the coming year offers opportunities to further enhance connectivity, efficiency, and passenger satisfaction. As we embrace these trends, the journey ahead looks as interesting as ever.",[],{"id":2318,"type":144,"tags":4537,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":4538,"link_type":31,"key":4542,"isBroken":33},[],{"about":2322,"avatar":4539,"role":2331,"complete_name":2327},{"dimensions":4540,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":4541},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"187c7715-8441-41e2-bca3-e575f3b08d5f",[],[4545],{"will_appear_in_product":6},{"id":4547,"uid":6,"url":6,"type":7,"href":4548,"tags":4549,"first_publication_date":147,"last_publication_date":4550,"slugs":4551,"linked_documents":4553,"lang":15,"alternate_languages":4554,"data":4555},"alnpLxEAAC0ASpFL","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpLxEAAC0ASpFL%22%29+%5D%5D",[],"2026-08-12T08:15:56+0000",[4552],"product-vision-the-citizenplane-story-so-far",[],[],{"title":4556,"custom_published_at":4557,"categories":4558,"slug":4552,"main_image":4568,"thumbnail":4575,"excerpt":4581,"body":4582,"author":4671,"slices":4678,"is_featured":33,"is_featured_on_product_page":4679},"Product Vision: The CitizenPlane Story So Far","2025-07-23",[4559],{"category":4560,"sub_category":4564},{"id":23,"type":24,"tags":4561,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4562,"link_type":31,"key":4563,"isBroken":33},[],{"name":30},"de009c45-b0a0-46ab-9063-c05a66c46fb0",{"id":2190,"type":36,"tags":4565,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":4566,"link_type":31,"key":4567,"isBroken":33},[],{"name":2196},"3c7f4340-6f38-40d5-a4d5-e88cb39d52e8",{"dimensions":4569,"alt":4556,"copyright":6,"url":4572,"id":4573,"edit":4574},{"width":4570,"height":4571},2805,1090,"https://images.prismic.io/citizenplane/pvrqGng-U15EPej7_68825c20ab4a6fb6c27dd586_test1.png?auto=format,compress","pvrqGng-U15EPej7",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4576,"alt":4556,"copyright":6,"url":4578,"id":4579,"edit":4580},{"width":2418,"height":4577},700,"https://images.prismic.io/citizenplane/7YdiJaYf_m30akNi_68826339d964571a0d6d0e01_Untitled%2520-887%2520x%2520667%2520px-.png?auto=format,compress","7YdiJaYf_m30akNi",{"x":69,"y":69,"zoom":70,"background":71},"We Are Innovating",[4583,4589,4594,4601,4604,4610,4616,4620,4626,4631,4634,4637,4641,4644,4648,4654,4659,4665],{"type":81,"text":4584,"spans":4585,"direction":87},"This article was originally published on LinkedIn https://shorturl.at/q2DdG",[4586],{"start":1624,"end":820,"type":132,"data":4587},{"link_type":134,"url":4588,"target":136},"https://www.linkedin.com/posts/hadrien-musitelli-8a061641_back-in-2017-we-asked-ourselves-a-bold-activity-7353406313156026368-gW96?utm_source=share&utm_medium=member_desktop&rcm=ACoAACPXaUcBu6fhvivcajZrmHbijUqQQQUlqMc",{"type":81,"text":4590,"spans":4591,"direction":87},"By Hadrien Musitelli, CEO, CitizenPlane",[4592],{"start":69,"end":4593,"type":128},39,{"type":81,"text":4595,"spans":4596,"direction":87},"When you are not an airline - how do you sell seats online? That was the challenge we looked to solve when we started CitizenPlane. We wanted to take complex industry thinking and make it simple.",[4597,4598],{"start":69,"end":978,"type":86},{"start":1242,"end":569,"type":132,"data":4599},{"link_type":134,"url":4600,"target":136},"https://www.linkedin.com/company/27128174",{"type":81,"text":4602,"spans":4603,"direction":87},"Our initial focus was on tour operators. Now, we do it for airlines too. With CitizenPlane, airlines can start pushing flights online in less than 5 minutes compared to the months it takes to distribute via the GDS integration. And now we do a lot more.",[],{"type":81,"text":4605,"spans":4606,"direction":87},"Our story started in 2017. We built a small external inventory tool for tour operators where they can create flights, in putting their price and availability. Then we connected this API to all major online travel agencies (OTAs) and online distributors. We had good product-market fit. Development was very fast, and in just a couple of years we were present in more than 100 countries, and we had more than 1,000 suppliers using our platform. It was then that we had to make a big decision. What next?",[4607],{"start":4608,"end":4609,"type":86},444,502,{"type":81,"text":4611,"spans":4612,"direction":87},"We were at the border between distribution and inventory, and quickly realized that we could make something else. We had to decide to go down the distribution side or play more in the inventory-side of the business. We soon realized that the real value is in inventory. You don’t have the interdependencies on partners, like you do with distribution.  Your client is the airline, and that is it. It’s a more straightforward business model.",[4613],{"start":4614,"end":4615,"type":86},216,268,{"type":81,"text":4617,"spans":4618,"direction":87},"Importantly, the industry is also hungry for innovation. There are a lot of big players investing big money, but many have been around for more than 25 years. Industry complexity and legacy have made it a hard market for newcomers to enter. That has created a build-up of demand for transformation and fresh thinking.",[4619],{"start":69,"end":122,"type":86},{"type":81,"text":4621,"spans":4622,"direction":87},"To meet that need, we imagined an airline operating system - a one-stop shop solution where carriers, especially smaller airlines, can manage everything they need to run their business. The idea is to have a suite of interoperable modules to offer our airline customers. You can start with one module, like the distribution module, Air, for example, and then you can use the Offer & Order module, the Deliver module (DCS), revenue management and so on. To fast-track our go-to-market strategy, we decided not to build from scratch. In 2024, we acquired TTI and the Zenith PSS is now one of the foundations of our operating system concept.",[4623],{"start":4624,"end":4625,"type":86},565,606,{"type":81,"text":4627,"spans":4628,"direction":87},"If you work in the airline industry, you’ve probably heard terminology like “Modern Airline Retailing” or“OOSD.” For me, they mean the same thing: it’s time to innovate - to get rid of legacy and inflexible systems and generate new revenue streams for airlines.",[4629],{"start":568,"end":4630,"type":86},260,{"type":81,"text":4632,"spans":4633,"direction":87},"Having Zenith is important as the industry heads toward modern airline retailing and OOSD transformation.Systems will need to be compatible as we bridge the old PSS world and the newOOSD world. We will need to have the two protocols in parallel for many years.But at CitizenPlane, we are more than foundations and bridges; it's about bringing product visionas we reimagine airline IT.",[],{"type":81,"text":4635,"spans":4636,"direction":87},"Things like legacy-free technology, easy-to-use tools, API-centric modularity, microservices over monoliths - these are the principles that will unlock some new revenue for our airline customers. They are principles at the core of our product development - and you can see them in our distribution tool, Air.",[],{"type":81,"text":4638,"spans":4639,"direction":87},"We are fortunate to have the TTI / Zenith team with 25 years of existing industry knowledge in the company. We have many engineers who are experts in the domain and all the legacy tools you need if you want to work with airlines in the current world.",[4640],{"start":1304,"end":4167,"type":86},{"type":81,"text":4642,"spans":4643,"direction":87},"At the moment, it's quite challenging because we have two different roadmaps. We have the up-and-running roadmap because we need to serve all our existing clients. And we have the new operating system roadmap. We are hiring and creating cross-team squads to accelerate work on new OS projects.",[],{"type":81,"text":4645,"spans":4646,"direction":87},"One of our advantages is that we have more than 50 live and up-and-running customers. It doesn’t matter that they are small airlines - that’s how we started CitizenPlane at the beginning. We started with very small travel agencies, and now we work with big airlines on the distribution-side of our business. So that's exactly what we want to replicate with the airline OS. We want to start with carriers with less than 10 million passengers boarded, and we will go bigger and bigger year-after-year.",[4647],{"start":2232,"end":1863,"type":86},{"type":81,"text":4649,"spans":4650,"direction":87},"It's very important for us not to start building a new product only with one airline, because you end up building a lot of tools and capabilities only for this one company and you don't really know if these tools will be used and valued by others. Not having a product mindset is how the PSS-world has become so complicated. Developers built out customer requests year after year until it became too difficult to modernise.",[4651],{"start":4652,"end":4653,"type":86},248,324,{"type":81,"text":4655,"spans":4656,"direction":87},"Over the last 12 months, I am most proud of the successful integration work we have done with the TTI / Zenith team. As it was our first acquisition, merging  the teams was a complex and challenging project, but now we have fully come together. The knowledge we get from TTI / Zenith mixed with the native AI-innovators team coming from CitizenPlane is a powerful combination.",[4657],{"start":1014,"end":4658,"type":86},116,{"type":81,"text":4660,"spans":4661,"direction":87},"Over the next year, we will continue developing new tools on the existing Zenith PSS in order to be able to onboard more airlines and bigger airlines. So you can expect more tools and more connectivity on the actual PSS. We will also be maturing the new operating system concept, and I look forward to showing you an early look at it within the coming months.",[4662],{"start":4663,"end":4664,"type":86},284,327,{"type":81,"text":4666,"spans":4667,"direction":87},"We think that we have a real opportunity because the sector is booming, because we have everything in-house, because we are a profitable company. It will help us a lot as we mature our operating system concept and bring our product vision to life. Follow us at CitizenPlane and follow our story as it unfolds.",[4668],{"start":4669,"end":580,"type":132,"data":4670},261,{"link_type":134,"url":4600,"target":136},{"id":2318,"type":144,"tags":4672,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":4673,"link_type":31,"key":4677,"isBroken":33},[],{"about":2322,"avatar":4674,"role":2331,"complete_name":2327},{"dimensions":4675,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":4676},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"e3695843-7c57-4b51-8a22-8f6c04d5dcd1",[],[4680],{"will_appear_in_product":6},{"id":4682,"uid":6,"url":6,"type":7,"href":4683,"tags":4684,"first_publication_date":147,"last_publication_date":4685,"slugs":4686,"linked_documents":4688,"lang":15,"alternate_languages":4689,"data":4690},"alno_xEAAC0ASpBb","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alno_xEAAC0ASpBb%22%29+%5D%5D",[],"2026-08-04T15:55:19+0000",[4687],"offers-orders-what-does-retailing-transformation-mean-for-mid-tier-airlines",[],[],{"title":4691,"custom_published_at":4692,"categories":4693,"slug":4687,"main_image":4721,"thumbnail":4728,"excerpt":4734,"body":4735,"author":4773,"slices":4780,"is_featured":33,"is_featured_on_product_page":4781},"Offers & Orders: What does retailing transformation mean for mid-tier airlines?","2024-11-20",[4694,4703,4712],{"category":4695,"sub_category":4699},{"id":515,"type":24,"tags":4696,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":4697,"link_type":31,"key":4698,"isBroken":33},[],{"name":520},"b04c7159-bd12-450d-9540-44697235642b",{"id":2176,"type":36,"tags":4700,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":4701,"link_type":31,"key":4702,"isBroken":33},[],{"name":2182},"21c30a0f-ca4d-466f-a1c7-8efff7061435",{"category":4704,"sub_category":4708},{"id":515,"type":24,"tags":4705,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":4706,"link_type":31,"key":4707,"isBroken":33},[],{"name":520},"b3f80b97-1237-45a4-a23e-a915985d365b",{"id":523,"type":36,"tags":4709,"lang":15,"slug":525,"first_publication_date":526,"last_publication_date":527,"uid":525,"data":4710,"link_type":31,"key":4711,"isBroken":33},[],{"name":529},"0723fa47-c5ee-44a0-afca-631431e8f8be",{"category":4713,"sub_category":4717},{"id":23,"type":24,"tags":4714,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4715,"link_type":31,"key":4716,"isBroken":33},[],{"name":30},"506b29ce-598b-4f9a-a263-86e787821a87",{"id":2190,"type":36,"tags":4718,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":4719,"link_type":31,"key":4720,"isBroken":33},[],{"name":2196},"093f9a49-cfbd-431e-afd6-b02757ce1809",{"dimensions":4722,"alt":4691,"copyright":6,"url":4725,"id":4726,"edit":4727},{"width":4723,"height":4724},1033,401,"https://images.prismic.io/citizenplane/598IJTGhPscz4I1p_674443d7a9582f369d3cf687_Homepage%2520banner%25201280%2520x%2520809.jpg?auto=format,compress","598IJTGhPscz4I1p",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4729,"alt":4691,"copyright":6,"url":4731,"id":4732,"edit":4733},{"width":540,"height":4730},752,"https://images.prismic.io/citizenplane/rTkmlDh4gg5VjPlN_674442f465b1ed4c4aa48fed_Homepage%2520banner%25201280%2520x%2520809.jpg?auto=format,compress","rTkmlDh4gg5VjPlN",{"x":69,"y":69,"zoom":70,"background":71},"Driving mid-tier airlines toward retailing transformation with practical innovation.",[4736,4743,4746,4752,4761,4764,4767,4770],{"type":81,"text":4737,"spans":4738,"direction":87},"CitizenPlane's team has been on the road since the launch of the CitizenPlane Operating System (OS). From London to Bangkok and everywhere in between, the conversation on the agenda has been dominated by retailing transformation. Given that we champion the needs of the mid-tier market we serve, we are often asked for our perspective. The way we look at it, retailing transformation is like a train, if not a high-speed TGV! Here’s what we mean.",[4739],{"start":1624,"end":4740,"type":132,"data":4741},57,{"link_type":134,"url":4742,"target":136},"https://www.citizenplane.com/blog/citizenplane-launches-new-operating-system-to-shape-the-future-of-airline-growth",{"type":81,"text":4744,"spans":4745,"direction":87},"The retailing transformation journey began 12 years ago with the introduction of NDC and the disruption of the traditional distribution model that was dominated by the GDS. NDC enabled airlines to create offers (flights, ancillaries and bundles) and directly distribute them to travel sellers like retail travel agents and online travel agents (OTAs). Twelve years is a long time in technology, but this is not just about technology adoption. It's about rethinking how the airline business works - and that train has left the station.",[],{"type":81,"text":4747,"spans":4748,"direction":87},"A quick look at an IATA database shows that 76 airlines have adopted NDC and are on the path to retailing. The road leads to data-driven and personalised offer creation and retiring purchase-related documents (PNRs, eTickets, EMDs) in favour of a single order, like you get when you order products on Amazon.",[4749],{"start":2222,"end":727,"type":132,"data":4750},{"link_type":134,"url":4751,"target":136},"https://retailing.iata.org/armi/registry/",{"type":81,"text":4753,"spans":4754,"direction":87},"When we were at T2RLEngage (London), the World Aviation Festival (Amsterdam), and the IATA World Passenger Symposium (Bangkok), we heard a LOT about this topic. It is clearly high on the industry agenda and the tech community is investing in this future. For example, at the World Aviation Festival, FLYR and Riyadh Air announced that the airline will be the first full-service carrier to operate on a fully native offer and order basis. For mid-tier carriers, however, the journey is not about if they need to embrace offers and orders, but when is the best time to catch the train and at which stop.",[4755,4758],{"start":4756,"end":4757,"type":128},495,497,{"start":4759,"end":4760,"type":128},542,546,{"type":81,"text":4762,"spans":4763,"direction":87},"The IATA database shows that Tier 1 airlines lead the pack when it comes to NDC adoption (64%), while less than half (40%) of Tier 2 airlines have commenced their journey. When it comes to Tier 3 and Tier 4, the picture changes significantly, with only 16% of Tier 3 and less than 1% of Tier 4 airlines taking the first steps. Why? Because transformation requires an investment in budget, resources, and time to manage not only the technology but also managing your retailing strategy.",[],{"type":81,"text":4765,"spans":4766,"direction":87},"When we speak to our customers, they are concerned about flying customers from A to B, filling their planes, and staying profitable with small teams and tight budgets. Innovation is important, but it needs to be practical and well worth the investment. It is on technology providers to innovate on behalf of their customers and support them in their journey toward the future. And that future is coming.",[],{"type":81,"text":4768,"spans":4769,"direction":87},"The interconnected nature of the airline business means that few airlines can operate without cooperation. They need to partner to enable customers to get to the places they need to go, visit family, build business relationships, and grow economies. We feel that the tipping point for the mid-tier airlines will be when they look to partner with larger airlines that have adopted offers and orders. This will be the station where they will need to jump on board.",[],{"type":81,"text":4771,"spans":4772,"direction":87},"Given the limited resources at the disposal of our customer base, at CitizenPlane, we are ready to rise to meet the challenge on behalf of our customers and ensure they are on the right track.",[],{"id":392,"type":144,"tags":4774,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":4775,"link_type":31,"key":4779,"isBroken":33},[],{"about":397,"avatar":4776,"role":405,"complete_name":401},{"dimensions":4777,"alt":401,"copyright":6,"url":402,"id":403,"edit":4778},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"db095101-2377-4006-90a7-0c4da65c42d1",[],[4782],{"will_appear_in_product":4304},{"id":4784,"uid":6,"url":6,"type":7,"href":4785,"tags":4786,"first_publication_date":147,"last_publication_date":4787,"slugs":4788,"linked_documents":4790,"lang":15,"alternate_languages":4791,"data":4792},"alnotREAAC0ASo7Y","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnotREAAC0ASo7Y%22%29+%5D%5D",[],"2026-08-25T13:16:45+0000",[4789],"how-air-chathams-builds-on-technology-to-scale",[],[],{"title":4793,"custom_published_at":4794,"categories":4795,"slug":4789,"main_image":4805,"thumbnail":4811,"excerpt":4817,"body":4818,"author":4903,"slices":4910,"is_featured":33,"is_featured_on_product_page":4911},"How Air Chathams builds on technology to scale","2026-04-20",[4796],{"category":4797,"sub_category":4801},{"id":349,"type":24,"tags":4798,"lang":15,"slug":351,"first_publication_date":352,"last_publication_date":353,"uid":354,"data":4799,"link_type":31,"key":4800,"isBroken":33},[],{"name":356},"59a8dd41-9ef7-4b9b-94c9-0759801098f0",{"id":359,"type":36,"tags":4802,"lang":15,"slug":361,"first_publication_date":362,"last_publication_date":363,"uid":361,"data":4803,"link_type":31,"key":4804,"isBroken":33},[],{"name":365},"8eee3deb-0ca5-4313-90ee-9c483b15e28e",{"dimensions":4806,"alt":4807,"copyright":6,"url":4808,"id":4809,"edit":4810},{"width":64,"height":65},"Air Chathams plane on tarmac\n\n","https://images.prismic.io/citizenplane/qJpm1X6t__G9YeE0_AirChathamsmain.png?auto=format,compress","qJpm1X6t__G9YeE0",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4812,"alt":4813,"copyright":6,"url":4814,"id":4815,"edit":4816},{"width":74,"height":75},"Air Chathams plane on tarmac","https://images.prismic.io/citizenplane/ow1kDbUX5cZILZ-2_AirChathams.png?auto=format,compress","ow1kDbUX5cZILZ-2",{"x":69,"y":69,"zoom":70,"background":71},"Air Chathams grows its airline with CitizenPlane as its tech partner",[4819,4822,4826,4832,4837,4841,4845,4848,4853,4858,4863,4867,4870,4874,4879,4883,4886,4889,4892,4895],{"type":81,"text":4820,"spans":4821,"direction":87},"Air Chathams chose CitizenPlane as its tech partner to grow its activity and support its business transition. We sat with Duane Emeny, the CEO of the family-run airline, to look back on our partnership and the impact it had on scaling up their operations.",[],{"type":89,"text":4823,"spans":4824,"direction":87},"A fast-growing airline…",[4825],{"start":69,"end":4374,"type":86},{"type":81,"text":4827,"spans":4828,"direction":87},"Founded over 40 years ago by Duane Emeny's father, Air Chathams has grown from a single-aircraft operation into one of New Zealand's most important regional carriers. Still wholly family-owned, the airline now operates a fleet of Saab 340s, ATR-72s, and smaller aircraft serving the remote Chatham Islands and other underserved regions.",[4829,4830],{"start":980,"end":1014,"type":86},{"start":3087,"end":4831,"type":86},165,{"type":81,"text":4833,"spans":4834,"direction":87},"\"We're not massive, but we're significant,\" says Duane Emeny, CEO. \"We have 160 staff, and we're the only other Part 121 RPT carrier in New Zealand besides the national airline.\"",[4835],{"start":821,"end":4836,"type":86},147,{"type":81,"text":4838,"spans":4839,"direction":87},"Their expansion has been driven by agility and community need, picking up routes abandoned by larger carriers and running services across the South Pacific. But as the airline grew, its technology began to hold it back.",[4840],{"start":1623,"end":3423,"type":86},{"type":89,"text":4842,"spans":4843,"direction":87},"…held back by static systems",[4844],{"start":69,"end":130,"type":86},{"type":81,"text":4846,"spans":4847,"direction":87},"The tipping point came when Air Chathams realised their existing Passenger Service System could not support dynamic pricing, fare nesting, or distribution through global channels.",[],{"type":81,"text":4849,"spans":4850,"direction":87},"\"We needed to evolve from fixed fares to a more flexible, scalable model,\" says Emeny. \"And our visibility outside of the regions was low. We needed GDS access to compete in bigger markets like Auckland.\"",[4851,4852],{"start":2078,"end":1927,"type":86},{"start":1304,"end":992,"type":86},{"type":81,"text":4854,"spans":4855,"direction":87},"The airline chose CitizenPlane for its core capabilities around dynamic fare structures and GDS connectivity, and more generally for its flexibility to adapt to Air Chatham’s specific operations.",[4856],{"start":69,"end":4857,"type":86},195,{"type":81,"text":4859,"spans":4860,"direction":87},"Modular partnership to meet the airline’s needs",[4861],{"start":69,"end":4862,"type":86},47,{"type":81,"text":4864,"spans":4865,"direction":87},"The partnership entered its next phase with the launch of an interline agreement with Air New Zealand. Starting with the Auckland-Whakatane route, the integration enables seamless booking and passenger protection across both carriers, a meaningful step for remote communities with limited travel options.",[4866],{"start":4862,"end":1181,"type":86},{"type":81,"text":4868,"spans":4869,"direction":87},"\"We hope to expand that across our domestic network soon,\" says Emeny. \"Eventually, we want international connectivity, and this is the first big step.\"",[],{"type":81,"text":4871,"spans":4872,"direction":87},"The modularity of CitizenPlane’s Zenith platform is central to that roadmap. Third party modules integrate without friction, and as the industry moves toward Modern Airline Retailing, the architecture is ready for it.",[4873],{"start":964,"end":211,"type":86},{"type":81,"text":4875,"spans":4876,"direction":87},"\"It's robust, flexible, and open,\" says Emeny. \"That kind of modularity means we're future-proofed.\"",[4877],{"start":4878,"end":727,"type":86},6,{"type":89,"text":4880,"spans":4881,"direction":87},"Regional aviation, without limits",[4882],{"start":69,"end":650,"type":86},{"type":81,"text":4884,"spans":4885,"direction":87},"The relationship went well beyond platform deployment, and it also held during COVID, when Air Chathams faced severe financial pressure alongside the rest of the industry.",[],{"type":81,"text":4887,"spans":4888,"direction":87},"\"I called and said, 'We're struggling.' They came back with a significant discount and kept it going even after we resumed flying,\" says Emeny. \"You don't forget that.\"",[],{"type":81,"text":4890,"spans":4891,"direction":87},"For Air Chathams, CitizenPlane offers the ideal solution: technology that aligns with their growth ambitions without requiring the massive resources typically needed by a major airline.",[],{"type":81,"text":4893,"spans":4894,"direction":87},"\"We're small, but we need big solutions. And with CitizenPlane, we've found a team that listens, adapts, and builds with us,\" says Emeny.",[],{"type":81,"text":4896,"spans":4897,"direction":87},"Want CitizenPlane to support your upcoming projects? Get in touch",[4898,4899,4900],{"start":69,"end":832,"type":128},{"start":832,"end":3288,"type":128},{"start":832,"end":3288,"type":132,"data":4901},{"link_type":134,"url":4902,"target":136},"https://www.citizenplane.com/contact",{"id":143,"type":144,"tags":4904,"lang":15,"slug":146,"first_publication_date":147,"last_publication_date":147,"uid":146,"data":4905,"link_type":31,"key":4909,"isBroken":33},[],{"about":149,"avatar":4906,"role":158,"complete_name":154},{"dimensions":4907,"alt":154,"copyright":6,"url":155,"id":156,"edit":4908},{"width":152,"height":153},{"x":69,"y":69,"zoom":70,"background":71},"92a4d6aa-547e-4dc2-9dbf-ff511ba488a1",[],[4912],{"will_appear_in_product":899},{"id":4914,"uid":6,"url":6,"type":7,"href":4915,"tags":4916,"first_publication_date":147,"last_publication_date":4917,"slugs":4918,"linked_documents":4920,"lang":15,"alternate_languages":4921,"data":4922},"alnpbxEAACkASpKa","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnpbxEAACkASpKa%22%29+%5D%5D",[],"2026-08-28T08:45:42+0000",[4919],"citizenplane-acquires-pulse-revenue-management-solution",[],[],{"title":4923,"custom_published_at":176,"categories":4924,"slug":4919,"main_image":4943,"thumbnail":4948,"excerpt":4953,"body":4954,"author":5085,"slices":5092,"is_featured":161,"is_featured_on_product_page":5093},"CitizenPlane Acquires Pulse Revenue Management Solution",[4925,4934],{"category":4926,"sub_category":4930},{"id":46,"type":24,"tags":4927,"lang":15,"slug":48,"first_publication_date":49,"last_publication_date":49,"uid":48,"data":4928,"link_type":31,"key":4929,"isBroken":33},[],{"name":51},"be27ffbe-30c5-45b1-8f36-17ce87416867",{"id":54,"type":36,"tags":4931,"lang":15,"slug":56,"first_publication_date":57,"last_publication_date":58,"uid":56,"data":4932,"link_type":31,"key":4933,"isBroken":33},[],{"name":60},"df771054-3742-462e-938c-6d7a7ad187a0",{"category":4935,"sub_category":4939},{"id":23,"type":24,"tags":4936,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":4937,"link_type":31,"key":4938,"isBroken":33},[],{"name":30},"f7c032a1-47ba-4edb-b872-62daf98fd984",{"id":35,"type":36,"tags":4940,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":4941,"link_type":31,"key":4942,"isBroken":33},[],{"name":42},"b041601f-ce8b-4bb0-83e4-6540a4db07a8",{"dimensions":4944,"alt":6,"copyright":6,"url":4945,"id":4946,"edit":4947},{"width":64,"height":65},"https://images.prismic.io/citizenplane/f7i0HfgtV4mhVmN5_Main-PulseLaunch-2-.png?auto=format,compress","f7i0HfgtV4mhVmN5",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":4949,"alt":6,"copyright":6,"url":4950,"id":4951,"edit":4952},{"width":74,"height":75},"https://images.prismic.io/citizenplane/kZ7-NlP_RtdnCX2E_thumbnail-pulselaunch-2-.png?auto=format,compress","kZ7-NlP_RtdnCX2E",{"x":69,"y":69,"zoom":70,"background":71},"Photo: Founders Alexis O., Hadrien M. , and Co-Founder Yieldin Alexandre de T.",[4955,4958,4961,4964,4967,4970,4974,4978,4982,4988,4993,4998,5002,5007,5011,5016,5020,5024,5029,5033,5038,5041,5046,5049,5053,5056,5060,5064,5068,5071,5074,5079],{"type":89,"text":4956,"spans":4957,"direction":87},"CitizenPlane acquires Revenue Management Solution rebranded Pulse",[],{"type":655,"text":4959,"spans":4960,"direction":87},"CitizenPlane has acquired YieldIn's revenue management solution, rebranded as Pulse.",[],{"type":655,"text":4962,"spans":4963,"direction":87},"The platform offers transparent, real-time pricing optimisation and integrates with any airline system.",[],{"type":655,"text":4965,"spans":4966,"direction":87},"It's now available as the third module in the CitizenPlane OS, alongside Zenith PSS and Air Distribution.",[],{"type":451,"text":4968,"spans":4969,"direction":87},"Building the next-generation airline operating system",[],{"type":81,"text":4971,"spans":4972,"direction":87},"CitizenPlane has just acquired a revenue management solution from French firm YieldIn, now rebranded as Pulse. This acquisition brings powerful revenue optimisation capabilities directly into its growing suite of airline solutions.",[4973],{"start":1935,"end":736,"type":86},{"type":960,"text":4975,"spans":4976,"direction":87},"Airline dilemma: the complex decision behind every price",[4977],{"start":69,"end":1632,"type":86},{"type":81,"text":4979,"spans":4980,"direction":87},"Airlines face one of the most challenging optimisation problems in commercial aviation: pricing a perishable asset. Every flight represents a finite number of seats that lose all value the moment the aircraft door closes.",[4981],{"start":85,"end":3830,"type":86},{"type":81,"text":4983,"spans":4984,"direction":87},"Setting the right price requires constant balancing. Set prices too high and seats fly empty. Too low and revenue is left on the table. Too static and competitors win. React too slowly and the market shifts without you. When conditions change rapidly and competitors adjust in real time, this complexity becomes unmanageable for manual processes.",[4985,4986],{"start":69,"end":832,"type":86},{"start":4987,"end":3739,"type":86},225,{"type":81,"text":4989,"spans":4990,"direction":87},"Most airlines are trying to solve this problem with systems built for yesterday's market. Legacy RM tools are expensive black boxes that take months to implement and offer zero visibility into why a price changed. For mid-tier and fast-growing carriers, it generates frustration and creates a competitive disadvantage.",[4991],{"start":4992,"end":1442,"type":86},90,{"type":81,"text":4994,"spans":4995,"direction":87},"\"Bringing this revenue management expertise in-house was essential to support our air retailing vision, particularly around the development of the Offer module of the airline Operating System,\" said Hadrien Musitelli, CEO and co-founder of CitizenPlane. \"With Pulse, we can deliver powerful revenue-optimisation capabilities to our clients immediately and also invest heavily in the offer management innovation that will accelerate our longer-term roadmap.\"",[4996],{"start":69,"end":4997,"type":86},457,{"type":960,"text":4999,"spans":5000,"direction":87},"From legacy to transparency: not just another RM system",[5001],{"start":69,"end":122,"type":86},{"type":81,"text":5003,"spans":5004,"direction":87},"Pulse isn't just another RM system. It's built for speed, transparency, and real-time market adaptation: exactly what today's airlines need.",[5005],{"start":5006,"end":4476,"type":86},41,{"type":655,"text":5008,"spans":5009,"direction":87},"No reliance on history alone: Pulse tracks competitor pricing and market shifts in real time, so airlines can react instantly and stay competitive.",[5010],{"start":69,"end":951,"type":86},{"type":655,"text":5012,"spans":5013,"direction":87},"No black box: Every pricing recommendation is traceable, so revenue managers understand why Pulse suggests an action, and can act with confidence.",[5014,5015],{"start":69,"end":757,"type":86},{"start":85,"end":821,"type":128},{"type":655,"text":5017,"spans":5018,"direction":87},"No lengthy implementation. Technical implementation takes weeks, not months: airlines can get live before their next peak season.",[5019],{"start":69,"end":659,"type":86},{"type":655,"text":5021,"spans":5022,"direction":87},"No lock-in or migration drama. Pulse works with any PSS, including its own Zenith, but also AeroCRS, Radixx, Hitit, Amadeus, and Bravo, so you keep your tech stack and move quickly.",[5023],{"start":69,"end":743,"type":86},{"type":2243,"url":5025,"alt":6,"copyright":6,"dimensions":5026,"id":5027,"edit":5028,"direction":87},"https://images.prismic.io/citizenplane/VV2PQLwqPooOb1mD_6980c456587cb4ad22345717_c6fbf4d2.png?auto=format,compress",{"width":2305,"height":2305},"VV2PQLwqPooOb1mD",{"x":69,"y":69,"zoom":70,"background":71},{"type":81,"text":5030,"spans":5031,"direction":87},"Case Study: How LIFT Gains an Edge with Pulse in a Competitive Market",[5032],{"start":69,"end":986,"type":86},{"type":81,"text":5034,"spans":5035,"direction":87},"Pulse is already delivering results in one of Africa's most competitive aviation markets. LIFT, a South African airline, has been using Pulse to optimize cabin revenue while competing against much larger carriers. Cilliers Jordaan, Lift CCO, qualifies the solution as being “at the forefront of new generation Revenue Management in terms of workflow, processes, dashboards and access to analytics”.",[5036],{"start":4992,"end":5037,"type":86},94,{"type":81,"text":5039,"spans":5040,"direction":87},"In markets where pricing decisions happen at market speed and competition is fierce, the ability to understand and control revenue management recommendations provides a tangible advantage.",[],{"type":81,"text":5042,"spans":5043,"direction":87},"\"CitizenPlane's vision for a modular airline OS aligns perfectly with our belief in smart, transparent revenue management,\" said Laurent Lebard, President of YieldIn. \"Joining forces allows us to bring our RM expertise to a broader market and build new tools that meet the needs of today's and tomorrow's airlines.\"",[5044],{"start":69,"end":5045,"type":86},315,{"type":81,"text":5047,"spans":5048,"direction":87},"With over 30 years of revenue management experience, Laurent and his team bring deep industry expertise that will accelerate our product roadmap and strengthen our position in the market.",[],{"type":451,"text":5050,"spans":5051,"direction":87},"The CitizenPlane OS Takes Shape",[5052],{"start":69,"end":211,"type":86},{"type":81,"text":5054,"spans":5055,"direction":87},"Pulse joins the modular platform as the third core module:",[],{"type":655,"text":5057,"spans":5058,"direction":87},"Zenith: Core Passenger Service System (evolving to modernized OMS)",[5059],{"start":69,"end":4878,"type":86},{"type":655,"text":5061,"spans":5062,"direction":87},"Air: Distribution Module, supporting traditional and NDC channels",[5063],{"start":69,"end":964,"type":86},{"type":655,"text":5065,"spans":5066,"direction":87},"Pulse: Revenue Management and Offer Optimization",[5067],{"start":69,"end":1011,"type":86},{"type":81,"text":5069,"spans":5070,"direction":87},"Each module is designed for standalone adoption, so airlines can start with their most pressing needs and expand progressively. All modules share a unified architecture and product vision, enabling fast implementation and long-term cohesion.",[],{"type":81,"text":5072,"spans":5073,"direction":87},"This is CitizenPlane's second acquisition in less than two years, reflecting the company's ability to execute quickly on its roadmap. Today, CitizenPlane works with 80+ airlines worldwide, supported by teams in Paris, Marseille, Singapore, and Panama.",[],{"type":81,"text":5075,"spans":5076,"direction":87},"Want to learn more? Pulse is available now as a standalone module. Whether you're upgrading from legacy systems or launching a new airline, CitizenPlane can help you price smarter and move faster.",[5077],{"start":69,"end":5078,"type":86},196,{"type":81,"text":5080,"spans":5081,"direction":87},"Read the Press Release",[5082],{"start":69,"end":664,"type":132,"data":5083},{"link_type":134,"url":5084,"target":136},"https://docs.google.com/document/d/1DfnepoLSSWUVCDdSI_FuyB5VMwErNWhy/edit?usp=sharing&ouid=102407660739018233472&rtpof=true&sd=true",{"id":2318,"type":144,"tags":5086,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":5087,"link_type":31,"key":5091,"isBroken":33},[],{"about":2322,"avatar":5088,"role":2331,"complete_name":2327},{"dimensions":5089,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":5090},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"9f58153a-ab3c-4522-a7e6-778895178a98",[],[5094],{"will_appear_in_product":4304},{"id":5096,"uid":6,"url":6,"type":7,"href":5097,"tags":5098,"first_publication_date":147,"last_publication_date":5099,"slugs":5100,"linked_documents":5102,"lang":15,"alternate_languages":5103,"data":5104},"alnoWBEAACoASozr","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoWBEAACoASozr%22%29+%5D%5D",[],"2026-08-04T15:56:14+0000",[5101],"the-future-of-partnerships-in-modern-airline-retailing",[],[],{"title":5105,"custom_published_at":5106,"categories":5107,"slug":5101,"main_image":5135,"thumbnail":5140,"excerpt":5145,"body":5146,"author":5200,"slices":5207,"is_featured":33,"is_featured_on_product_page":5208},"The Future of Partnerships in Modern Airline Retailing","2025-10-27",[5108,5117,5126],{"category":5109,"sub_category":5113},{"id":515,"type":24,"tags":5110,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":5111,"link_type":31,"key":5112,"isBroken":33},[],{"name":520},"8357684a-51ef-4f83-814c-d08a608a18d0",{"id":2176,"type":36,"tags":5114,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":5115,"link_type":31,"key":5116,"isBroken":33},[],{"name":2182},"784286ee-d48f-4ca5-b0b3-f8f2ac28946a",{"category":5118,"sub_category":5122},{"id":515,"type":24,"tags":5119,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":5120,"link_type":31,"key":5121,"isBroken":33},[],{"name":520},"33f42903-03ae-4baa-81d4-e1591ae89ef9",{"id":523,"type":36,"tags":5123,"lang":15,"slug":525,"first_publication_date":526,"last_publication_date":527,"uid":525,"data":5124,"link_type":31,"key":5125,"isBroken":33},[],{"name":529},"a30efa68-c7df-48d2-8169-89f93a4879ce",{"category":5127,"sub_category":5131},{"id":23,"type":24,"tags":5128,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":5129,"link_type":31,"key":5130,"isBroken":33},[],{"name":30},"7c0bcabe-a6cb-4c71-a895-5c780627d686",{"id":2190,"type":36,"tags":5132,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":5133,"link_type":31,"key":5134,"isBroken":33},[],{"name":2196},"b8060cb9-e330-4dae-bbb0-2ec73ceb0c66",{"dimensions":5136,"alt":5105,"copyright":6,"url":5137,"id":5138,"edit":5139},{"width":64,"height":65},"https://images.prismic.io/citizenplane/iEFY016WZs3MhMm2_68ff83e565c875fb4c909914_Interview%252001%2520-2-.png?auto=format,compress","iEFY016WZs3MhMm2",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":5141,"alt":5105,"copyright":6,"url":5142,"id":5143,"edit":5144},{"width":2497,"height":2498},"https://images.prismic.io/citizenplane/StstMxKnAs3x9raL_68ff84384ed333206c7d059c_Interview%252001%2520-3-.png?auto=format,compress","StstMxKnAs3x9raL",{"x":69,"y":69,"zoom":70,"background":71},"How Mid-Tier Airlines Can Navigate the Path to Modern Retailing",[5147,5154,5159,5164,5169,5174,5180,5187,5193],{"type":81,"text":5148,"spans":5149,"direction":87},"This article was originally published on LinkedIn ",[5150],{"start":69,"end":1624,"type":132,"data":5151},{"link_type":134,"url":5152,"target":5153},"https://www.linkedin.com/pulse/future-partnerships-modern-airline-retailing-gr%C3%A9goire-echalier-gzfbe/","_self",{"type":81,"text":5155,"spans":5156,"direction":87},"When the topic of modern airline retailing and Offer-Order-Settle-Deliver (OOSD) transformation comes up in a panel session on stage or during a customer meeting, I am often asked for my thoughts. Particularly, people are curious about the perspective of the mid-tier carriers that we serve at CitizenPlane. My answer is that transformation will be a long journey, but one that is relevant for carriers of all sizes worldwide.",[5157],{"start":5158,"end":2797,"type":86},326,{"type":81,"text":5160,"spans":5161,"direction":87},"I believe smaller airlines won’t need to immediately embrace OOSD transformation. At some point, yes, they will step in—but they will not be among the front-runners. They will wait for others, with deeper pockets and more resources, to discover and define the “new world” first. What truly matters to mid-tier airlines is protecting their share of revenue from partnerships and interlining today. This part of their business is critical, and they want to ensure they do not lose it as the industry evolves.",[5162],{"start":1221,"end":5163,"type":86},395,{"type":81,"text":5165,"spans":5166,"direction":87},"At the recent T2RL Engage conference, we learned that only around 6% of the total industry has started, or even planned, to adopt Offer and Order. Meanwhile, interline and codeshare agreements account for less than 10% of a typical airline's revenue. That tells us something important: the transformation of partnerships and interlining will likely be one of the last pieces of the transformation puzzle.",[5167],{"start":3739,"end":5168,"type":86},404,{"type":81,"text":5170,"spans":5171,"direction":87},"The end state is a world where customers can book seamlessly across partner airlines to get where they need to go and enjoy an experience they value. This doesn’t mean only tier-one carriers seamlessly interlining with each other, but also low-cost airlines and even smaller regional carriers participating in this ecosystem.",[5172],{"start":211,"end":5173,"type":86},149,{"type":81,"text":5175,"spans":5176,"direction":87},"One of the most powerful consequences of retailing change is that airlines can decouple their destiny from their partners. Increasing modularity and interoperability is creating a world where each airline can modernize at its own pace. Every carrier—whether a global network airline, LCC, or regional carrier—can pursue the strategy that best fits its business without being held back.",[5177,5179],{"start":966,"end":5178,"type":86},121,{"start":2519,"end":2508,"type":86},{"type":81,"text":5181,"spans":5182,"direction":87},"Legacy systems, of course, are still here, and I believe they will remain with us for years to come. It might not sound like the most glamorous statement, but it’s the reality. The real question is not whether this is good or bad, but rather: how do we cope with both worlds operating alongside each other, ensuring that airlines can continue to operate today while preparing for tomorrow.",[5183,5184],{"start":69,"end":2703,"type":86},{"start":5185,"end":5186,"type":86},243,305,{"type":81,"text":5188,"spans":5189,"direction":87},"We have already seen this coexistence in practice. At Riyadh Air, for example, in partnership with FLYR, we provide the EDIFACT ticketing component of the “legacy translator,” which is essential for bridging Offers and Orders between airlines at different stages of the retailing journey. In my view, this is a very pragmatic approach. It enables us to provide solutions for today's world while also preparing for tomorrow's world—a world that will be fully Offer and Order enabled.",[5190,5191],{"start":3849,"end":2933,"type":86},{"start":5192,"end":550,"type":86},308,{"type":81,"text":5194,"spans":5195,"direction":87},"That is why it is crucial for mid-tier and fast-growing airlines to choose the right technology partners. They need partners who can provide practical, realistic solutions that prevent them from losing opportunities in the present, while also enabling them to embrace the new opportunities of the future. This balance between today’s needs and tomorrow’s possibilities is, I believe, the key to making modern airline retailing work for everyone. Empowering airlines of all shapes and sizes to collaborate effectively will define the next chapter of airline partnerships and extraordinary travel experiences for customers. And we are thrilled to be part of this transformation.",[5196,5197],{"start":985,"end":3849,"type":86},{"start":5198,"end":5199,"type":86},446,620,{"id":392,"type":144,"tags":5201,"lang":15,"slug":394,"first_publication_date":147,"last_publication_date":395,"uid":394,"data":5202,"link_type":31,"key":5206,"isBroken":33},[],{"about":397,"avatar":5203,"role":405,"complete_name":401},{"dimensions":5204,"alt":401,"copyright":6,"url":402,"id":403,"edit":5205},{"width":400,"height":400},{"x":69,"y":69,"zoom":70,"background":71},"1276365f-e806-479b-9fbf-10ef7e196c50",[],[],{"id":5210,"uid":6,"url":6,"type":7,"href":5211,"tags":5212,"first_publication_date":147,"last_publication_date":5213,"slugs":5214,"linked_documents":5216,"lang":15,"alternate_languages":5217,"data":5218},"alnoiREAAC4ASo3h","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnoiREAAC4ASo3h%22%29+%5D%5D",[],"2026-08-04T15:53:44+0000",[5215],"frictionless-interline-check-in-across-star-alliance-airlines",[],[],{"title":5219,"custom_published_at":5220,"categories":5221,"slug":5215,"main_image":5231,"thumbnail":5237,"excerpt":5240,"body":5241,"author":5257,"slices":5264,"is_featured":33,"is_featured_on_product_page":5265},"Frictionless Interline Check-In Across Star Alliance Airlines","2023-01-18",[5222],{"category":5223,"sub_category":5227},{"id":23,"type":24,"tags":5224,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":5225,"link_type":31,"key":5226,"isBroken":33},[],{"name":30},"15af76d2-05bc-4d4d-b749-10c672893e80",{"id":35,"type":36,"tags":5228,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":5229,"link_type":31,"key":5230,"isBroken":33},[],{"name":42},"0e3614ea-8983-497a-9619-ded6e078a59f",{"dimensions":5232,"alt":5219,"copyright":6,"url":5234,"id":5235,"edit":5236},{"width":369,"height":5233},681,"https://images.prismic.io/citizenplane/0oHnhFfBQNaupBP6_67f68b6b7ecc6cd15cdd380d_star-alliance-interlining.jpg?auto=format,compress","0oHnhFfBQNaupBP6",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":5238,"alt":5219,"copyright":6,"url":5234,"id":5235,"edit":5239},{"width":369,"height":5233},{"x":69,"y":69,"zoom":70,"background":71},"Seamless Star Alliance Connectivity Now Powered by CitizenPlane",[5242,5245,5248,5251,5254],{"type":81,"text":5243,"spans":5244,"direction":87},"Exciting news for all of our aviation industry partners!",[],{"type":81,"text":5246,"spans":5247,"direction":87},"We're proud to announce our Interline through check-in capability among airlines member of Star Alliance. ",[],{"type":81,"text":5249,"spans":5250,"direction":87},"CitizenPlane ignited an active connection with StarNet Hub application using the MATIP-A and IATA HTH protocols for Interline through check-in communication (Type-A traffic). ",[],{"type":81,"text":5252,"spans":5253,"direction":87},"This means that implementation with any Airline member of Star Alliance can be managed in a very acceptable time period. 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With CitizenPlane OS under the hood, FlyPelican is now better equipped to meet growing passenger demand while maximizing revenue potential.",[],{"type":81,"text":5355,"spans":5356,"direction":87},"We’re proud to support FlyPelican in setting a new standard for regional airline innovation",[],{"id":484,"type":144,"tags":5358,"lang":15,"slug":486,"first_publication_date":147,"last_publication_date":147,"uid":486,"data":5359,"link_type":31,"key":5363,"isBroken":33},[],{"about":488,"avatar":5360,"role":495,"complete_name":491},{"dimensions":5361,"alt":491,"copyright":6,"url":492,"id":493,"edit":5362},{"width":305,"height":305},{"x":69,"y":69,"zoom":70,"background":71},"24a1c3a1-f52d-411f-99e4-8e6eaae13e7d",[],[5366],{"will_appear_in_product":899},{"id":5368,"uid":6,"url":6,"type":7,"href":5369,"tags":5370,"first_publication_date":147,"last_publication_date":5371,"slugs":5372,"linked_documents":5374,"lang":15,"alternate_languages":5375,"data":5376},"alnphxEAACcASpML","https://citizenplane.cdn.prismic.io/api/v2/documents/search?ref=apFKthIAACoAasDw&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22alnphxEAACcASpML%22%29+%5D%5D",[],"2026-08-25T14:52:18+0000",[5373],"how-to-scale-your-airline-when-the-technology-doesnt-follow",[],[],{"title":5377,"custom_published_at":5378,"categories":5379,"slug":5373,"main_image":5407,"thumbnail":5412,"excerpt":5417,"body":5418,"author":5519,"slices":5526,"is_featured":161,"is_featured_on_product_page":5527},"How to scale your airline when the technology doesn't follow","2026-06-16",[5380,5389,5398],{"category":5381,"sub_category":5385},{"id":515,"type":24,"tags":5382,"lang":15,"slug":517,"first_publication_date":518,"last_publication_date":518,"uid":517,"data":5383,"link_type":31,"key":5384,"isBroken":33},[],{"name":520},"f853dc49-904e-4d53-8d34-835da6417cfc",{"id":2176,"type":36,"tags":5386,"lang":15,"slug":2178,"first_publication_date":2179,"last_publication_date":2180,"uid":2178,"data":5387,"link_type":31,"key":5388,"isBroken":33},[],{"name":2182},"05c0181c-013b-4069-8600-4760db5c901d",{"category":5390,"sub_category":5394},{"id":23,"type":24,"tags":5391,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":5392,"link_type":31,"key":5393,"isBroken":33},[],{"name":30},"946d5b4e-2222-4c5f-8604-d33a34d579ad",{"id":2190,"type":36,"tags":5395,"lang":15,"slug":2192,"first_publication_date":2193,"last_publication_date":2194,"uid":2192,"data":5396,"link_type":31,"key":5397,"isBroken":33},[],{"name":2196},"29f53a00-dd64-48ec-a9cb-5293cbbceea3",{"category":5399,"sub_category":5403},{"id":23,"type":24,"tags":5400,"lang":15,"slug":26,"first_publication_date":27,"last_publication_date":28,"uid":26,"data":5401,"link_type":31,"key":5402,"isBroken":33},[],{"name":30},"234b5062-e8e3-493d-b36a-3d235f76e716",{"id":35,"type":36,"tags":5404,"lang":15,"slug":38,"first_publication_date":39,"last_publication_date":40,"uid":38,"data":5405,"link_type":31,"key":5406,"isBroken":33},[],{"name":42},"ef0e3d76-2d03-4470-8d1c-de0699d65285",{"dimensions":5408,"alt":5377,"copyright":6,"url":5409,"id":5410,"edit":5411},{"width":64,"height":65},"https://images.prismic.io/citizenplane/y_poizg0YH3q6X7M_Main-pitchhadrien.png?auto=format,compress","y_poizg0YH3q6X7M",{"x":69,"y":69,"zoom":70,"background":71},{"dimensions":5413,"alt":6,"copyright":6,"url":5414,"id":5415,"edit":5416},{"width":74,"height":75},"https://images.prismic.io/citizenplane/BNpZDVJCSb9lC8rK_thumbnail-pitchhadrien.png?auto=format,compress","BNpZDVJCSb9lC8rK",{"x":69,"y":69,"zoom":70,"background":71},"Airline tech partners are missing out on the mid-tier segment",[5419,5423,5428,5431,5435,5439,5443,5446,5450,5454,5459,5468,5474,5477,5481,5485,5491,5495,5499,5503,5506,5510,5514],{"type":81,"text":5420,"spans":5421,"direction":87},"This is the first article in a series on why mid-tier airlines are the most overlooked opportunity in aviation, and what CitizenPlane is building to change that.",[5422],{"start":69,"end":4167,"type":128},{"type":81,"text":5424,"spans":5425,"direction":87},"When I co-founded CitizenPlane in 2017, I started meeting more and more airline professionals. We talked about their operations, and every time, they would share a new story about how they are being delayed in a project because their technology doesn’t support it, or how they are struggling with a specific feature because of the very way their software is designed.",[5426],{"start":5427,"end":3411,"type":86},180,{"type":81,"text":5429,"spans":5430,"direction":87},"The biggest carriers tell me about their hyper-personalised stacks and massive workarounds handled by dedicated teams. The smaller ones tell me that their resources cannot bear the workarounds they need. So they end up being slowed down by their own systems.",[],{"type":81,"text":5432,"spans":5433,"direction":87},"Mid-tier airlines collectively carry over one billion passengers a year. They don’t have any tech partner who builds solutions specifically tailored to them.",[5434],{"start":69,"end":571,"type":86},{"type":89,"text":5436,"spans":5437,"direction":87},"An industry that digitised first, and got stuck",[5438],{"start":69,"end":4862,"type":86},{"type":81,"text":5440,"spans":5441,"direction":87},"Airlines are, for the most part, running 2026 operations on systems built in the 1990s. And they all experience a gap between what they want to do and what their tools actually allow.",[5442],{"start":4192,"end":738,"type":86},{"type":81,"text":5444,"spans":5445,"direction":87},"Aviation was one of the first industries to go digital. Global Distribution Systems were built in the 1960s. Passenger Service Systems followed in the decades after. At the time, they were the best enterprise software on the market.",[],{"type":81,"text":5447,"spans":5448,"direction":87},"The problem is that the architecture of those original systems is not fit for today’s world. The interfaces require weeks of training, and every change requires a ticket and absurdly long wait. When you’re not a large carrier with significant IT teams, the costly licence fees add up to the opportunity cost of features unavailable in your PSS.",[5449],{"start":1361,"end":2778,"type":86},{"type":89,"text":5451,"spans":5452,"direction":87},"Why nobody entered this market",[5453],{"start":69,"end":743,"type":86},{"type":81,"text":5455,"spans":5456,"direction":87},"You would expect this situation to have attracted competition, newcomers with fresh and agile technology. But it hasn’t for two reasons. First, the barriers to entry are high. A PSS handles reservations, inventory, ticketing, check-in, departure control. Getting it right, and ensuring interoperability across NDC standards, IATA requirements, interline agreements and GDS connectivity, takes years and significant investment before a single airline goes live.",[5457],{"start":5458,"end":2932,"type":86},144,{"type":81,"text":5460,"spans":5461,"direction":87},"Second because airlines themselves are locked in. Aviation is a highly regulated industry. Airlines must comply with government compliance requirements and data transmission, and every technical interconnection between systems must meet strict security and certification standards. As a result, commercial cycles are long, because partnerships involve months of legal, procurement, and integration work before any transaction takes place. The switching cost is high, and the contracts are designed to discourage exit. Over time, most airlines have also layered system upon system, patching gaps with custom solutions to the point of no return, with a stack that is deeply interconnected, poorly documented, and impossible to touch without risk. And the risk of a migration, with disconnected operations, compliance gaps, and revenue exposure during the transition, often feels higher than the cost of staying put.",[5462,5463,5465],{"start":1110,"end":1628,"type":86},{"start":2799,"end":5464,"type":86},465,{"start":5466,"end":5467,"type":86},749,913,{"type":81,"text":5469,"spans":5470,"direction":87},"On the tech provider side, the result is a dead-end. The biggest players don't prioritise mid-tier airlines because the economics don't compel them to. New entrants don't enter because the market obstacles are too high. And the airlines in the middle get systems that were never built for their needs.",[5471],{"start":5472,"end":5473,"type":86},220,301,{"type":81,"text":5475,"spans":5476,"direction":87},"I've had airline CEOs tell me that their tier-one provider doesn't even answer their emails. This describes the reality: when you are not part of the top-tier, even though you run complex operations, you are not the customer these vendors were built for.",[],{"type":89,"text":5478,"spans":5479,"direction":87},"What the market actually looks like",[5480],{"start":69,"end":1623,"type":86},{"type":81,"text":5482,"spans":5483,"direction":87},"Many mid-tier airlines are concentrated in Africa and Southeast Asia, markets growing faster than the global average, with carriers launching new routes faster than their technology can keep up.",[5484],{"start":3267,"end":2930,"type":86},{"type":81,"text":5486,"spans":5487,"direction":87},"When we launched CitizenPlane, we began on the distribution side. What we found, working closely with those airlines, was that distribution was one symptom of a deeper problem: the data layer underneath was fragmented. Inventory lived in one system, pricing in another, booking management in a third. Each had been procured separately, from different vendors, and the connection was not smooth. All together, they formed a stack nobody fully controlled.",[5488],{"start":5489,"end":5490,"type":86},177,218,{"type":81,"text":5492,"spans":5493,"direction":87},"That observation drove everything that followed. We acquired Zenith PSS in 2024, then Pulse RM in 2026, all connected on a shared data layer rather than as separate modules bolted together. An airline can start with one module and expand when ready, the shared data layer ensures full control over the system.",[5494],{"start":955,"end":3089,"type":86},{"type":89,"text":5496,"spans":5497,"direction":87},"Why there is a window opening on airline tech",[5498],{"start":69,"end":3400,"type":86},{"type":81,"text":5500,"spans":5501,"direction":87},"The technical barrier to building in this space, while still real, is lower than it was a decade ago. Cloud infrastructure, modern API standards, the shift from GDS-centric to NDC and Offer-and-Order models create openings that didn't exist before.",[5502],{"start":1181,"end":4652,"type":86},{"type":81,"text":5504,"spans":5505,"direction":87},"A small team can today build software with the reliability, security, and depth that would have required hundreds of engineers a decade ago. And it is now possible to build it at a price point that works for mid-tier airlines.",[],{"type":81,"text":5507,"spans":5508,"direction":87},"The airlines themselves are getting more ready. Airline executives who grew up using consumer software, booking holidays on their phones, managing businesses on modern SaaS tools, now look at their operational technology and see the contrast clearly. They want to become real retailers. They want to offer new services, adjust prices dynamically, respond to market conditions without waiting months for a development cycle.",[5509],{"start":69,"end":4862,"type":86},{"type":81,"text":5511,"spans":5512,"direction":87},"The window is open, now is the time to move. Reach out to discuss further!",[5513],{"start":69,"end":117,"type":86},{"type":81,"text":5515,"spans":5516,"direction":87},"Next article looks at why the timing matters now specifically, and what the airlines that move in the next two years will be able to do. Stay tuned!",[5517],{"start":69,"end":5518,"type":128},148,{"id":2318,"type":144,"tags":5520,"lang":15,"slug":2320,"first_publication_date":147,"last_publication_date":147,"uid":2320,"data":5521,"link_type":31,"key":5525,"isBroken":33},[],{"about":2322,"avatar":5522,"role":2331,"complete_name":2327},{"dimensions":5523,"alt":2327,"copyright":6,"url":2328,"id":2329,"edit":5524},{"width":2325,"height":2326},{"x":69,"y":69,"zoom":70,"background":71},"d1ed4359-16b4-467a-b108-07bd776e7121",[],[5528],{"will_appear_in_product":6},1787919794030]