effortlessZenith helps airlines grow with customer-centric offers, revenue optimization, and smooth experiences.
With Zenith, retailing success is just a click away.
Offer managementZenith empowers airline teams to easily create and distribute rich-content, ancillary and bundled offers with little or no training required in a modern, intuitive experience.
optimizationZenith features native tools for revenue optimization and business intelligence, so you can better manage load factor and make the most of precious demand.
With Zenith, seamless customer journeys are managed from booking to boarding and beyond, with a single view of the customer, their purchases, and a free-flowing communications end-to-end.
With Zenith there are no communication silos - we ensure customers, retailing partners and downward systems are kept up-to-date in real-time
A database centralizes personal and purchase information and enables the customer journey from shopping, booking, flight checkin and beyond
It supports and tracks purchases, even at the airport, for accurate invoicing and delivery
Changes are immediately reflected across systems and are available to staff and customers - essential for smoothing the customer journey in times of change and disruption
Send customers relevant offers across their journey from booking to time of departure
Fully accessible via API, airline can connect with innovative retailing partners e.g VIP taxis
Customers can quickly access and easily manage their bookings (Manage My Booking) through an easy to use web portal no matter where they booked (e.g. via GDS, travel agent, call centre or airline.com
Zenith Departure Control System (DCS) supports smooth check-in processes
Effective load control and flight management, ensuring customers are prepared for departure
Zenith supports customers and airline/airport staff in times of involuntary change, with smooth automatic rebooking, customer confirmations, and rerouting for interline itineraries
great technologyWe pride ourselves with being responsive to our airline customers’ changing needs. With decades of airlines experience and deep technical expertise, we closely partner with customers to ensure the CitizenPlane OS realizes meaningful value for their business.
24 hour support through our worldwide locations support (Asia, Europe, Americas)
Deep technology and airline business expertise
Multi-language
consultant and trainers
Dedicated customer success personnel
simplicity & effective innovation.
Zenith has accompanied our digital commercial operations from the beginning and turned them into a success thanks to its user-friendly interface, facilitating day-to-day management and reducing our time-to-market. Zenith's excellent customer support also ensures that our operations run smoothly.
We chose Zenith due to its ease of use and interlining abilities, critical to our operation. Zenith lets us easily connect our customers to our US major carriers interline partners, and to the world
We’ve been using CitizenPlane for years. We appreciate a lot the carefull listening about our business models and tailor made solutions coming from Citizenplane and their way to adopt the development to their very well structured system.
