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The customer journey
and operations made
effortless

Zenith helps airlines grow with customer-centric offers, revenue optimization, and smooth experiences.
With Zenith, retailing success is just a click away.

Offer management

Zenith empowers airline teams to easily create and distribute rich-content, ancillary and bundled offers with little or no training required in a modern, intuitive experience.

Offer creation

Flexibly configure core offers of seats (inventory), multiple fares, and their conditions and automatically file them to third parties with efficiency

Easily create ancillary ‘extra’s such as baggage allowance, seat selection, inflight meals and bundles with rich media including descriptions and images

Tailor offer availability, pricing and commissions according to customer segments such as sales channel (IBE, GDS, NDC, direct-connect), market, routes, etc.

Offer distribution

Modern, out-of-the-box IBE directly engages customers with compelling offers

Distribute tailored offers via any indirect channel through our unique native IATA compliant eTicketing database including GDS, bilateral IET and codeshare capabilities

Connect via our NDC Level 4 capable API to any OTAs worldwide and including of course, CitizenPlane AIR

Provide travel agencies and corporate customers with direct access to inventory to reduce distribution fees and optimize commission management

Settle with a variety of options including IATA BSP, credit cards, wallets

Loyalty

Zenith offers embedded loyalty program feature enabling wide possibilities of earning miles and redeeming them for customers to buy any flights and any additional ancillaries

Seamless integration of Zenith loyalty program with third parties

Interested ?

Ask for a demo

Revenue optimization

Zenith features native tools for revenue optimization and business intelligence, so you can better manage load factor and make the most of precious demand.

Revenue Management

Configure and roll out revenue optimization
rules at scale according to flights, routes,
equipment type, and demand metrics

Automatically adjust pricing according to
historical data and revenue optimization
rules

Tailor pricing based on segmentation, retain
and availability for retailing partners with
parallel nesting

Commission Management

Apply different commissions across fares
to activate and optimize sales channels

Analytics

Embedded Business intelligence tool gives
airline teams easy access to sales and
revenue reporting with multicriteria filtering

Interested ?

Ask for a demo

Customer journey

With Zenith, seamless customer journeys are managed from booking to boarding and beyond, with a single view of the customer, their purchases, and a free-flowing communications end-to-end.

Centralised data

With Zenith there are no communication silos - we ensure customers, retailing partners and downward systems are kept up-to-date in real-time

A database centralizes personal and purchase information and enables the customer journey from shopping, booking, flight checkin and beyond

It supports and tracks purchases, even at the airport, for accurate invoicing and delivery

Changes are immediately reflected across systems and are available to staff and customers - essential for smoothing the customer journey in times of change and disruption

Always-onretailing

Send customers relevant offers across their journey from booking to time of departure

Fully accessible via API, airline can connect with innovative retailing partners e.g VIP taxis

Self service

Customers can quickly access and easily manage their bookings (Manage My Booking) through an easy to use web portal no matter where they booked (e.g. via GDS, travel agent, call centre or airline.com

Seamless delivery

Zenith Departure Control System (DCS) supports smooth check-in processes

Effective load control and flight management, ensuring customers are prepared for departure

DisruptionManagement
(IROPS Support)

Zenith supports customers and airline/airport staff in times of involuntary change, with smooth automatic rebooking, customer confirmations, and rerouting for interline itineraries

Interested ?

Ask for a demo

At CitizenPlane we don't stop at just providing great technology

We pride ourselves with being responsive to our airline customers’ changing needs. With decades of airlines experience and deep technical expertise, we closely partner with customers to ensure the CitizenPlane OS realizes meaningful value for their business.

24 hour support through our worldwide locations support (Asia, Europe, Americas)

Deep technology and airline business expertise

Multi-language
consultant and trainers

Dedicated customer success personnel

Interested ?

Ask for a demo

Customers love our elegant simplicity & effective innovation.

“An amazing service”

Zenith has accompanied our digital commercial operations from the beginning and turned them into a success thanks to its user-friendly interface, facilitating day-to-day management and reducing our time-to-market. Zenith's excellent customer support also ensures that our operations run smoothly.

Eric Vincent
managing director • asl airlines france
"Effortless Connectivity"

We chose Zenith due to its ease of use and interlining abilities, critical to our operation. Zenith lets us easily connect our customers to our US major carriers interline partners, and to the world

Tony Maldonado
Vice-President, Technology • Southern Airways Express
"Tailor-Made Solutions"

We’ve been using CitizenPlane for years. We appreciate a lot the carefull listening about our business models and tailor made solutions coming from Citizenplane and their way to adopt the development to their very well structured system.

Burcu Inalt
Sales Channels Specialist • Corendon airlines

The customer journey and
operations made effortless

Ask for a demo